Customer Reviews for Nagis Electronics Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very happy with availability.

Rating:

3.0

Very little interaction. The gentleman came to the edge of the bay doors, took the key and said he would email my receipt !

Rating:

5.0

Great experience! The truck was GREAT and got amazing gas mileage. The experience ALL around was just great! THank you so very much!!!

Rating:

1.0

Initially I was contacted by who was supposedly the business owner?? the very day I picked up my rental ,which I was to have 3 days- he wanted to know exactly when I was going to deliver the truck to him ??! as I explained to him I also have the option of an extra day if I chose, he was not appreciative, was not very professional was quite honestly rude, and at the time I was telling the people helping me- I've never had an experience like that through one of the U-Haul places. I also reported the incident to U-Haul during a phone call and asked -them if it was normal ?, because I've been renting for years and granted this is my first time renting one way ,but I was told that it was agreed that the person could have been more polite and professional with me- that was my first contact. Now bear in mind my witness and I spent over $700/ $800 with U-Haul in this move-we had a 10-ft truck and a full car hauler trailer as well as a 20 ft truck that I drove. Now days later things went wrong, I wound up hospitalized I'm paying more than I initially thought I would ,but U-Haul took care of me during that time ,they were very fair ,they even gave me courtesy time because of being in the hospital , however when I went to drop it off : the parking lot is dark it's located behind a stereo shop- I guess? Kinda sketchy. Suddenly I'm approached while having a witness -!by someone who is not wearing a uniform or ID badge like they work there very aggressive and brash and as I'm getting ready to put the key in the U-Haul drop box which I called U-Haul to report this of course-* so let's see what they do about it - the person that approaches me out of a group of people- now granted the business in the front is closed it's kind of dimly lit ,I've never seen this person before he and a small group approach me and the person that was helping me and he starts demanding the key, I did what anybody would do, no I'm putting in the Dropbox ,he gets egotistical and decides to bark at me that he's the owner of the business and that the key is his?, no it's not it's U-Hauls -this person continued to have people walking around to a point where we gave them the key but I made it clear I was going to complain to U-Haul because I've never been treated this way by anyone affiliated with U haul. He laughed, btw I may not look like much and I may have had medical problems but it doesn't mean that I need to teach this person the difference between disabled and completely not defenseless in response for his attempts of intimidation which were taken as threats honestly, I grew up in very rough areas during very rough times and everywhere from county to federal law enforcement can tell you they've interacted with me I'm not someone to be completely disrespected or the attempted threats or intimidation because that could have very easily that night had I been in the wrong mood gone the wrong way -this jerk is a liability I'm only pointing this out, because maybe the next person will teach him a severe lesson in manners. Or maybe a U-Haul customer will get hurt on his property by him and his cronies. And I won't allow myself to ever be again, after 20 plus years of relationship with U-Haul this kind of incident can make me start thinking of going to the competition!! when I need a rental truck. I'm not paying hundreds of dollars to a corporation to have one of their third party agents who quite honestly should no longer be ,treat me like crap , and I retired from the automotive industry(master technician : covering all facets including; welding /fabrication ,hydraulics and electrical ,everything from motorcycles to motor yachts, including ship to shore communications ,Ham radio systems ,custom builds, including audio /video systems) I far surpassed him even though I had to retire early, I'll bet you in the business world I far surpassed him, maybe in the level of humanity I have far surpassed him, but yet this person decides to treat a customer with negative judgment ? Why?? because I'm white?, I use a cane?, I have long gray hair ?? -maybe he just doesn't have the personality for the business, definitely not what U-Haul should have representing them and my witness that was with me they're passing the word too. U-Haul I know I'm just a customer, but I'm going to give you some very wise advice at my age and I am medically retired from what I used to do but I do do advisory too much larger organizations than even U-Haul ,as someone who actually changed government program protocols- I highly recommend that you decide to dismiss this person from your contract vendor status and consider the fact that they will be a liability for you. Thank you, be good.

Rating:

5.0

Awesome service !!

Rating:

5.0

Awesome service !

Rating:

5.0

Great experience

Rating:

5.0

Great experience pickup and drop off. Highly recommend

Rating:

5.0

Great customer service.

Rating:

3.0

The Truck was clean it was just drove a little rough it could use a little work on it They were costumer friendly

Rating:

2.0

More cleaner and sanitary uhauls would be amazing .

Rating:

3.0

Service after rental return was subpar.Not happy with it at all

Rating:

1.0

I return the truck half tank the gas unexplained to the people but he say it’s not his problem when I take it. It’s 1/4 of the gas and don’t give me nothing back.

Rating:

2.0

BAD service! Truck every DIRTY! For service and condition Of the truck I GOT RIPPED OFF!!!!!! Never this location again!!!!!!

Rating:

1.0

Truck was dirty and he charge me for cleaning that’s a joke.

Rating:

1.0

I was over charged only drove in town less than 10 miles was charged for over 90 miles my card was charged multiple times …. Only good thing came out of it is jimmy was very helpful trying to resolve the issue

Rating:

5.0

Great service!

Rating:

5.0

Thank you!.

