Customer Reviews for Nara Express
(U-Haul Neighborhood Dealer)

120 reviews

6870 Spring Mount Rd #7   Las Vegas, NV 89146
(Spring Mtn and Rainbow NE Corner)

(702) 228-2687

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 1:30 pm - 5:30 pm

Services at this Location:

Contact Us

(702) 228-2687

6870 Spring Mount Rd #7
Las Vegas, NV 89146
(Spring Mtn and Rainbow NE Corner)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 1:30 pm - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

RACQUEL L. 
Rating:
3.0

Customer did not leave a comment.

Margaret F. 
Rating:
4.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Thank you!

Alexis G. 
Rating:
4.0

Brakes on truck was not good.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

JAMES EARL P. 
Rating:
3.0

The signage is difficult to see from the parking lot.

GARY H. 
Rating:
4.0

not sure what the gentleman's name who assisted me but he was very friendly and attentive to helping me. even afterwards he made sure to go over everything with me. the only negative is i wish the signage at that location was better displayed. if it wasnt for google maps, it would have taken me longer or missed it completely. which is no fault to the guy who helped me of course.

Concepcione W. 
Rating:
4.0

The only complaint would be I have never received a final receipt for my records. Would appreciate one sent to my email asap.

Michele O. 
Rating:
1.0

I was sent to 3 different locations to get the truck I ordered. When I finally got the truck there was a homeless man inside the truck. Very poor experience.

Skylar G. 
Rating:
5.0

Customer did not leave a comment.

QIANG C. 
Rating:
5.0

Customer did not leave a comment.

Damon G. 
Rating:
5.0

Nothing, everything was great

John W. 
Rating:
5.0

Customer did not leave a comment.

MAHIDER T T. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

JOSE MANUEL V. 
Rating:
5.0

It was a little different to find. Once we found the location, the service rep was extremely helpful and very professional. The truck was exactly were he stated and easy to find.

DOUGLAS ALAN H. 
Rating:
5.0

great customer service and fast service as well.

ALICE N. 
Rating:
2.0

If you are allowed to rent a U-Haul at 9am, the store should be open by no later than 9am. Also, the app is very slow and when you take a picture it automatically turns the photo the other way.

Daniel S. 
Rating:
2.0

Really confusing app and waiting and waiting over Hour and half for phone respond and 4 time live chat just close without result .

Sasan K. 
Rating:
5.0

The customer service person was great. It was a small office... supplies take up 3/4 of the space in the office. The cab was dirty. I could bearly see out the windshield. The front of the truck was nothing but dirt and grime. The engine of the truck I rented was really loud..but other than the,the performance was a little below average.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P L. 
Rating:
3.0

I was charged an extra $40 for a FULL DAY because I arrived FIFTEEN MINUTES past the drop off time. That constitutes HORRIBLE AND HORRENDOUS SERVICE. I paid over $3600 for this rental; I'm sure UHaul would have survived as a company without the additional $40. Next time I will research Budget, Ryder, and Enterprise before going with what I thought was a reasonable company.

IULIANMIHAI D. 
Rating:
5.0

Great customer service . Good price and wonderful service thanks 😊

VERONICA D. 
Rating:
5.0

Customer did not leave a comment.

EDISON C L. 
Rating:
5.0

Passenger side mirror is broken and moves while driving hazardous

DANNY SARGES P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

ANALYN BERNARDO B. 
Rating:
1.0

Customer did not leave a comment.

KESHIA CYL C R. 
Rating:
5.0

Bren new truck and great 👍 service of the Representstives!!!!!

TODOR METODIEV V. 
Rating:
5.0

Same thing no fuss easy process

NELSON B. 
Rating:
5.0

Keep up the great work! Thank you.

Martin J. 
Rating:
2.0

Customer did not leave a comment.

DEBRA JO P. 
Rating:
1.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Scott was awesome. He answered all my questions and gave me a courtesy call to let me know the truck was ready able to be picked up earlier than expected.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

RIA MORANO J. 
Rating:
5.0

The employees were friendly & polite excellent customer service.

FERNANDO M. 
Rating:
3.0

I had to check in my vehicle, take pictures of everything. Why do I have to do everything? Not the same customer I'm use to from Uhaul.

Jamila S. 
Rating:
5.0

Great job by the person running the store, very helpful and friendly, made renting the uhaul easy.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

RIA MORANO J. 
Rating:
5.0

Customer did not leave a comment.

TRINIDAD R. 
Rating:
5.0

Customer did not leave a comment.

ROMMEL LABARDA R. 
Rating:
5.0

Customer did not leave a comment.

TRINIDAD R. 
Rating:
1.0

The guy was very unprofessional I had to walk around the building with a dolly threw people lined up. Store was a mess.

JOSEPH F. 
Rating:
3.0

He charged me for cleaning when the truck's storage hold was as clean as I got it. I couldn't really understand what he was saying which made me feel bad because I didn't want to keep asking him to explain it.

