The truck was really dirty front and back and it seems the fuel gauge thingy it’s rigged to get more money from the customer !
MARIA G
Customer Reviews for Nagis Electronics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing excellent customer service
GARY SWhen I got there I was told the truck I made reservations for was not there I was upset then I pointed out that I see a 26 truck parked right there. Not sure what that was about, after that my experience was good.
Patrice JGood service 👍
RAMON AI had a reservation and I changed it for the next morning at 6am and they told me they would leave the keys in the lock box, the keys were not left there and I had to wait for them to open at 9 then when I get there he said they forgot to do it and that they don’t even know if the truck was there, luckily it was but I will never use this location ever again it was the worse experience with U-Haul ever and I use them with ever move
REBECA VTruck bed had to be swept out Debris from building materials
DAWN LVery friendly . Super fast
KYLE PThe pick up took over 35 minutes because the guy was having issues with his computer he didn't say anything he just kept doing whatever it was that he was doing and didn't have any good customer service whatsoever. The truck was disgusting and dirty. I have never rented a U-Haul in this condition before. While driving the truck it felt like it was going to break down. The heater didn't work. The guy basically threw the key on the counter when it was officially time to get the truck which at this point picking up a truck that was already reserved took a hour. At the location there are numerous other men standing there watching and felt very uncomfortable. This was the worst experience that I have ever had.
Kayla STruck drive horribly , clerk wasn’t knowledgeable of process. Rented me a truck that needed servicing.
SYDNEY EDO NOT RENT FROM U HAUL AGAIN
LARRY MHorrible
AMANDA BThis was the worst experience with U-Haul in my decades of experience. From start to finish U-Haul told me one thing and dumped all the burden on me. No counter, no business opened at 8 am . This Nagi retailer in Palmdale was a disaster. Worst experience.
Richard SOwner was extremely kind and friendly. Best experience I’ve had at a UHaul facility.
SERGIO AGet better Representatives the truck was filthy I only went 15 miles but was charged for going more than 30 when my home is 1.6 miles away from the rental and the storage unit I used was 1.8 MI away from where I lived and I made two trips that's not 30 miles he was a half an hour late
DORISYDELL FIts a Small place, no AC it tooks so long for our turn. It was so hot inside
SUGEY BThe person at the location was almost 20 minutes late opening the shop, which, by the time I completed the checkout process, made put me mire than 30 minutes behind schedule. However, upon returning the truck, the person pointed out to me that I had been overcharged by uhaul and made the return easy.
Jessica EVery helpful !!! Would rent from here again
david hthe service was efficient and effective. The person attending me made the pick-up of the u-haul easy and comfortable. he answered all my questions and helped me in understanding the next steps.
Araseli PI was charged more for mileage. He didn't give me a receipt. He said one will be texted to me. I NEVER received anything. I did see he charged my card $84.00 for the mileage I gave him as an estimation of 30 miles. But I my actual miles were 13 miles. He showed me a charge of $58.02, which he said will be charged
Jamie JHad to figure out which vehicle I was supposed to pick up. Vehicle was so dirty and nasty. I took videos.
Yorel SCustomer service can be improved. The UHAUL was filthy and I had to sweep out the whole back from the last business but overall they did have the truck ready for me and I appreciated that.
BERNARDO CA rep that just deals with Uhaul. I was missing the dolly and had to go back for it.
Michelle MStaff is very friendly and there is no wait time you go in sign and pay and be on ya way that's it price is very firm meaning it's in ya budget really good rates I will not rent from another....
Domimc bI reserved a 15' truck a month prior, yet it was given a 10' truck. It was truly an inconvenience. i will NEVER use U-Haul & encourage others to use a different service also
Rebecca Agreat location to rent a moving truck. great customer service.
Edwin CCab was filthy dirty, unknown gooey substance on floor of the cab and in cargo area, doors do not seal and passenger door does not close completely and was a safety concern for my help, overall the worst U Haul experience! Hands DOWN!!!!! Feel free to email me and I will be more than happy to send you pics.
Anthony GGreat U-Hual rental!
miguel mNice and fast
shante bMario was super nice and very professional
Numan MI love the way I called the u haul and they extended my truck with no problem
Lionel DAmazing service , would recommend
Michael HClose oficie no open 👎🏼 bad servicié
Ana MScam artist. This location billed me for incorrect mileage. The folks at this location are using the trucks or lending them to friends and then billing U-Haul customers the mileage. I am very upset, I barely drove the 25 miles I paid for, now imagine paying $450+ for the previous renter’s mileage. This location never told me to use a phone to click a link before driving away, once you drive away without clicking the link your responsible to report the miles, gas, and condition using the link. What if your like me and didn’t have a phone with me??? Screwed… U-Haul lost a customer for life after this bs.
Jonathan LLetting the customer know they HAVE to bring it back to the same location. Very inconvenient for me to drive of the opposite side of the city because I was never notified.
Luis MFree miles with every truck rental
Robert DEverything about the experience was wonderful accept Using the uhaul app and online pickup was terrible. It needs lots of work.
Jamie JQuick service
Jia SBest Uhaul location ever!
Ashley CHave tank on full
Arlene JI had the trailer fall off and hit the back of my car almost immediately after I drove off the lot. I had to walk back and have the guy reattach and trailer to my hitch. It was pretty scary being this was the first time I had ever towed a trailer. I had a fear that this may get happen again along my drive. Not a very pleasant experience.
Viki TSolo k tenia olor a cogarro adentro del camion
Celia MJust keep being great
VARSI MWe were overcharged .
Chelsea MThis was by far the worst experience I’ve ever encountered with U-Haul.
jasmine JCustomer service was great and very professional. They had a little hiccup with the order and the owner of the place was able to correct the U-Haul’s mistake. Nice guy at Navi’s Electronics.
JOSE CContinue your service as it is.
LOUIS CI booked an in town truck on accident and instead of changing the reservation like I tried asking the representative refused. Causing me to spend over $500 for one use of the vehicle. Absolutely unprofessional and rude, will never use uhaul again for this price and behavior.
Ryan s