Customer Reviews for Nava's Market
(U-Haul Neighborhood Dealer)

310 reviews

20 Schoolhouse St   Depoe Bay, OR 97341

(541) 765-2171

Location Hours

  • Mon-Sun: 6:30 am - 7 pm

Services at this Location:

Contact Us

(541) 765-2171

20 Schoolhouse St
Depoe Bay, OR 97341

Services at this Location:

Location Hours

  • Mon-Sun: 6:30 am - 7 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We came here for trailer drop off. We didn't even get out of the car before one of the guys approached us, identified us and took the trailer off for us. He brought the receipt, we never had to do a thing! Fabulous.

Scott K. 
Rating:
5.0

Lower your rates

Taffy G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Nancy W. 
Rating:
5.0

Great service.

James U. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
1.0

Customer did not leave a comment.

Majesta B. 
Rating:
3.0

Customer did not leave a comment.

Steven Z. 
Rating:
3.0

Nice manager and good service. However the mirror wasn't working. I forgot to tell them that when I dropped it off. Made changing lines on highway dangerous. They had wrapped some duct tape around it but it wasn't working.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

I didn't go in to this location

tommy T. 
Rating:
5.0

Customer did not leave a comment.

enrique C. 
Rating:
5.0

Customer did not leave a comment.

JANEYRAE C. 
Rating:
5.0

I had the best experience with the U-haul.

Linda M. 
Rating:
5.0

I have been using uhaul alot lately as my life has taken on many changes. The customer service I receved at this location was fast and efficient as far as drop off. Thank you.

Lonnie M. 
Rating:
5.0

The drop off location was a little stressful. Being no where to park the 20 foot hauler. But everyone was very professional and easy to work with. Even in a moment of frustration, Saundrice the Representative on the phone was very patient with me. Moving can be stressful and your staff was great from start to finish!

kathryn K. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Luke R. 
Rating:
5.0

Great service. In and out quick.

kenny B. 
Rating:
5.0

Customer did not leave a comment.

Del S. 
Rating:
5.0

Seamless.

Lonnie M. 
Rating:
2.0

The uhaul location was in a gas station and there was little to no markings indicating where to go.

Tessa H. 
Rating:
2.0

The person was not friendly. Gave us a truck that sounded horrible had to turn around and get different one.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

rich M. 
Rating:
5.0

Customer did not leave a comment.

Gavin C. 
Rating:
4.0

Yes I recommend this to anyone.

ray B. 
Rating:
5.0

Customer did not leave a comment.

Jo F. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

Never again will I rent a U-Haul. The fuel was 1/4 at pick up. The drivers windshield wiper was broken and came off. I fueled it, bought a new wiper and dropped it off early. The return site just said leave it in back. No thank you or sorry for your trouble. The customer service was terrible

mike G. 
Rating:
5.0

The 20ft truck was nearly new, less than 50k miles so it was spotless, no dings, no dents, etc. However, something was definitely off with the front alignment, suspension or tie rod/steering assembly. It was difficult to drive and the issue was reported when returned to Eugene.

Denise G. 
Rating:
4.0

Drop off with quick and easy. Staff was very helpful in checking in my trailer.

Lavona W. 
Rating:
1.0

Power went out on Hwy 101 so while we could've gotten truck with phone app, the gas tank was completely empty (only 1 mile til empty) so we couldn't take the truck. When power came back on (after almost 90 minutes) the attendant started helping everyone get gas instead of helping us even though we were there for so long. Whole experience took close to 2 hours just to get the truck.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Mikaelah C. 
Rating:
5.0

I did pre check in so everything was ready and the whole experience was very pleasant. Polite, quick and helpful.

Greg S. 
Rating:
5.0

Ishmael was great. Professional, and he delivered.

seth O. 
Rating:
5.0

Nothing everything was just fine.

mayhew D. 
Rating:
5.0

Customer did not leave a comment.

PAUL LYNN H. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Everything was perfect. Thank you!

Lee E. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

We returned the rental early ( on Thursday when is wasn't due until Saturday) and we were charged a $20 fee

William P. 
Rating:
5.0

operating manual would be nice

John N. 
Rating:
5.0

Nothing to really about improvements. Ismael was such a HUGE help at the Depoe Bay office. He was really nice and provided awesome Customer Service! I told him that I was going to give him 10 stars, but forgot to cut them all and make them before I went !! Lol

Mary k P. 
Rating:
2.0

This was clearly a side hustle from a gas station manager. When I called the number listed prior to our arrival to confirm the location someone not involved with the business answered the phone. When I did arrive the person who was to receive my rental was pumping gas. He was no impolite, but he was not friendly or appreciative.

Zach N. 
Rating:
5.0

Customer did not leave a comment.

