LORENZO C.
Customer did not leave a comment.
Customer Reviews for Nara Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nara Express
CHANTALA K.
Great customer service will refer and use this location for when I need to move
PETER ENDRE D.
they croket compony charging for somting i dont have
RAFAEL ARISTIDES P.
Thanks.
Royce A.
Weird flex about the having to call somebody to verify my identity or existence when I have been renting from you all for years now so makes me want to consider other options when I need to rent a truck or van now.
ARLEE JAMES V.
worker couldn't speak english
CAROL JANE D.
Clean the truck. My truck had a opened container/bottle of Smirnoff vodka under the driver's seat and it looked like someone had spilled a strawberry drink or vomit on the passenger out side door. The back of the truck was not clean.
TERRI R.
Very nice, helpful, great customer service
jack M.
Both ladies were very helpful
THOMAS ALFRED C.
They were nice, polite, and helpfully professional
EDDIE S.
I have used U-Haul several times dating back to 2006. But this was the first time I was asked about the miles I was going to drive. I thought it was a flat rate on a daily basis. Before, all they asked was... where is the drop-off location and no questions asked.
SHARDA SHANELL G.
great customer service
Jeremy M.
Great customer service.
MIA R.
I was late to return the truck the girl working there called me I asked if I was going to get charged she stated no... she told me to turn it in. I problem so I rushed to take it back upon getting there she changed what she said... I was pissed off because she made me hurry for nothing... I was already getting charged it wouldn't of made a difference my problem is that then the man there starts talking his language which made me upset... I know he was talking about me so disrespectful and not appropriate since I didn't speak his language...
Paulita L.
Everything was great...the person who served us was great from beginning to end.
June C.
Side Miller is too big for me
CHINH N.
Check in online longer asked many things although I already have U-Haul account, so just go straight to the office is faster I Paid for rent an appliances dolly and utilities dolly but not in the truck, have to come back office to take for myself.
Quintera M.
Make sure everything is clean including the back of the truck inside was dirty and disgusting didn't wanna put my stuff inside left most of my stuff dusty
MARK B.
The young gentleman who helped me check-in was aware that they were trying to overcharge me when dropping off the rental truck. He went out of his way to rectify the problem and I give him credit for doing so in such a calm demeanor. He definitely deserves recognition from the company on following their procedures and knowing how it works. Very impressed at this young man's work ethic.
David B.
Asked for the $14 insurance they charged $28 went from $69 to $170.to many hidden charges they never told us about...really disappointed
Racquel E.
Every single time I do business with this location, my experience is always pleasant! The level of service I receive should be demonstrated at every location and the best part is I hardly ever have to wait. Thank you for always going above and beyond! :)
Lisa S.
best uhaul experience I have ever had
Graciela S.
What happened to the flat daily rate? Renting the truck for use in the same Zip code and Being charged for mileage was an unpleasant surprise!! Overall attendants customer service was excellent!!!
threrese C.
It was a bad experience. It was difficult to find and there was only one employee on staff with limited command of the English language. She was new and had not been trained to receive a returned truck. This location shouldn't even be on the list. There was another location much closer to our final destination that was not even on the return location list. Very disappointing and time consuming.
DAE KYUNG N.
I was kind enough to finish the job well.
Brian S.
Was not given clear directions
WALLACE D.
They were open on a holiday and available in a pinch
juan O.
I hope I don't have to use your service again!!????????
Rolando L.
checked and clean vehicles and equipment after each use....found broken glass and plastics inside the truck.
HILLIARD B.
More size trucks please. We really didn't need one that big it was scary to drive. :P
Grant C.
I was not provided a contract to sign. The employee said it was his first time processing a rental truck. The system wasn't working and he had to call the uhaul dispatcher/helpline. I asked how I would know how much gas to return the truck with and the employee said there wasn't anything except for the last renters receipt which displayed the fuel guage. He told me to take a picture with that receipt. Again, I didn't receive any contract to sign. Nara Express didn't know what it was doing.
JAMIE J.
The whole experience went well. The truck was very clean, and it ran very well, and was the perfect size for our needs!!
LORI R.
Dealer never called to schedule and when I tried numerous times to call them they never answered phone. I had to leave work on my lunch and drive from Beaumont to Nederland to check on reservation in person.
KATHY U.
Very helpful and took the time needed. Not rushed... even though he had other customers.
Edie C.
Quick and friendly people.
Cristian A.
Easy to work with, great store
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