I got charged 44 dollars for being 30 minutes late. I was there on time but there was no one there to check in the truck so I had to use the app and it was not linking up for 20-30 minutes . I had a similar problem at pick up in NJ. It took me 1.5 hours to pick up the truck
John J
Customer Reviews for NJ Delivery And Errand Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1. I had ordered a dolly along with the truck, but the location did not have it and the customer care did not tell me about it when the order was processed. 2. Returning the truck via the app was a PITA especially when returning at night and there are no lights close by when taking photos.
Anup KVery easy
Tracy SAwful service
Mehmet CFor the price I would recommend all friends and family members to rent from home depot.
Luis TThe check in process had too many steps.
Jessica KTruck share was not ready
IAN II was charged an extra 58$ for the rental and when I called they could not refund even though I had provided proof that I refilled the tank prior.
Caitlyn SThis drop off point is a single parking spot in a commercial office complex with absolutely no directional signage to assist where to park . The only uhaul sign is at that single parking spot next to a drop box bolted to a snow fence stake !
James M