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STEPHEN F
Customer Reviews for Nava's Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was pretty beat up and a little rough to drive/steer. The inside was clean.
SHARI WI would recommend that if you’re going to have a person leave a trailer at a personal drop off, I might not be saying the term correctly, but when I read that, it sounded to me like I was gonna have to take the trailer hitch off myself. Being 81 years old with a bad back that was just not in the cards so I called The national U-Haul number and they were extremely helpful and actually contacting the location and finding out there was someone there to unhitched from the car.
RICHARD LExcellent place to rent UHaul vehicles.
DAVID PSomehow my entire drop off and pick up location was changed without any call or my consent to another location. This location was 45 minutes away from the other location I had previously had. Instead of being informational, the workers at the Grandpas Feed in Waldport were just straight up rude and unhelpful. Thankfully, we had a very nice gentleman on the uhaul hotline "Mason" (I wish i knew his employee number) help us get back on track and reschedule a better pick up time with the Depoe Bay location. Upon arrival of the depoe bay location, the gentleman there was once again rude but tried to up charge me from $128 and say my new total was $229. Honestly, this extended my trip for the weekend a total of 12 hours... I used to have excellent experiences with Uhaul, and would love to say I did yet again, but this experience has really made me never want to use Uhaul again.... I wish I could get any version of compensation for this, but I doubt that to be actually possible.. in gas alone I spent an extra $50 let alone countless, time sensitive reschedulings with my reason to need the trailer... Really horrible experience, but thankfully we had excellent people on the hotlines! I just know next time possible, dont use Uhaul :/
MATTHEW PGreat and friendly service.
ROBERT MGreat service
ROY BNo
LARRY PMy experience with Nava's market' U-Haul was outstanding. I rented an Auto Transport. I arrived at the rental location with both vehicles and was given great help and advice loading the towed vehicle. Nava's is a local business here in Depoe Bay Oregon, a small community, and they have an excellent reputation. The equipment itself wasn't brand new but it was fine. We were transporting a small short car- Mini Cooper Convertible- and we could have benefited from a way to transfer the weight more towards the rear of the trailer. Kerry Smith kgs99s@gmail.com 917-861-1733
KERRY GSuper efficient check out even though we had a lot of items. Easy drop off. Decent mileage rate. Great location for Depoe Bay / Lincoln City move. Highly recommended!
JAMES ATrouble returning to this location, wanted me to take somewhere else. Molly at customer service was very helpful and saved the day!
BRENT MI had a great experience renting from this location. Planning on renting from them again in the near future.
RENEE MPLEASE make sure that vehicles are clean and have fuel. I have a immune-suppressed system, and climbing into a filthy U-haul caused me great anxiety.
JENNY NVery friendly and helpful staff at this location!
JESSIE BVery friendly Equipment was well maintained Easy to get what was needed.
ANDREW RVery efficient and very helpful.
ANDREW RThis location rented a uhaul vehicle to a man that used my information (phone number and email address). I do not know the man who used my information. I called the uhaul location and they didn't seem worried as the payment information was not mine and cleared. They said the man is local to the area but that shouldn't matter.
EARL BHave rented here twice, both times went smoothly. Easy to pull in, there is a driveway behind the Shell station that lets you pull in and with your rit facing the driveway out. The equipment was ready and check-in and the return were quick.
David MIt was all good - I will be back for additional rentals
ROBERT MEverything was great
DENNIS GNava's Market location was amazing, our original place was the Nampa location and they failed to open on the day we were suppose to pick up truck, so Navas was able to get us a truck right away and they were very accomidating and friendly !!!
HEIDI GThe truck that we rented was not well maintained. It sounded like it was 5 years past its oil change. It drove like it was eight years past its oil change. The headlights flickered going down the road and it leaked inside the storage part of the truck.
