Customer Reviews for Nara Express
(U-Haul Neighborhood Dealer)

95 reviews

6870 Spring Mount Rd #7   Las Vegas, NV 89146
(Spring Mtn and Rainbow NE Corner)

(702) 228-2687

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 1:30 pm - 5:30 pm

Services at this Location:

Contact Us

(702) 228-2687

6870 Spring Mount Rd #7
Las Vegas, NV 89146
(Spring Mtn and Rainbow NE Corner)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: 1:30 pm - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EDISON C L. 
Rating:
5.0

Passenger side mirror is broken and moves while driving hazardous

DANNY SARGES P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

ANALYN BERNARDO B. 
Rating:
1.0

Customer did not leave a comment.

KESHIA CYL C R. 
Rating:
5.0

Bren new truck and great 👍 service of the Representstives!!!!!

TODOR METODIEV V. 
Rating:
5.0

Same thing no fuss easy process

NELSON B. 
Rating:
5.0

Keep up the great work! Thank you.

Martin J. 
Rating:
2.0

Customer did not leave a comment.

DEBRA JO P. 
Rating:
1.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Scott was awesome. He answered all my questions and gave me a courtesy call to let me know the truck was ready able to be picked up earlier than expected.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

RIA MORANO J. 
Rating:
5.0

The employees were friendly & polite excellent customer service.

FERNANDO M. 
Rating:
3.0

I had to check in my vehicle, take pictures of everything. Why do I have to do everything? Not the same customer I'm use to from Uhaul.

Jamila S. 
Rating:
5.0

Great job by the person running the store, very helpful and friendly, made renting the uhaul easy.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

RIA MORANO J. 
Rating:
5.0

Customer did not leave a comment.

TRINIDAD R. 
Rating:
5.0

Customer did not leave a comment.

ROMMEL LABARDA R. 
Rating:
5.0

Customer did not leave a comment.

TRINIDAD R. 
Rating:
1.0

The guy was very unprofessional I had to walk around the building with a dolly threw people lined up. Store was a mess.

JOSEPH F. 
Rating:
3.0

He charged me for cleaning when the truck's storage hold was as clean as I got it. I couldn't really understand what he was saying which made me feel bad because I didn't want to keep asking him to explain it.

Jon S. 
Rating:
1.0

The lady was on the phone trying to correct and issue with someone else's rental. Had the woman give her credit card number ON SPEAKER while me and another person were inside the location. The small location (size if bedroom) was filled with boxes and not clean. The gentleman eventually just walked out and I had to wait 15-20 to turn in the truck...

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

LORENZO C. 
Rating:
5.0

Great customer service will refer and use this location for when I need to move

CHANTALA K. 
Rating:
5.0

Customer did not leave a comment.

FRANK JHONTE R. 
Rating:
1.0

they croket compony charging for somting i dont have

PETER ENDRE D. 
Rating:
5.0

Thanks.

RAFAEL ARISTIDES P. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

JEANET K. 
Rating:
3.0

Weird flex about the having to call somebody to verify my identity or existence when I have been renting from you all for years now so makes me want to consider other options when I need to rent a truck or van now.

Royce A. 
Rating:
1.0

worker couldn't speak english

ARLEE JAMES V. 
Rating:
3.0

Clean the truck. My truck had a opened container/bottle of Smirnoff vodka under the driver's seat and it looked like someone had spilled a strawberry drink or vomit on the passenger out side door. The back of the truck was not clean.

CAROL JANE D. 
Rating:
5.0

Very nice, helpful, great customer service

TERRI R. 
Rating:
5.0

Both ladies were very helpful

jack M. 
Rating:
4.0

They were nice, polite, and helpfully professional

THOMAS ALFRED C. 
Rating:
5.0

I have used U-Haul several times dating back to 2006. But this was the first time I was asked about the miles I was going to drive. I thought it was a flat rate on a daily basis. Before, all they asked was... where is the drop-off location and no questions asked.

EDDIE S. 
Rating:
4.0

great customer service

SHARDA SHANELL G. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Great customer service.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Norah I. 
Rating:
1.0

I was late to return the truck the girl working there called me I asked if I was going to get charged she stated no... she told me to turn it in. I problem so I rushed to take it back upon getting there she changed what she said... I was pissed off because she made me hurry for nothing... I was already getting charged it wouldn't of made a difference my problem is that then the man there starts talking his language which made me upset... I know he was talking about me so disrespectful and not appropriate since I didn't speak his language...

