Customer Reviews for NDYKA Carpet Styles
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have had trouble with online pickup before with UHaul. This location was easy and a representative from the local store texted me for a more personal touch. It was so easy and I would use this location again.

Rating:

1.0

I am writing to express my dissatisfaction with the customer service experienced during my recent rental process. The initial agent I interacted with appeared to lack pertinent information and mismanaged the situation, often responding with an unprofessional attitude. After being disconnected from the call, I found that the agent was not aligned with the specifics of my situation. On the first day of this rental experience, I arrived at the location to pick up the van, only to discover that no vehicle was available. Furthermore, I was informed that my reservation had been canceled due to our delayed arrival. My partner and I had utilized scooters to reach the site, necessitating an Uber ride back, which incurred additional costs. The following day, I returned to retrieve the van and endured a wait of over thirty minutes for the representative to arrive. As a result of this delay, I received a notification indicating that I was late, leading to yet another cancellation of my reservation. Following this, I spoke with a customer service agent who instructed me to enter a specific code into a lockbox, enabling me to retrieve the keys and access the van. Regrettably, I was later informed that the van had been reported stolen. I find it unacceptable that I was permitted to drive away with the vehicle using keys provided after entering the given lockbox code, only for it to be reported as stolen. I request that this situation be addressed promptly and appropriately. Thank you for your attention to this matter.