TYERELL SAgain. Nava guy barely looked at me. I didn’t exist. Took trailer back. He got my name. Took trailer off. And that was it. He emailed me the receipt and walked off. Funniest thing is I always used to get gas there at DePoe. Never again! I didn’t get gas this time either because he was so aloof. And! I had to go 60 miles out of my way to drop off the trailer when I could have gone to Grandpas in Waldport. So…. Your schedulers don’t care either. At all. I called the Grandpas store and was told I’d be charged more if I didn’t return to DePoe. Nonsense. It was a lovely drive but after 1400 miles and moving I would have liked to avoid a drive today. Basically your people think I am guaranteed business and they treated me as such. Customer service is non existent and I did rent a trailer from you but I paid a great deal for it. You might want to lose the attitude or go straight to kiosk service because there is none on the ground in 3 different places. Your Farmington, NM and Rio Rancho NM locations were very helpful. So I know it can be done! But those are not being questioned here.
SUSAN SAttendant was Johnny on the spot when I pulled in. He even knew my name. Excellent location for its size.
Michael ZGreat customer service
TRAVIS BI’m very appreciative of the friendly staff at this location!
Ron HGreat service, very helpful & got me up & running with the trailer
CYNTHIA GThere's nothing that I would recommend for improvement. The guy that rented me the equipment was professional, assisting, and went above and beyond in helping me get my property moved to my new home. If I could give more than a five star review, I would.
ALEJANDRO QI have used this location several times. They are always friensly and professionals the equipment is always clean and paperwork accurate. I always feel safe working with this location, they are a above standard company in Depoe Bay!
SANDRA CEasy truck pickup
FRANK LJust what I needed when I needed it.
KIMBERLY SVery good service.
PATRICK BGreat service and good prices
DENNIS BJust waiting to the refund of my initial deposit when I picked up the truck. Customer service was absolutely excellent!
Shastine KClean, convenient, excellent experience!
sussan mIsmael Nava managed the transaction efficiently and helpfully. This is the most-user friendly UHaul point I have encountered.
Paul CSorry I didn't get his name . But he was very nice and helpful .shouldn't change anything.
mary fthank you
steve bThank you, great customer service!
KAYLEEN WNA
David JVery helpful and friendly would recommend to anyone
Erick QOwner was friendly and helpful, I highly recommend this location!
JULIA MThe only issue we had is…. We had to get into the truck through the passenger door because the key wouldn’t work in the drivers doo.
Gary AI have rented here many times, and always receive prompt service and honest dealings.
Sheryl PAuto transport trailer worked great. It towed smooth and easy to load and unload. Slide out ramps work great and the tie down straps that go over the tires held the car secure.
Roger WThe “check engine light” was on & the “tighten gas cap”. I tightened the gas cap & the light turned off.
Gary AGreat to have this UHaul site in our neighborhood! We need them regularly.
Paul CGreat group and Great service I will tell everyone to use this service . Thank you all for your hard work.
joseph cThe customer service person at this Shell station was the most rude, unprofessional, threatening, and intimidating person I've ever met! He's lazy and doesn't want to do his job or deal with what HE perceives is an "angry" customer. He sent me outside to a lockbox rather than provide customer service because he LITERALLY says, "I don't want to deal with you" and then threatened to call the cops on me because I asked him to his job! I hope the man gets fired because he hasn't a CLUE what customer service is supposed to be. HIGHLY unprofessional and lazy and looks to blame the customer for an excuse to not do his job.
Riley KThe app was a bit to figure out. I learned that there is no need to make a reservation days ahead of time and that actually it is it what you should do. With so many locations and equipment just wait until two days before you need one...
Lee WI liked them. :)
Ruth GDefinitely felt like a number, no personal experience involved. I was assigned to a new drop off site that made the end of my day more difficult and resulted in additional charges. The equipment was available as agreed and ready to go - that's the most positive part of the pick up.
Becky DThe guy who checked us in was SO rude. We were SHOCKED at his anger towards us. All we wanted to do was drop the truck and trailer (a trailer that Uhaul asked us to transport for them) and this guy was ridiculous. All in all, an extremely unfortunate BAD experience with Uhaul from start to finish. I was also charged for 2 extra days that Uhaul gave us for the trailer and for almost wrecking when the hitch was not attached properly. Not happy, AT ALL.
Cameron C