Again, horrible experience. I arrived at my original dropoff location, but then the person at the location told me I couldn't drop off my truck because it was too big. Nobody informed me about this situation before, during, or after my trip. I called customer service, and then they told me to drop off at another location in Bronx. I arrived there, and there was no parking space for my truck either. I called customer service, and the lady put me on hold for 30 minutes. So I made another call, and another lady told me to just park next to the two U-haul trucks at the place, but I don't think the parking space is for my U-haul truck, definitely not for a 26-foot truck. When I finally parked, and I was looking at the U-haul app on my phone to see where I could drop off the key, but the app did not show the reservation I made (not even past ones). So I was not able to find the key drop box. I called customer service again, and after another 30 minutes, yet another lady told me to leave the key under the driver's seat (this is in Bronx). This is my first and also last U-haul experience.
Junzhe F
Customer Reviews for Nagle Parking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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