MIA R. 
Rating:
5.0

Customer did not leave a comment.

Laurence D. 
Rating:
4.0

Customer did not leave a comment.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

Keenya H. 
Rating:
5.0

Everything was great...the person who served us was great from beginning to end.

Paulita L. 
Rating:
5.0

Side Miller is too big for me

June C. 
Rating:
4.0

Customer did not leave a comment.

Darla E. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Arrey A. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
2.0

Check in online longer asked many things although I already have U-Haul account, so just go straight to the office is faster I Paid for rent an appliances dolly and utilities dolly but not in the truck, have to come back office to take for myself.

CHINH N. 
Rating:
5.0

Customer did not leave a comment.

Renzo C. 
Rating:
4.0

Customer did not leave a comment.

Alvin T. 
Rating:
2.0

Make sure everything is clean including the back of the truck inside was dirty and disgusting didn't wanna put my stuff inside left most of my stuff dusty

Quintera M. 
Rating:
3.0

The young gentleman who helped me check-in was aware that they were trying to overcharge me when dropping off the rental truck. He went out of his way to rectify the problem and I give him credit for doing so in such a calm demeanor. He definitely deserves recognition from the company on following their procedures and knowing how it works. Very impressed at this young man's work ethic.

MARK B. 
Rating:
2.0

Asked for the $14 insurance they charged $28 went from $69 to $170.to many hidden charges they never told us about...really disappointed

David B. 
Rating:
4.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

Every single time I do business with this location, my experience is always pleasant! The level of service I receive should be demonstrated at every location and the best part is I hardly ever have to wait. Thank you for always going above and beyond! :)

Racquel E. 
Rating:
3.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

best uhaul experience I have ever had

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

JESUS F. 
Rating:
5.0

Customer did not leave a comment.

Duc L. 
Rating:
5.0

Customer did not leave a comment.

Duc L. 
Rating:
5.0

What happened to the flat daily rate? Renting the truck for use in the same Zip code and Being charged for mileage was an unpleasant surprise!! Overall attendants customer service was excellent!!!

Graciela S. 
Rating:
1.0

It was a bad experience. It was difficult to find and there was only one employee on staff with limited command of the English language. She was new and had not been trained to receive a returned truck. This location shouldn't even be on the list. There was another location much closer to our final destination that was not even on the return location list. Very disappointing and time consuming.

threrese C. 
Rating:
5.0

I was kind enough to finish the job well.

DAE KYUNG N. 
Rating:
3.0

Was not given clear directions

Brian S. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Jerry C. 
Rating:
1.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
2.0

They were open on a holiday and available in a pinch

WALLACE D. 
Rating:
3.0

I hope I don't have to use your service again!!????????

juan O. 
Rating:
3.0

checked and clean vehicles and equipment after each use....found broken glass and plastics inside the truck.

Rolando L. 
Rating:
5.0

More size trucks please. We really didn't need one that big it was scary to drive. :P

HILLIARD B. 
Rating:
3.0

Customer did not leave a comment.

Edgar B. 
Rating:
3.0

Customer did not leave a comment.

GUSTAVO G. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
1.0

I was not provided a contract to sign. The employee said it was his first time processing a rental truck. The system wasn't working and he had to call the uhaul dispatcher/helpline. I asked how I would know how much gas to return the truck with and the employee said there wasn't anything except for the last renters receipt which displayed the fuel guage. He told me to take a picture with that receipt. Again, I didn't receive any contract to sign. Nara Express didn't know what it was doing.

Grant C. 
Rating:
3.0

The whole experience went well. The truck was very clean, and it ran very well, and was the perfect size for our needs!!

JAMIE J. 
Rating:
5.0

Customer did not leave a comment.

BENJAMINE M. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
2.0

Dealer never called to schedule and when I tried numerous times to call them they never answered phone. I had to leave work on my lunch and drive from Beaumont to Nederland to check on reservation in person.

LORI R. 
Rating:
5.0

Very helpful and took the time needed. Not rushed... even though he had other customers.

KATHY U. 
Rating:
3.0

Customer did not leave a comment.

LYN H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

ANITA G. 
Rating:
5.0

Quick and friendly people.

Edie C. 
Rating:
4.0

Customer did not leave a comment.

GERALD K. 
Rating:
4.0

Easy to work with, great store

Cristian A. 
Rating:
4.0

Customer did not leave a comment.

RAY L. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

Katrina E. 
No reviews have been submitted for this location.

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