Drop off with quick and easy. Staff was very helpful in checking in my trailer.Lavona W.
Customer Reviews for Nava's Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Power went out on Hwy 101 so while we could've gotten truck with phone app, the gas tank was completely empty (only 1 mile til empty) so we couldn't take the truck. When power came back on (after almost 90 minutes) the attendant started helping everyone get gas instead of helping us even though we were there for so long. Whole experience took close to 2 hours just to get the truck.Terry D.
Customer did not leave a comment.david H.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.Catherine R.
Customer did not leave a comment.Mikaelah C.
I did pre check in so everything was ready and the whole experience was very pleasant. Polite, quick and helpful.Greg S.
Ishmael was great. Professional, and he delivered.seth O.
Nothing everything was just fine.mayhew D.
Customer did not leave a comment.PAUL LYNN H.
Customer did not leave a comment.George A.
Customer did not leave a comment.Jim S.
Everything was perfect. Thank you!Lee E.
Customer did not leave a comment.James M.
We returned the rental early ( on Thursday when is wasn't due until Saturday) and we were charged a $20 feeWilliam P.
operating manual would be niceJohn N.
Nothing to really about improvements. Ismael was such a HUGE help at the Depoe Bay office. He was really nice and provided awesome Customer Service! I told him that I was going to give him 10 stars, but forgot to cut them all and make them before I went !! LolMary k P.
This was clearly a side hustle from a gas station manager. When I called the number listed prior to our arrival to confirm the location someone not involved with the business answered the phone. When I did arrive the person who was to receive my rental was pumping gas. He was no impolite, but he was not friendly or appreciative.Zach N.
Customer did not leave a comment.IBilly W.
The regulation of after hours was not brought to my attention..I have never been charged before and now I wasCindy W.
This location was amazing in helping me, as I was told I could drop the Uhaul and car trailer in Lincoln City. The Uhaul deliver in Lincoln City â€œrefusedâ€ to accept the truck and trailer. This situation caused me a huge situation filled with stress. I should not have had to deal with this, and I went with the information on my contactâ€¦Jeanette C.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.Derek W.
Uhaul has proven to be an excellent choice for us every time a family member has needed to move in the past. We applaud your service. However, installing backup cameras to your fleet would help immeasurably to less skilled movers.JERRI L.
My truck was clean and in good condition.Michael M.
Customer did not leave a comment.STEPHEN J.
Customer did not leave a comment.KYLE H.
I rented a 8x12 to go to the area for $380 after taxes. II needed a small 4x8 trailer to return back to Colorado. This location charged me $522, that's a $140 upcharge for a smaller trailer in less than a 2 week period.. also the door seals failed during the trip causing all of my belongings to be covered in road grim and snow.PAUL S.
Very nice and helpful. They were very accommodatingBethA V.
Very helpful people.Daniel G.
The owners were efficient, friendly, and helpful.SUSAN C.
Customer did not leave a comment.BRENT PRESTON B.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.FLORENCE W.
Customer did not leave a comment.Octavian T.
Customer did not leave a comment.RENEE JONES V.
The owner was extremely helpful and very pleasant.Daniel G.
Customer did not leave a comment.THOMAS MILLER D.
Customer did not leave a comment.BRENDA MARIE M.
FYI. My driver thought the truck ran a bit â€œroughâ€ and suggested that it may need alignment or suspension maintenance.NATHAN C.
The design of the tow dolly is fantastic. The best and easiest I've ever used. Also one of the the best locations I've rented a U-Haul product from and I've rented a lot as U-Haul is my favorite. They had the dolly hooked to my truck and ready to go by the time my paperwork was done. Thank you!SHAWN PATRICK S.
Professional and attentiveRONALD GLENN M.
Customer did not leave a comment.Mark M.
NothingMAC JOSEPH M.
Customer did not leave a comment.RONALD WILLIAM N.
Quick and easy, attendant was nice and pleasant. Helped me unhitch as wellLamont W.
All was good. The agent helping us was friendly & cool under pressure. It was very busy, but it did not rattle him.Jeffrey E.
Ismael was awesome. He was super helpful! It was early as all get out and he was very efficient in getting us the rig we needed, super kind and professional. Will definitely recommend to family and friends in the future.Jazmyn M.
Good experience, very helpful.THOMAS B.
Customer did not leave a comment.William A.
Customer did not leave a comment.Harry R.
I was moving from Lincoln City to Otis, had to travel all the way to the next town to get a truck, so I had 20 miles before I ever loaded a box., then again, to return it.Kathryn R.
The gentleman that helped me went way above and beyond to help me when I was trying to return the equipment. Even though it was an inconvenience to him, he remained polite and professional toward me. Many thanks go to him for helping me after a long and frustrating day for me.Carolyn C.
Customer service was very prompt and professional.REBBECA P.
I wish the directions/location would have just said it was a Shell gas station, and to check-in inside at cashier. The â€œNava Marketâ€ is deceiving since it's really a Shell gas station.Julian Christina S.