Jon S. 
Rating:
1.0

The lady was on the phone trying to correct and issue with someone else's rental. Had the woman give her credit card number ON SPEAKER while me and another person were inside the location. The small location (size if bedroom) was filled with boxes and not clean. The gentleman eventually just walked out and I had to wait 15-20 to turn in the truck...

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

LORENZO C. 
Rating:
5.0

Great customer service will refer and use this location for when I need to move

CHANTALA K. 
Rating:
5.0

Customer did not leave a comment.

FRANK JHONTE R. 
Rating:
1.0

they croket compony charging for somting i dont have

PETER ENDRE D. 
Rating:
5.0

Thanks.

RAFAEL ARISTIDES P. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JEANET K. 
Rating:
3.0

Weird flex about the having to call somebody to verify my identity or existence when I have been renting from you all for years now so makes me want to consider other options when I need to rent a truck or van now.

Royce A. 
Rating:
1.0

worker couldn't speak english

ARLEE JAMES V. 
Rating:
3.0

Clean the truck. My truck had a opened container/bottle of Smirnoff vodka under the driver's seat and it looked like someone had spilled a strawberry drink or vomit on the passenger out side door. The back of the truck was not clean.

CAROL JANE D. 
Rating:
5.0

Very nice, helpful, great customer service

TERRI R. 
Rating:
5.0

Both ladies were very helpful

jack M. 
Rating:
4.0

They were nice, polite, and helpfully professional

THOMAS ALFRED C. 
Rating:
5.0

I have used U-Haul several times dating back to 2006. But this was the first time I was asked about the miles I was going to drive. I thought it was a flat rate on a daily basis. Before, all they asked was... where is the drop-off location and no questions asked.

EDDIE S. 
Rating:
4.0

great customer service

SHARDA SHANELL G. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Great customer service.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Norah I. 
Rating:
1.0

I was late to return the truck the girl working there called me I asked if I was going to get charged she stated no... she told me to turn it in. I problem so I rushed to take it back upon getting there she changed what she said... I was pissed off because she made me hurry for nothing... I was already getting charged it wouldn't of made a difference my problem is that then the man there starts talking his language which made me upset... I know he was talking about me so disrespectful and not appropriate since I didn't speak his language...

MIA R. 
Rating:
5.0

Customer did not leave a comment.

Laurence D. 
Rating:
4.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Keenya H. 
Rating:
5.0

Everything was great...the person who served us was great from beginning to end.

Paulita L. 
Rating:
5.0

Side Miller is too big for me

June C. 
Rating:
4.0

Customer did not leave a comment.

Darla E. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Arrey A. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
2.0

Check in online longer asked many things although I already have U-Haul account, so just go straight to the office is faster I Paid for rent an appliances dolly and utilities dolly but not in the truck, have to come back office to take for myself.

CHINH N. 
Rating:
5.0

Customer did not leave a comment.

Renzo C. 
Rating:
4.0

Customer did not leave a comment.

Alvin T. 
Rating:
2.0

Make sure everything is clean including the back of the truck inside was dirty and disgusting didn't wanna put my stuff inside left most of my stuff dusty

Quintera M. 
Rating:
3.0

The young gentleman who helped me check-in was aware that they were trying to overcharge me when dropping off the rental truck. He went out of his way to rectify the problem and I give him credit for doing so in such a calm demeanor. He definitely deserves recognition from the company on following their procedures and knowing how it works. Very impressed at this young man's work ethic.

MARK B. 
Rating:
2.0

Asked for the $14 insurance they charged $28 went from $69 to $170.to many hidden charges they never told us about...really disappointed

David B. 
Rating:
4.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

Every single time I do business with this location, my experience is always pleasant! The level of service I receive should be demonstrated at every location and the best part is I hardly ever have to wait. Thank you for always going above and beyond! :)

Racquel E. 
Rating:
3.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

best uhaul experience I have ever had

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
5.0

Customer did not leave a comment.

Duc L. 
Rating:
5.0

Customer did not leave a comment.

Duc L. 
Rating:
5.0

What happened to the flat daily rate? Renting the truck for use in the same Zip code and Being charged for mileage was an unpleasant surprise!! Overall attendants customer service was excellent!!!

Graciela S. 
Rating:
1.0

It was a bad experience. It was difficult to find and there was only one employee on staff with limited command of the English language. She was new and had not been trained to receive a returned truck. This location shouldn't even be on the list. There was another location much closer to our final destination that was not even on the return location list. Very disappointing and time consuming.

threrese C. 
Rating:
5.0

I was kind enough to finish the job well.

DAE KYUNG N. 
Rating:
3.0

Was not given clear directions

Brian S. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
1.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
2.0

They were open on a holiday and available in a pinch

WALLACE D. 
Rating:
3.0

I hope I don't have to use your service again!!????????

juan O. 
Rating:
3.0

checked and clean vehicles and equipment after each use....found broken glass and plastics inside the truck.

Rolando L. 
Rating:
5.0

More size trucks please. We really didn't need one that big it was scary to drive. :P

HILLIARD B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top