Customer Reviews for Nava's Market
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nava's Market
Rita H. on
The person working today was rude and was on the phone the entire time of our drop off. He never even spoke to us just pointed to where to drop off and that was it. Also, we had to drive over 50 extra miles to drop trailer off as our local dealer was full. I believe you owe us a credit.
Gregory D. on
The wood strips are great but the interiors could use some D-Ring tie downs.
Willard J. on
Before I was out of the truck, employee was waiting for me. Took under 5 minutes from pull in to checked out. Excellent.
Marshall Y. on
Slow process to checkout. The guy didn't seem to know what to do until the other came in and told him what to do.
Thomas V. on
the comment I had from above. the Albany location was very good. it was uhaul that called and told me about the drop off change.
Wesley G. on
Was met in lot upon arrival for drop off of a 26 ft truck. Amazing customer service!!!!
KIMBERLY F. on
It was an easy and seamless process. Best U-Haul experience yet.
Ronald M. on
Didn’t like that we had to go so far to return trucks. We choose uhaul because they were close & then they changed our drop off location & because we had two trucks we had to drive 45 min out of our way twice.
Dena E. on
Very good customer service
Rhonda G. on
Everything went very well. The rental in Depot could not have been better, and the return went just as well . Thank you UHaul for making a difficult chore easier!
FRANKLIN N. on
Keep up the great work.
William W. on
I called this location 25 minutes before the supposable closing time. They told me they were already closed and couldn’t help me. So I drove over to do a drop off and self check out and when I got there they were actually opened and came right out and took care of the delivery. The place Was fine once I got there but that over the phone service was horrible
brenda B. on
Great service and available on Sunday! Process was quick and easy. Very helpful employee!
GEORGE W. on
Staff very friendly and accommodating.
nicole W. on
we weren’t shown that there was a ramp for loading upon pick up, we didn’t need it, but that may be something that would help other customers.
Janet S. on
Telephone wait time too long
Mackenzie D. on
Clean the truck, there was dog food and garbage in the back. We had to clean it before we used it.
gianna M. on
We were never asked for how long we needed the truck (we needed one day to load and one to unload, so we were charged more, which we were not expecting. The people at the Depoe Bay location were very helpful and nice, otherwise.
David B. on
I recommend not gouging customers. I paid over $2,000 from Lincoln CA to Lincoln City Or. A reverse trip was only $540. I don't care what your reasoning about inventory. This was price gouging.
Jonathan R. on
The truck was dirty on the inside the uhaul agent did not inspect the vehicle with me he handed me a inspect sheet and told me to check the fuel and mileage
WILL S. on
I pre reserved a RT for pickup in South Beach, OR dealer for pickup on Thursday 04, at 16:45. Apparently the owner of the dealership had taken the trailer to Bend OR without regard to checking his computer for it already being reserved (86077321). From what associates mentioned he used it for personal purposes. This put me in a very challenging situation, because I had to move 3 large motorcycles that evening, taking about an hour to trip them individually each trip. Manager as he told me he was, wanted to get out of store, and made me feel like he was doing me a favor by sticking around when their closing hours were 5p.m., because he had plans. This individual also presented an odor of beer/alcohol. I told him he was the manger and that it was his responsibility, one because he is the one I reserved it from days before. This William was attempting to get me to rent a large rental truck, telling me that the ramp was able to hold 900 pounds. I did not feel comfortable running 2 of these bikes up the ramp, nor seeing any sufficient tie downs in the floor. He even asked me if a regular van would work? I asked him how do I get a large cruiser/muscle bike in one of those, not to mention a firearm safe? Another employee came over and helped resolve by contacting traffic in Corvallis/Eugene to find another RT. They told me I could drive up to Depoe Bay, which was 2 hours out of my way picking up and dropping off on Saturday, along with additional 44 miles driving. Two women there did a good job setting me up and one gave a credit of $50.00 which I ended up using, because I was having to keep the trailer Saturday, because we did not get everything moved Friday, because I would have had to get the trailer back by 5 p.m., in South Beach on Friday. They are closed at 2 p.m. on Saturday, so i took the RT up to Depoe Bay to be assured that the transaction was complete. Moving is already a challenge that many times is designed around being logistical. This was not a peaceful or confident experience on Thursday. The owner should be very conscious of his customers, when credibility is on a greater scale of such a large company as U-Haul. I do not believe I will ever return to do business with South Beach U-haul, nor express any reference to friends, family, and clients. Will S.
Tracy B. on
NA
Kory K. on
Quick and easy service. Friendly staff.
Ray T. on
Always a pleasure
Lucinda W. on
We rent from there all the time and everything is always very good.
Lucinda W. on
The people at Nava's are awesome and take good care of us all the time. :)
Kathy H. on
Great experience
Jamayca N. on
They were friendly and helpful!
Lee K. on
The u-haul computer was not working right and it took about 30 minutes longer to check out than it should. Ismal was on the phone trying to get someone at u-haul to help and I could hear the phone, and they left him on hold for all that time and just as they answered the phone the computer worked. You need a designated line for your dealers so they do not have to wait to get a problem solved while the customer is waiting. It is frustrating!!!
kristen A. on
They really didn’t seem to know what was going on, then confirmed e erything with me, showed me the truck and said bye. Got home and opened the back of the truck expecting ting to see the furniture moving pads I bought. Nothing. Called and they said I could return to get them. 15-20 miles..no. He told me to call my local U-Haul, they said no. I called him back and asked him to correct the mistake on the bill. Didn’t happen. I have tried to reach customer service main line 3 times since and hang up after 20 minutes on hold. Frustrating would be understated.
Gary M. on
Truck cab floor was dirty and it smelled of smoke.
john C. on
Ismael and his staff fueled and received my rental truck very promptly.
Carol H. on
Depoe Bay did well. Very nuce people. Drop off in Eugene was a mess. Main drop off refused truck, sent us diwn the road to deliver to a site with no signs. Turns out he only does trailers, not trucks for U Haul. He was gracious enough to accept the trailer and he will call main and tell them to come pick it up at his location.
John C. on
I would like to rent another U-Haul truck from this location to make a trip to my old home and return to my new home as a two way haul.
richard F. on
great store
Treena S. on
The agent didn’t show us anything about the truck or trailer. After leaving, we had to YouTube everything. The truck was uncomfortable, with lots of rattling and air noise. It was slow and didn’t accelerate well...
Bob H. on
Very friendly staff, we were in and out in 5 minutes or less.
Elizabeth V. on
Very helpful and friendly
David N. on
See previous comments It sucked big time !!!!’
danny A. on
Fast and easy Thank You
William V. on
Friendly staff. Smooth transaction.
JANE S. on
I pre-reserved a trailer and was not told that pickup location had been changed due to a problem with the trailer. I was directed across town by a booking representative. When I arrived at the second location, the young man informed me that he didn’t have my reservation and besides, he didn’t even have a working trailer. We called a booking representative who sent me to another town where I was able to finally, after several hours of confusion and driving, rent a trailer. I was told I would get a $50.00 credit for my troubles. That was on March 23rd. Today is April 4th and you have your trailer back, but I don’t have my credit. I have called several times and my current wait time is now 25 minutes. I want the $50.00 credit promised me. Thank you. Contract # 83265279. Jane Salmons