6x12 trailer: surge brakes did not work. Overheated brakes on my truck. Uhaul by way of Daniel at repwest who I tried to file claim with said brakes OK. That is WRONG. If the emergency break-away is tripped, the brakes MUST lock. They did not, I could spin the wheels by hand. Also, when I explained my verification to the rental store, they said these trailers don't have brakes. Really?I've towed trailers for years, both electric and surge.peter S.
Customer did not leave a comment.Jody Lynn F.
Customer did not leave a comment.Tristan B.
Customer did not leave a comment.Mark C.
Did an overnight drop off. So I have nothing to say about service.THOMAS COLE R.
Muy Lincoln City condo does not allow (and can't accommodate) trailer parking. We arrived late; after unloading, I took the trailer to a U-Haul location 4 blocks from our condo we have used multiple times before. When we went inside the station, we learned that the U-Haul agent had not been there for three weeks. Depoe Bay location was listed on the website as a "referred" location. There was no indication all three U-Haul dealers in Lincoln City had shut down. I had to go early the next morning, retrieve the trailer from the Lincoln City location and drop it off in Depoe Bay. Personnel there were helpful; the problem is with the system. I am NOT a happy customer!Richard W.
My drop off location was different in the confirmation email than in the contract. Idk why that happened. I shouldn't have been charged extra bc of a glitch in your system.Francisco C.
Absolutely perfect experience. Thank you!Joseph A.
Customer did not leave a comment.David T.
See previous. Drop off was not good.Pamela B.
Friendly, courteous, Professional. Thank you!Kayleen W.
Customer did not leave a comment.EUGENE TOM S.
Customer did not leave a comment.Daniel M.
Great folks to work with, efficient and friendly.PHILIP ALAN M.
Excellent customer service.KAYLEEN LYNETTE W.
Customer Service saw me drive in and was out to greet me. Trailer was checked and recorded for turning in. Representative was courteous and unhooked the trailer .Drop off was quick and easy. Thank you!scott B.
They had everything laid out for me. It was quick and painless. The guys we're great. I'll rent there again when I move.MICHAEL T.
Sounded like this truck might have an exhaust leak.TERRY JAY D.
Rude, wrong rental upon pick up and attitude about correcting it. The truck was nice, clean and equipped as ordered but Uhaul in general a disappointment - sent us clear to Depot Bay for truck but same day, when checking myself found exactly what we asked for ten minutes away in Newport. On hold w 800 number for 1.5 hr when told a 20 min. wait. Trying to change it myself online and web site wouldn't let me in to order change. Very frustrated w the Uhaul process .teresa K.
Customer did not leave a comment.LORIN L.
My truck broke down after arriving in Newport Oregon, no repair shops were open and no parts dealer had a replacement radiator for me. I decided to try and rent a uhaul and car transport trailer. NOT one uhaul was open in Newport, Oregon. Depot bay Oregon had what i needed I just had to get there. I called and said I was trying to get a taxi or uber to drive me up to Depot bay. Ismael of Navas market came down and picked me up. I offered gas money and he refused it. Ishmael went out of his way to help me out and try and enjoy a little bit of my vacation. Thank you so much! If i am ever in need a of a uhaul while in newport or depot bay. I will be going to Nava's Market. Thanks again Ishmael!Christopher C.
NASA's as always, friendly and professional service. There are many choices in the area but why would I go elsewhere when I can rent from these amazing folks!CHRISTOPHER N.
Customer did not leave a comment.JOAQUIN BENNETT W.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Dan T.
Customer did not leave a comment.Andrew V.
The uhaul we rented needed a brake adjustment. Going up and down mountains with a fully loaded van was scary.Hillary T.
Operator came out to meet me. Checked me in with a mobile device right at my truck. He unhooked the trailer and I was on my way in about 5 minutes! Outstanding!THOMAS B.
The young man that checked me in was outstanding, very quick and extremely pleasant !DONALD H.
Customer did not leave a comment.TAMMY LYNN F.
Customer did not leave a comment.DAVID AARON M.
Keep up the good workDavid B.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Joseph H.
Staff explain well about the trailer such as hitch, turning and look mirrors trice before change lanes..Joy S.
Customer did not leave a comment.Charles B.
After getting the truck home I noticed a marker light was out and spilled beverages inside. When I got out on the road the steering was pulling to the rightJonathan C.
Customer did not leave a comment.Andrew R.
Amazing staff, quick and efficientBeth B M.
Make sure you have what you tell the customer is waiting for them dont change things and act like it's okROB ALLAN B.
I originally booked on-line. When I got to the pickup, no staff and just lock boxes for which I had no code. I called and after a long wait, Terry was very nice and helpful but we cancelled that reservation. Ismael at the Shell in Depoe Bay was wonderful as always. Fortunately, he had a 10' truck I could rent, I did to and returned it as happy as I could be. So the rating for the Shell is ***** but for U-Haul overall, not so good.Michael S.
Customer did not leave a comment.Sommer M.
!st truck given to us had no brake lights & 1 headlight. 2nd truck good. Still a pending charge on my bank acct for additional mileage which was paid in full. Whoever is in charge of maintenance is not doing their job. Please correct charges!JANET LYNN H.
Customer did not leave a comment.MARTIN S.