Very good attention
tony g
Customer Reviews for Napa Of Springdale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a great experience overall but I didn’t get any of the equipment i paid for like the dolly and furniture padding.
NICHOLAS CEverything was good.
JOSE RThe app was my big problem. It kept freezing and the website was really slow as well for both pick up and drop off.
jeremiah iNothing
DONALD SGreat location and customer service
Paul WI had no probs w the rental every thing went well , however I wished you had later hours.
ANGELIA LOrdered a Week ahead to get my 20ft u-haul van do picked up at rogers location and some dumb reason they told my I missed my pick up time. Not true my pick time was for 10 am Saturday so some dumb reason the a springadale location called to confirm my pick on to confirm it was Saturday went to rogers to do pick and then was told I missed my pick up time so they gave my 20ft U-Haul to a mother family I had to go to Springdale to pick up the u-haul I wasted a 1 hour that I needed during the day.Not happy with my experience.
Jeff KFreindly, fast service at the pickup point. Truck was filthy. The windshield was covered with bugs, the hauling area had gravel, screws, dirt and small zip ties scattered all over it. Obviously, the vehicle was not cleaned between clients.
Frank PVery nice, prompt, and helpful.
Roger NGreat services, the old man here explain things to me in good manners and I highly recommend him and his service!
orlando sThe trailer was dirty and had a grease spot that got on my furniture legs
Paul WI had ordered a utility dolly and a dozen furniture pads/blankets to use while moving with the ordered truck and the dolly was not in the truck and there were only six pads/blankets. The truck was parked in a low lit area and it did not feel safe to do the pick up truck process in the dark backside of the location. Overall the vehicle operated without any adverse functionality so our trip was not affected overall however moving the furniture was more difficult because we were not supplied the equipment we ordered. I would like a refund for equipment that was not provided with my order.
Stephanie JYour agent was incompetent. He had severe problems doing it online when I called. Upon arrival the following day, He had cancelled the reservation because I was not there by 9 am, when he never mentioned I was supposed to pick it up at that time. Upon completing the computer form online to rent the trailer again, he had more trouble and he had to try and fill out the form two different times. I must have spent over an hour trying to rent and pick up the trailer. I will never use this location again.
michael h