The lady tried charging us a late fee when we still had over 5 hours left on our contract. She kept arguing with us and didn’t want really a resolution until we contact U-Haul support.
CALEB E
Customer Reviews for Nani LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I rent a truck I expect it to be there ready to go. This didn't happen with this location. They didn't even know that they had an active rental at 0900 (my rental reservation). I would never go through them again; they are incompetent at best. Makes me not want to ever ren through UHAUL ever again as they wasted my time I needed on that day. Poor customer service, and terrible business.
Tyler MHave used U-Haul several times in different states. Usually you make a reservation in the app or online, show up, get keys, done. This was a very different experience. On arrival I was asked to call a phone number. It dropped to voice mail and that box was full. After a couple of calls by the clerk at the gas station, I received a call from a number and I was asked all my reservation information again. I ordered a dolly and one was not available. Arrangements were made for me to pick it up at another location. Honestly, the location I should have contacted first. Everything worked out, but was severely not the usually high level of customer service I have consistently received from all my years of renting U-Hual at locations across the country.
Benjamin A