Customer Reviews for Nava's Market

David was extremely helpful

I will never rent from uhaul again...they made a stressful, long distance move even more stressful. Two days before my move, no truck was available despite booking 7 weeks in advance. Ended up with a small truck and not able to fit all my belongings. Excessive fuel charge, 69.00 for a half a tank of gas that I forgot to to fill as I was exhausted from the move and stress. Never. Again.

Location is handy. Drop off went quickly.

Very convenient for dropping the trailer

It was an outstanding.

This person could not have been better. It's unfortunate we hadn't been able to pick the truck up from someone like him -- he told us how many mpg the truck gets and how far we'd traveled, in other words exactly how much gas we should have put in.

They went above and beyond in helping us. I can't thank them enough.

This location is very convenient location and as a gas station & mini mart it is great to refuel the rental truck and grab some snacks to go. It is so easy to rent a U-haul truck from this locally owned business!

Nava's was great - easy to work with. The best on the Oregon Coast!!!!!!!

First our reserved trailer was not available so we had to drive to another location to get a trailer. There was no offer of a price adjustment and it cost us a ton more in gas to pick the trailer up at this other location. Then the gentleman we rented it from said we had to have it back by 11 AM the next day, he started calling us very early in the morning to bring it back immediately because he had re-rented it. we had the trailer back before 11 however the people that were waiting for it were very angry at us, but we did nothing wrong. The gentleman who rented us the U-Haul was extremely rude. We brought the trailer back at the time he told us, it's not our fault that he rented it out when we hadn't even brought it back yet. This was the worst experience and U-Haul has done nothing but be rude, not have our order right, made us drive another half an hour to pick up a trailer, and offered nothing for the mistake. We are locals in the area and thought we would do this more often when we have projects but we will never rent from U-Haul again.

The rep here told me I was mislead, and I could have reset the hookup myself without invalidating the insurance! So I've been lied too, made to pull a trailer that was improperly set up across the nation. I'm disappointed in my Uhaul experience!

It was a dirty little gas station, with a tiny parking lot that made getting a big uhaul truck out difficult. The check out counter for the truck was just the checkout counter for the mini mart inside the gas station.

You all really need to be clearer in your booking process. It is very unclear that the location you want to pick up your equipment may not actually have that equipment and you have to go to another location. You need to make this clearer other than "subject to availability" which really tells you nothing. Why don't you try "this equipment is unlikely to be available at your location" when you know that to be likely.

This is our favorite location. The owner and staff are 5 Star!

No. Truck had a lot of miles on it but was fine. Got the job done.

Fast and easy

Easy checkin and checkout. Friendly staff!

Nothing that i can see. Everyone was professional....

Navas market can't improve. They do everything perfectly. They're great on the phone and in person.

Everything was excellent. Thank you!

The person working today was rude and was on the phone the entire time of our drop off. He never even spoke to us just pointed to where to drop off and that was it. Also, we had to drive over 50 extra miles to drop trailer off as our local dealer was full. I believe you owe us a credit.

The wood strips are great but the interiors could use some D-Ring tie downs.

Before I was out of the truck, employee was waiting for me. Took under 5 minutes from pull in to checked out. Excellent.

Slow process to checkout. The guy didn't seem to know what to do until the other came in and told him what to do.

the comment I had from above. the Albany location was very good. it was uhaul that called and told me about the drop off change.

Was met in lot upon arrival for drop off of a 26 ft truck. Amazing customer service!!!!

It was an easy and seamless process. Best U-Haul experience yet.

Didn't like that we had to go so far to return trucks. We choose uhaul because they were close & then they changed our drop off location & because we had two trucks we had to drive 45 min out of our way twice.

Very good customer service

Everything went very well. The rental in Depot could not have been better, and the return went just as well . Thank you UHaul for making a difficult chore easier!

Keep up the great work.

I called this location 25 minutes before the supposable closing time. They told me they were already closed and couldn't help me. So I drove over to do a drop off and self check out and when I got there they were actually opened and came right out and took care of the delivery. The place Was fine once I got there but that over the phone service was horrible

Great service and available on Sunday! Process was quick and easy. Very helpful employee!

Staff very friendly and accommodating.

we weren't shown that there was a ramp for loading upon pick up, we didn't need it, but that may be something that would help other customers.

Telephone wait time too long

Clean the truck, there was dog food and garbage in the back. We had to clean it before we used it.

We were never asked for how long we needed the truck (we needed one day to load and one to unload, so we were charged more, which we were not expecting. The people at the Depoe Bay location were very helpful and nice, otherwise.

I recommend not gouging customers. I paid over $2,000 from Lincoln CA to Lincoln City Or. A reverse trip was only $540. I don't care what your reasoning about inventory. This was price gouging.

The truck was dirty on the inside the uhaul agent did not inspect the vehicle with me he handed me a inspect sheet and told me to check the fuel and mileage

I pre reserved a RT for pickup in South Beach, OR dealer for pickup on Thursday 04, at 16:45. Apparently the owner of the dealership had taken the trailer to Bend OR without regard to checking his computer for it already being reserved (86077321). From what associates mentioned he used it for personal purposes. This put me in a very challenging situation, because I had to move 3 large motorcycles that evening, taking about an hour to trip them individually each trip. Manager as he told me he was, wanted to get out of store, and made me feel like he was doing me a favor by sticking around when their closing hours were 5p.m., because he had plans. This individual also presented an odor of beer/alcohol. I told him he was the manger and that it was his responsibility, one because he is the one I reserved it from days before. This William was attempting to get me to rent a large rental truck, telling me that the ramp was able to hold 900 pounds. I did not feel comfortable running 2 of these bikes up the ramp, nor seeing any sufficient tie downs in the floor. He even asked me if a regular van would work? I asked him how do I get a large cruiser/muscle bike in one of those, not to mention a firearm safe? Another employee came over and helped resolve by contacting traffic in Corvallis/Eugene to find another RT. They told me I could drive up to Depoe Bay, which was 2 hours out of my way picking up and dropping off on Saturday, along with additional 44 miles driving. Two women there did a good job setting me up and one gave a credit of $50.00 which I ended up using, because I was having to keep the trailer Saturday, because we did not get everything moved Friday, because I would have had to get the trailer back by 5 p.m., in South Beach on Friday. They are closed at 2 p.m. on Saturday, so i took the RT up to Depoe Bay to be assured that the transaction was complete. Moving is already a challenge that many times is designed around being logistical. This was not a peaceful or confident experience on Thursday. The owner should be very conscious of his customers, when credibility is on a greater scale of such a large company as U-Haul. I do not believe I will ever return to do business with South Beach U-haul, nor express any reference to friends, family, and clients. Will S.

NA

Quick and easy service. Friendly staff.

Always a pleasure

We rent from there all the time and everything is always very good.

The people at Nava's are awesome and take good care of us all the time. :)