Customer Reviews for NAC Wireless
(U-Haul Neighborhood Dealer)

153 reviews

1300 Indian Trail Rd No 103   Norcross, GA 30093

(770) 381-8497

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 12 pm - 6 pm

Services at this Location:

Contact Us

(770) 381-8497

1300 Indian Trail Rd No 103
Norcross, GA 30093

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 12 pm - 6 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Bruce H. 
Rating:
1.0

There was absolutely no one there to assist. Was told the manager could do it but they aren't here. So single lady with no experience pulling anything has to attach everything and hope it doesn't fall off! She actually said instructions were in an email! Wow

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN N. 
Rating:
5.0

Nothing, the entire staff was welcoming and accommodating!!! Definitely will be using this location in the future

Morgana M. 
Rating:
1.0

No help at all. I had a 20' truck and a car trailer. Another u-haul truck in the parking lot made it next to impossible for me to hook-up the car trailer. I went to the door to ask for help and the store was closed. This was a very bad start to a long trip!

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
3.0

Customer did not leave a comment.

ABIGAIL E. 
Rating:
5.0

This location is supberb.. Always an excellent experience. Thank you so much.

Carolyn N. 
Rating:
5.0

The staff is very friendly and even went out of the way to accommodate my 2 year old daughter . I would recommend them to everyone , and I would use them again . The transaction with the reveal was smooth with no issues . Thanks for your great customer service .

Elsje Y. 
Rating:
5.0

Nice CSR

CESAR M. 
Rating:
5.0

loved it!

COLBI R. 
Rating:
4.0

Location was difficult to find. On a busy intersection and not easy to access.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

RICKEY D. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
1.0

For starters, how about servicing your trucks to ensure the air conditioning is working in the truck. Secondly, answering your phone when someone calls could also be a way your customers receive a great service. Third, in the event you can't make it to the phone, retuning phone calls of those that have left you a voicemail. This might show you appreciate their service.

LEONARD B. 
Rating:
4.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Alejandro U. 
Rating:
5.0

The customer service at this location is exceptional i definitely will be renting my uhaul from them all the time

Paola B. 
Rating:
5.0

Customer did not leave a comment.

AMAN B. 
Rating:
5.0

great service

JOSE H. 
Rating:
3.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

The service is very good

Luis V. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Have more van available for less waiting

LOUIS P. 
Rating:
3.0

It was raining when we had to move and return the truck, so make sure you clean, sweep, fold, dust and mop before returning or you will get charged. It was raining when we had to move and return the truck

PORSCHE H. 
Rating:
5.0

Pleasant experience

Jeffery P. 
Rating:
1.0

Representative was awful and he was telling me if i didnt bring the uhaul back he was gone have to hunt me down and they called me stating i left the uhaul dirty when i didnt and said they would send a picture and never did and I would like a full refund this is unacceptable

JASON G. 
Rating:
3.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

Mr Edward is always caring excellent Coustmenr service , an excellent location with friendly , knowledgeable staff that made my for an enjoyable rental experience , I had great experience from pick up through return , I do recommend all of you guys for this store for any pick up and drop off location , very nice and very helpful , I had no issue All is good you are the best and thanks for everything and god bless

DHAVAL P. 
Rating:
5.0

Very good experience, and I appreciate this location and the gentleman who helped me on the phone prior to pick up. Everything superb!!!

JEREMY G. 
Rating:
5.0

I called the day of needing a rental; they were very nice and polite. Booked the reservation and I was well on my way. I also needed more time on the rental, they helped me with that and all was well. I will definitely recommend them to my friends. Great Job!!! Could not have gotten better service any where else. Blessings

JEMICHAEL T. 
Rating:
5.0

He was awesome

DALLON H. 
Rating:
5.0

Ok

MANUEL G. 
Rating:
1.0

Customer did not leave a comment.

ANTONIA W. 
Rating:
3.0

Front tires on uhual had no thread what so ever and low air. I was fearful to take the truck thinking a tire would blow. Did not feel secure at all. Called 1800 number with concern was transferred and put on hold with no response, Wow....

Faylisia H. 
Rating:
5.0

They charge me a a cleaning fee when it was already dirty I have pics and video when I got it

Raven D. 
Rating:
5.0

Customer did not leave a comment.

Eduard G. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

OBEL ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

ATHENA H. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
5.0

Good efficient staff. Convenient location. I did not have any problems picking up and returning. The van could have been a little cleaner from animal hair in the front pax seat and the dust and stuff in the back. Other than that the service was great.

ISHTYAQ Q. 
Rating:
5.0

Customer did not leave a comment.

angel A. 
Rating:
5.0

Customer did not leave a comment.

Rochelle R. 
Rating:
1.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

There was only one employee at this location. Other customers had to wait for service

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

The staff at NAS Wireless were very friendly & knowledgeable. I will definitely go back there the next time I need a rental..

Wayne J. 
Rating:
5.0

Clean is relative and it was just fine for several hour use. If I was driving all day, I'd clean the windshield!

Frederik T. 
Rating:
1.0

Hire people with higher and better energy level.