IBilly W. 
Rating:
2.0

The regulation of after hours was not brought to my attention..I have never been charged before and now I was

Cindy W. 
Rating:
5.0

This location was amazing in helping me, as I was told I could drop the Uhaul and car trailer in Lincoln City. The Uhaul deliver in Lincoln City “refused” to accept the truck and trailer. This situation caused me a huge situation filled with stress. I should not have had to deal with this, and I went with the information on my contact…

Jeanette C. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Uhaul has proven to be an excellent choice for us every time a family member has needed to move in the past. We applaud your service. However, installing backup cameras to your fleet would help immeasurably to less skilled movers.

JERRI L. 
Rating:
4.0

My truck was clean and in good condition.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
3.0

I rented a 8x12 to go to the area for $380 after taxes. II needed a small 4x8 trailer to return back to Colorado. This location charged me $522, that's a $140 upcharge for a smaller trailer in less than a 2 week period.. also the door seals failed during the trip causing all of my belongings to be covered in road grim and snow.

PAUL S. 
Rating:
5.0

Very nice and helpful. They were very accommodating

BethA V. 
Rating:
5.0

Very helpful people.

Daniel G. 
Rating:
5.0

The owners were efficient, friendly, and helpful.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

BRENT PRESTON B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE W. 
Rating:
5.0

Customer did not leave a comment.

Octavian T. 
Rating:
5.0

Customer did not leave a comment.

RENEE JONES V. 
Rating:
5.0

The owner was extremely helpful and very pleasant.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS MILLER D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA MARIE M. 
Rating:
5.0

FYI. My driver thought the truck ran a bit “rough” and suggested that it may need alignment or suspension maintenance.

NATHAN C. 
Rating:
5.0

The design of the tow dolly is fantastic. The best and easiest I've ever used. Also one of the the best locations I've rented a U-Haul product from and I've rented a lot as U-Haul is my favorite. They had the dolly hooked to my truck and ready to go by the time my paperwork was done. Thank you!

SHAWN PATRICK S. 
Rating:
5.0

Professional and attentive

RONALD GLENN M. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Nothing

MAC JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

RONALD WILLIAM N. 
Rating:
4.0

Quick and easy, attendant was nice and pleasant. Helped me unhitch as well

Lamont W. 
Rating:
5.0

All was good. The agent helping us was friendly & cool under pressure. It was very busy, but it did not rattle him.

Jeffrey E. 
Rating:
5.0

Ismael was awesome. He was super helpful! It was early as all get out and he was very efficient in getting us the rig we needed, super kind and professional. Will definitely recommend to family and friends in the future.

Jazmyn M. 
Rating:
5.0

Good experience, very helpful.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Harry R. 
Rating:
2.0

I was moving from Lincoln City to Otis, had to travel all the way to the next town to get a truck, so I had 20 miles before I ever loaded a box., then again, to return it.

Kathryn R. 
Rating:
4.0

The gentleman that helped me went way above and beyond to help me when I was trying to return the equipment. Even though it was an inconvenience to him, he remained polite and professional toward me. Many thanks go to him for helping me after a long and frustrating day for me.

Carolyn C. 
Rating:
5.0

Customer service was very prompt and professional.

REBBECA P. 
Rating:
5.0

I wish the directions/location would have just said it was a Shell gas station, and to check-in inside at cashier. The “Nava Market” is deceiving since it's really a Shell gas station.

Julian Christina S. 
Rating:
3.0

6x12 trailer: surge brakes did not work. Overheated brakes on my truck. Uhaul by way of Daniel at repwest who I tried to file claim with said brakes OK. That is WRONG. If the emergency break-away is tripped, the brakes MUST lock. They did not, I could spin the wheels by hand. Also, when I explained my verification to the rental store, they said these trailers don't have brakes. Really?I've towed trailers for years, both electric and surge.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Jody Lynn F. 
Rating:
5.0

Customer did not leave a comment.

Tristan B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Did an overnight drop off. So I have nothing to say about service.

THOMAS COLE R. 
Rating:
1.0

Muy Lincoln City condo does not allow (and can't accommodate) trailer parking. We arrived late; after unloading, I took the trailer to a U-Haul location 4 blocks from our condo we have used multiple times before. When we went inside the station, we learned that the U-Haul agent had not been there for three weeks. Depoe Bay location was listed on the website as a "referred" location. There was no indication all three U-Haul dealers in Lincoln City had shut down. I had to go early the next morning, retrieve the trailer from the Lincoln City location and drop it off in Depoe Bay. Personnel there were helpful; the problem is with the system. I am NOT a happy customer!

Richard W. 
Rating:
4.0

My drop off location was different in the confirmation email than in the contract. Idk why that happened. I shouldn't have been charged extra bc of a glitch in your system.

Francisco C. 
Rating:
5.0

Absolutely perfect experience. Thank you!

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

See previous. Drop off was not good.

Pamela B. 
Rating:
5.0

Friendly, courteous, Professional. Thank you!

Kayleen W. 
No reviews have been submitted for this location.

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