I lived quite a ways from any large city, but Arco Idaho had a great selection of trailers and one truck which I took! I just wish the computer was running for the U-Haul app that day we had to do everything over the phone in the office
Rick S
Customer Reviews for Nathans Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a great place. I love working with them.
chad cNone
Gary Ethey still have not sent a confirmation email stating that we returned the equipment each time they use this " sorry our system is down (hunter)or sorry we had to change our password and it still won't let me in the system" (nathan on hos shirt)I personally stopped and ask and that what they told me. I.want to be sure they checked it in so the cc on file won't be charged again as of today still no email! thank you jody
James PVERYY COURTEOUS. I CHANGED MY MIND ABOUT THE RESERVATION NDWAS ACCOMODATED IN A VERY NICE MANNER.
john CFast unhook and checkout.
Rosanne SNathan was very helpful and checked in the transport when I arrived.
Kris WHave vehicles available locally. We jad to drive to Logan, Utah ( consult a map please), to rent a U-Haul to be used from Arco, Idaho!
GERALD HTook care of my return quickly and courteously.
Patrick KAlways great service!!!
Odd PBest people ever delt with
Ronnie LGreat place and people would recommend it to everyone
RONNIE LPersonel here give cheerful complete service.
chad cEverything was great.
joseph bEverything was great.
Ken DThere is no key dropbox available after hours, so we had to drop the truck off then the next morning drive 1 1/2 hrs back just to return the key. Overall uhaul is fantastic, however some of the locations arent as efficient.
Shannon SNathan is always more than happy to assist!!!
Odd PThe location had difficult parking for the 26' truck and auto transport. The left side ramp was stuck and would not slide out. Personnel weren't too helpful as they said no tools could be loaned out and it wasn't an emergency. After I informed her it was important because I lived 2 hours away, she contacted someone. It took awhile but after much prying, he got the ramp loose.
Mark BGood
JAMES GVery thorough check in done.
Marcus WThe 6x12 trailer handled beautifully up and down the mountains.
Jeff CGreat and helpful workers.
Devon SKeep up the good work. Great gas mileage too.
Christina MThis dealer is always helpful and cooperative when I rent equipment
chad cVery helpful, personable, and went out off his way for us. I will highly recommend
Jeff NYou always get such fast and friendly service in small-town’s! Thanks Nathan.
Lloyd DThis shop is great. They are always helpful and friendly!!!
chad cthis was not my drop off, uhaul app not working, spent way too much time trying to return a truck. Vendor app and my app on phone wouldnt work.
John WEvery thing was great, except the 55 mph speed restriction.
DAVID SThis is a great shop. They go far out of their way to make sure that everything is perfect and that one has a great experience with U-Haul!
chad cYou assholes charged me an additional 10.00 for me to convenience you!!! I wanted to take the damn truck back to Challis, but noooo.. you’re wanted it in ARCO!!! So you over charge me for mileage!!! I’ll never rent with you again! Then you charge me for fuel?!?! I filled it up to the EXACT spot it was given to me!!!! Piss on you!!!
Woodrina BAlways check gas guage before you leave lot.
Geri CGreat customer service and very efficient employees
Breane BVery frustrating. We called 3 times and had my father go down and talk to them about a trailer rental. Each time we got different answers on what it would cost and not one time did they mention mileage charge for a open trailer. So we left our trailer at home thinking for $29 and having extra sides it might be worth it. Only to get to Arco and find out the cost would be $79 after they repeatedly told us otherwise. I would have just brought my own trailer down if I had known. Very frustrating and won’t go to this place again or recommend it. Even after they told us the $79, my father went back down and they told him if we turned the trailer back in today in Salmon it would only be $59. When we turned the trailer back in today they said that was not the case. Again miss information and cost us way more then planned.
ERIC PNathan is ALWAYS a pleasure to work with, and we WILL DEFINITELY use his services again and again!!! Oded Paz
Oded PMake sure Nathan writes down correct mileage from odometer. He made a mistake on reading with my rental. Arco to Burley is not over 400 miles!
Margaret SThe service station was fine. Nathan and his staff are amazing people. It's U-Haul that is inflexible and changed the terms of the rental agreement AFTER signing. This made what was supposed to be a vacation into a race to drop off the U-Haul equipment and wash my hands of them forever. If I wanted to do business with a nameless, faceless machine, I'd work in government.
Caleb AOverall, I had a very good experience with this rental.
ROBERT PTime to secure a rental was very good.
michael yThey were very helpful and accommodating
matt dVery friendly and helpful great doing business with them thanks
SAM ONot enough miles between points. Charged for 25 extra miles by not using US 93.
JOHN BThese folks do a great job. They always find me the equipment that I need!
UNIVERSITY OExcellent service from the staff here and they represent the u-haul brand very, very well.
George MNothing. Wonderful experience!
Jenette TThe inside drivers door had something spilled on it. They should be looked over and maybe wiped down between renters.
NANCY SThe operator does a great job to make sure that one has everything they need!
university o