Raul S. 
Rating:
1.0

The girl working was rude and very stupid. I did online rental and she re did the whole process

Amanda T. 
Rating:
5.0

Maria was professional, friendly and on point at all times. No surprises/a rewarding experience.

Casandra B. 
Rating:
5.0

Communicate that there is a $.59 per mile charge

Avontes M. 
Rating:
4.0

A bit congested location.

Mark J. 
Rating:
5.0

There was nothing that I could think of at the moment. It was an overall great experience.

Stacey C. 
Rating:
3.0

I requested an 8am pickup when I reserved the trailer only to find out the morning of pickup, the T Mobile phone store didn't open until 10am. UNACCEPTABLE. The lighting hookup was wrong for the trailer and the vehicle I identified using to tow the trailer and I was forced to buy an adapter for twice the cost of the normal market. I will NEVER use U Haul again.

Donald B. 
Rating:
5.0

amazing service.. the staff is extremely helpful and fast

Eduard G. 
Rating:
5.0

This U-Haul location is excellent 100% satisfaction vehicle is always clean dependable the owner is absolutely fabulous and the team is excellent..

Carolyn N. 
Rating:
5.0

I had an extreme emergency and needed a U-Haul Van. It took 10 minutes to do the paperwork they are absolutely the best around Atlanta Georgia!!! Never an issue with the vehicle's and are always very clean.. courteous, excellent customer service, and very professional.. I would never go anywhere else to rent a U-Haul except for this company.

Carolyn N. 
Rating:
5.0

Great location. The people were helpful. All was good.

Lloyd J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

The location is in a strip plaza and kinda difficult to park the truck. But it was clean and convenient for me.

Karen D. 
Rating:
5.0

Nothing to improve about the staff, Maria was very helpful.

Alfredo S. 
Rating:
5.0

There was an issue because the truck i wanted was kept out by other renter. The manager gave me a different truck and did not charge me an upcharge. I was very impressed and will use them again anytime.

Glenn V. 
Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
4.0

Customer did not leave a comment.

Jeffery S. 
Rating:
3.0

More professional staff

thomas G. 
Rating:
3.0

Location did not have requested moving blankets. Had to drive to Jimmy Carter location to pick them up. When pickup was moved to Indian Trail from JImmy Carter, someone should have checked on blanket availability.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

juanisha M. 
Rating:
5.0

Customer did not leave a comment.

Zydrunas S. 
Rating:
1.0

I was told that the U-Haul personnel was supposed to unhook the trailer for me the same way that the personnel hooked it up. The lady, who told me her name was Vanessa, told me that they do not unhook trailers and that I need to unhook myself and drop it off and then come inside to do paperwork she was adamant that they do not unhook trailers no matter how many times I told her I could not! I am a disabled veteran and I am not able to move heavy trailers around but obviously that did not matter to that establishment!!!

ANGELA V. 
Rating:
1.0

No updated info on changing location to pickup reservation, got charged for fuel when vehicle was returned with EXACT fuel that was with truck. WILL NEVER USE UHAUL AGAIN.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

patrick S. 
Rating:
5.0

Very friendly staff. That was one of the main reasons I went back to that location.

patrick S. 
Rating:
2.0

When I arrived I asked if the truck I rented was unlimited mileage and she stated yes. Well at the drop off point I was informed there is no such thing as unlimited mileage plan.

Debbie N G. 
Rating:
3.0

I don't speak English correctly but the customer service has helped us a lot. thank you

beaupaul L. 
Rating:
5.0

Customer did not leave a comment.

patrick S. 
Rating:
2.0

Clean up truck. I filled up the gas to the original point when I picked up the truck, but I was charged extra anyways.

Alejandro N. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

I was to return the truck at a business that wasn't even built yet. After spending a hour on the phone with a very incompetent uhaul rep I was finally directed to bring the truck here.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
1.0

Customer did not leave a comment.

Deiquon T. 
Rating:
4.0

Customer did not leave a comment.

katrina S. 
Rating:
5.0

Customer did not leave a comment.

Corrine W. 
Rating:
5.0

great friendly customer service would definitely use this location again

Stefan R. 
Rating:
5.0

it was Great!

Angelica R. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
2.0

no signs to find location. clerk was very nice. too too long

gavin P. 
Rating:
1.0

Return phone calls and better customer service

Diandra R. 
Rating:
3.0

Customer did not leave a comment.

rashika T. 
Rating:
5.0

The first uhaul retailer was closed for the holiday but I should have been told this before the representative called and changed my reservation pick up spot. I had to waste more time trying to find the uhaul store.

Valorie W. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
4.0

I booked my rental van for three days and total Mileage requested 1600. I used it only two days and returned with 1399 miles. But I was charged almost $150 extra for miles. Please refund the money immediately.

thamty M. 
Rating:
2.0

The Associates in this location needs to be more customer driven, I felt my business was not valued.

Sunday O. 
Rating:
5.0

Nothing. Staff was professional and pleasant. I will definately come back and send referrals.

MAMDOUH D. 
Rating:
5.0

Customer did not leave a comment.

eduard G. 
Rating:
5.0

Drop off point red flagged the trailer

Wayne C. 
No reviews have been submitted for this location.

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