You can change your return policy. I was 20minuts late returning the truck. I had to wait on my stage unit to let me in the code wasn't working. I know that is not you all's fault but by being 20 minutes late you are going to charge me another day. That is not fair at all we the customers have no contole over the traffic or any other things that some times life causes. I do understand if you are late 30m to an hour on the return. But 20m that is a little ridiculous Thank you Linda MielLinda M.
Customer Reviews for NC Keyman Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff I rented from was amazing but the staff that I returned to was very rude and arrogant and refused to answer my questions about my charges to my card and he hung up on me after he felt like he was justified in telling me to just check the receipt in my email and never tried to help me. I was charged an after hours fee because he said I didn't scan the return in but scanning is optional not mandatory for a return. I returned the truck 3 hours before it was even due and it's was a morning return not after hours so I am highly disappointed in the actions of your staff and have no desire to ever use that location again nor my friends.Herseana M.
Customer did not leave a comment.James P.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Rodney P.
Great Place to useJAMES M.
Customer did not leave a comment.Scott C.
Customer service very nice and helpful. A little hard to find the location at first. The Uhaul sign difficult to see.Michelle K.
The truck was clean. However, I Could not adjust the seat on the truck to move the driver seat forward for my short legs.. The truck also seemed like the front alignment was not right. the truck moved too far right or left when the steering wheel was turned or when I did not turn the steering wheel. The truck was also parked in a dark area with no outside lighting.IRMA R.
When quoting, it would be helpful to be more accurate. My original quote was for one amount and then when I got the truck back, early I might add, it was still 30.00 higher than quoted.Kimberly V.
Customer did not leave a comment.ROY M.
Customer did not leave a comment.TARA F.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.SAMUEL H.
The truck should include rampsPamela M.
They need to be friendlier.Stacy L.
Customer did not leave a comment.MARVIN L.
Customer did not leave a comment.Emmeline D.
verry good.BENNY M.
Nothing. It was great. No problems and easy to get and return.JOHN L.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.steven T.
Great Service. Rented here many times and will continue to.JONATHAN J.
Customer did not leave a comment.Millard E.
Customer did not leave a comment.Sharon R.
I was charged $20 for after hour.... What!! Bs! I accidentally left my 2 personal cups no garbage i even put the advertisement back in the windshield and was charged $25 for cleaning fee! What solution did he use to clean? None! No cleaning needed! $2 environmental Fee!!! Come on! He removed 2 personal cups I forgot. Not $25 dollars worth!! If thats uhauls policy. Ill not be using uhaul again. I have a silver membership with enterprise i rent pick ups 2-3 times a month. It Was a mistake trying UhaulRichard O.
Customer did not leave a comment.Debbie E.
Customer did not leave a comment.JOE D.
I broke my tv and that really sucksCHARLES B.
Customer did not leave a comment.Elizabeth C.
The staff is friendly and helpful. The store and equipment are well maintained and they are patient when changes need to be made. I recommend this business and will use them in the future if I need to move something else.Deirdre S.
Uhaul did not provide the items we ordered with our truck - a dolly and pads.Muriel G.
My experience was great.JARRET J.
Friendly and courteous. ThanksLARRY J.
The drop off location after calling do not take unused boxes and dish packing kits I returned a dish pack kit and would like a credit to my CC I can scan the receipt from 9-8-2020.MARVIN L.
Lil better customer service would help this location and raise scores at least 30 %. Unprofessional feeling while makin transaction.WILLIAM W.
Customer did not leave a comment.John J.
The staff was excellent and knowledgeable. Helped with boxes and supplies I needed. The store was nice and clean. Could not ask for better service. I will be back for more boxes and my next rental. Thank you.Tamie B.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Susan F.
They were Real nice there!!!David S.
Great Experience Thank You GuysSheila T.
Customer did not leave a comment.Sam F.
Customer did not leave a comment.Kimberly M.
Fabulous service!! Could not ask for more!!Gary W.
Customer did not leave a comment.AZIZUDDIN I.
Customer did not leave a comment.Richard B.
Truck was very difficult to start. Online check-in wouldn't work - said it couldn't locate me even though I had "location" turned on and was using Google Maps with no problems. However, the in office check-in was pretty painless. The staff did not document scrapes and dents (about 7 - 8) with me.terry S.
Things were great also fast and excellent customer service.Tatanosh G.