Rating:

1.0

The truck was really dirty front and back and it seems the fuel gauge thingy it’s rigged to get more money from the customer !

Rating:

5.0

Nothing excellent customer service

Rating:

4.0

When I got there I was told the truck I made reservations for was not there I was upset then I pointed out that I see a 26 truck parked right there. Not sure what that was about, after that my experience was good.

Rating:

5.0

Good service 👍

Rating:

1.0

I had a reservation and I changed it for the next morning at 6am and they told me they would leave the keys in the lock box, the keys were not left there and I had to wait for them to open at 9 then when I get there he said they forgot to do it and that they don’t even know if the truck was there, luckily it was but I will never use this location ever again it was the worse experience with U-Haul ever and I use them with ever move

Rating:

4.0

Truck bed had to be swept out Debris from building materials

Rating:

5.0

Very friendly . Super fast

Rating:

1.0

The pick up took over 35 minutes because the guy was having issues with his computer he didn't say anything he just kept doing whatever it was that he was doing and didn't have any good customer service whatsoever. The truck was disgusting and dirty. I have never rented a U-Haul in this condition before. While driving the truck it felt like it was going to break down. The heater didn't work. The guy basically threw the key on the counter when it was officially time to get the truck which at this point picking up a truck that was already reserved took a hour. At the location there are numerous other men standing there watching and felt very uncomfortable. This was the worst experience that I have ever had.

Rating:

2.0

Truck drive horribly , clerk wasn’t knowledgeable of process. Rented me a truck that needed servicing.

Rating:

1.0

DO NOT RENT FROM U HAUL AGAIN

Rating:

1.0

Horrible

Rating:

1.0

This was the worst experience with U-Haul in my decades of experience. From start to finish U-Haul told me one thing and dumped all the burden on me. No counter, no business opened at 8 am . This Nagi retailer in Palmdale was a disaster. Worst experience.

Rating:

5.0

Owner was extremely kind and friendly. Best experience I’ve had at a UHaul facility.

Rating:

1.0

Get better Representatives the truck was filthy I only went 15 miles but was charged for going more than 30 when my home is 1.6 miles away from the rental and the storage unit I used was 1.8 MI away from where I lived and I made two trips that's not 30 miles he was a half an hour late

Rating:

3.0

Its a Small place, no AC it tooks so long for our turn. It was so hot inside

Rating:

2.0

The person at the location was almost 20 minutes late opening the shop, which, by the time I completed the checkout process, made put me mire than 30 minutes behind schedule. However, upon returning the truck, the person pointed out to me that I had been overcharged by uhaul and made the return easy.

Rating:

5.0

Very helpful !!! Would rent from here again

Rating:

5.0

the service was efficient and effective. The person attending me made the pick-up of the u-haul easy and comfortable. he answered all my questions and helped me in understanding the next steps.

Rating:

3.0

I was charged more for mileage. He didn't give me a receipt. He said one will be texted to me. I NEVER received anything. I did see he charged my card $84.00 for the mileage I gave him as an estimation of 30 miles. But I my actual miles were 13 miles. He showed me a charge of $58.02, which he said will be charged

Rating:

3.0

Had to figure out which vehicle I was supposed to pick up. Vehicle was so dirty and nasty. I took videos.

Rating:

3.0

Customer service can be improved. The UHAUL was filthy and I had to sweep out the whole back from the last business but overall they did have the truck ready for me and I appreciated that.

Rating:

3.0

A rep that just deals with Uhaul. I was missing the dolly and had to go back for it.

Rating:

5.0

Staff is very friendly and there is no wait time you go in sign and pay and be on ya way that's it price is very firm meaning it's in ya budget really good rates I will not rent from another....

Rating:

5.0

I reserved a 15' truck a month prior, yet it was given a 10' truck. It was truly an inconvenience. i will NEVER use U-Haul & encourage others to use a different service also

Rating:

5.0

great location to rent a moving truck. great customer service.

Rating:

1.0

Cab was filthy dirty, unknown gooey substance on floor of the cab and in cargo area, doors do not seal and passenger door does not close completely and was a safety concern for my help, overall the worst U Haul experience! Hands DOWN!!!!! Feel free to email me and I will be more than happy to send you pics.

Rating:

5.0

Great U-Hual rental!

Rating:

5.0

Nice and fast

Rating:

5.0

Mario was super nice and very professional

Rating:

5.0

I love the way I called the u haul and they extended my truck with no problem

Rating:

5.0

Amazing service , would recommend

Rating:

1.0

Close oficie no open 👎🏼 bad servicié

Rating:

1.0

Scam artist. This location billed me for incorrect mileage. The folks at this location are using the trucks or lending them to friends and then billing U-Haul customers the mileage. I am very upset, I barely drove the 25 miles I paid for, now imagine paying $450+ for the previous renter’s mileage. This location never told me to use a phone to click a link before driving away, once you drive away without clicking the link your responsible to report the miles, gas, and condition using the link. What if your like me and didn’t have a phone with me??? Screwed… U-Haul lost a customer for life after this bs.

Rating:

2.0

Letting the customer know they HAVE to bring it back to the same location. Very inconvenient for me to drive of the opposite side of the city because I was never notified.