Customer did not leave a comment.lita I.
Drop off procedure was great.James J.
Hi, this is a customer that has been using your company for a while now & I'm still Satisfied with you. Safe & Secure Certified Locksmith, did a Great job with Customer Service as well, with the question answering, had a Beautiful Therapy Pitbull on hand to help ease the wait time. By means of, when you are a good Company, waiting usually comes with that. This move was Abit lengthy, on my part, simply because I went thru alot of Vinyl & while doing so, I experienced my first mishap. The battery went Dead & I called Customer service and they provided Great service & Set-up help for me the same night. Professionalism from all sources. Great Job S&SCLS & U' Haul. Yes, I Would Recommend Both Companies. Keep up The Valuable Services that you both offer. Now, I'm looking to research Security Measures from S&SCLS. ?? & ??! Thanks for Valuing The Customer.Reginald H.
Customer did not leave a comment.Jesenia S.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.Hertis T.
This was just a small stone business with one person there. She was very nice.SCOTT S.
Stay open 1or2 hours longer on weekendsAnthony C.
Customer did not leave a comment.Tony G.
Customer did not leave a comment.CARMEN S.
Great , friendly customer support!Hal S.
I had a blowout in Alabama snd McKinney Tire took about 1 1/2 hours to get there but once he got there he was very quick, efficient and pleasant. Good job.Wanda D.
Get cheaper!! I honestly should have checked my options that's for sure!! I was quoted one price on the phone from Micheal and when I got there to get it it was 50.00 more and I know they had to know how I felt about it but I thought I had no other choice and found out later that I did So I hope I never have to use your services and feel like I should be reimbursed the 50 I wasn't told about until I got thereDebbie E.
Customer did not leave a comment.William L.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.Jeremy T.
The staff was friendly, efficient and helpful. I have no suggestions for improvement because everything went well.Deirdre S.
Customer did not leave a comment.Delisa O.
Customer did not leave a comment.Josh T.
Customer did not leave a comment.Josh T.
Verify contacts before handRay J.
I reserved a one way trip to Mooresville, NC. When we went to find the place they assigned to drop the truck off it was 2.5 hours away from Mooresville, NC. They had entered a drop off in Morrisville, NC. I had to call UHaul to get it changed to a location in Mooresville, NC. The lady I spoke to was rude and kept talking over me. I will not use UHaul ever again.April P.
They lied about where I could drop off and I had to waste an hour of my time to get rid of this trailer when it could have took 10 minutesPaul S.
Great service, assisted with direction on tow dolly, customer friendly, ready for pick up when got there.Leslie J.
Customer did not leave a comment.Bill P.
Customer did not leave a comment.Shari T.
Customer did not leave a comment.STEVEN J.
Customer did not leave a comment.JON J.
Customer did not leave a comment.Christi H.
Great friendly service from these guys. Will definitely recommend them.Christi H.
Customer did not leave a comment.Tyron C.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.JON J.
John was great and super nice. He made my rental experience quick and easy. I will always come back to this location. Thanks John and Thsnk you U-Haul for being the best in the moving truck businessAntoinette J.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.Rasheedah F.
Customer did not leave a comment.charlotte W.
John was great and very helpful. I will rent from him again in the future.Sandra B.
I did mobile check in and the lady said she couldn't see my pictures thru the app can I do it online even though it says do it thru the app then she still couldn't see them so she wouldn't rent me the uhaul. I was so lucky the guy that owned the place came in to do paperwork he took care of it for me. If it wasn't for him, I wouldn't have got the truck I needed and that I rented a week before hand so I wouldn't have any trouble.Casey M.
Customer did not leave a comment.Kenneth O.
Make sure the call center rep makes contact with the pickup location rep to insure promises kept.Quincy H.
Customer did not leave a comment.august B.
The folks at this location were knowledgeable, friendly, and helpful. Renting our truck was a breeze.Ken W.
My representative was extremely professional and helpful.Brandon S.
Customer did not leave a comment.larry D.
Very friendly employees and get you out of there at a decent time.
The location was awesome. Very helpful and the vehicle was clean. I will definitely use them again if I need a uhaul!!Justin W.
Staff was very helpful and informative. From the time to explain everything and answered all my questions. I will definitely go here the next time I need a uhaul!Justin B.
Customer did not leave a comment.Rose A.
Cost to muchCarol P.