Outstanding Customer Service
William S.
Customer Reviews for Nava's Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back of the Uhaul was not swept out. Leaf and debris was all in the back, clearly not swept. The pickup location also did not have the newest contract on hand, and forced me to sign a different contract. Beware renting from this location.
Zackary C.I lived in Lincoln City. They said they would be open. They were not open Tuesdsy or Wednesday. I called the day before. Depoe Bay was awesome
Joe P.Gas amount was off, headlights were poor, Really loud vehicle, gas mileage was phenomenally poor and I own 6 1 ton vehicles worst I have ever seen!!
Andrew B.its good
Leonor U.The driver's license download did not work so I did have to spend the extra time getting my trailer. But the overall experience and the trailer itself was easy.
Roger D.This location was recommended to me after the man at the SOUTH BEACH location refused to process my paperwork for a van. I waited for two hours. When I went to the Depoe Bay, it was the complete opposite. What a wonderful owner. This will be my go-to location for U-Haul. He was professional and pleasant.
QM G.I was sent to this location, 10 miles out of the way, because the first location did not have the truck I reserved. When I arrived at this location it turned out that an employee had taken the truck I was promised off of the lot and could not be contacted. I ended up with a smaller truck which required multiple trips for the move.
timothy K.Not happy to see us with the trailer. Guess we weren't supposed to drop it off at this particular place although we have done so twice before. It was all eventually resolved but we were threatened with an extra charge, although that did not end up happening. A little kindness and patience needed perhaps?
Martin N.We came here for trailer drop off. We didn't even get out of the car before one of the guys approached us, identified us and took the trailer off for us. He brought the receipt, we never had to do a thing! Fabulous.
Scott K.Lower your rates
Taffy G.Great service.
James U.Nice manager and good service. However the mirror wasn't working. I forgot to tell them that when I dropped it off. Made changing lines on highway dangerous. They had wrapped some duct tape around it but it wasn't working.
Christopher A.I didn't go in to this location
tommy T.I had the best experience with the U-haul.
Linda M.I have been using uhaul alot lately as my life has taken on many changes. The customer service I receved at this location was fast and efficient as far as drop off. Thank you.
Lonnie M.The drop off location was a little stressful. Being no where to park the 20 foot hauler. But everyone was very professional and easy to work with. Even in a moment of frustration, Saundrice the Representative on the phone was very patient with me. Moving can be stressful and your staff was great from start to finish!
kathryn K.Great service. In and out quick.
kenny B.Seamless.
Lonnie M.The uhaul location was in a gas station and there was little to no markings indicating where to go.
Tessa H.The person was not friendly. Gave us a truck that sounded horrible had to turn around and get different one.
Kevin C.Yes I recommend this to anyone.
ray B.Never again will I rent a U-Haul. The fuel was 1/4 at pick up. The drivers windshield wiper was broken and came off. I fueled it, bought a new wiper and dropped it off early. The return site just said leave it in back. No thank you or sorry for your trouble. The customer service was terrible
mike G.The 20ft truck was nearly new, less than 50k miles so it was spotless, no dings, no dents, etc. However, something was definitely off with the front alignment, suspension or tie rod/steering assembly. It was difficult to drive and the issue was reported when returned to Eugene.
Denise G.Drop off with quick and easy. Staff was very helpful in checking in my trailer.
Lavona W.Power went out on Hwy 101 so while we could've gotten truck with phone app, the gas tank was completely empty (only 1 mile til empty) so we couldn't take the truck. When power came back on (after almost 90 minutes) the attendant started helping everyone get gas instead of helping us even though we were there for so long. Whole experience took close to 2 hours just to get the truck.
Terry D.I did pre check in so everything was ready and the whole experience was very pleasant. Polite, quick and helpful.
Greg S.Ishmael was great. Professional, and he delivered.
seth O.Nothing everything was just fine.
mayhew D.Everything was perfect. Thank you!
Lee E.We returned the rental early ( on Thursday when is wasn't due until Saturday) and we were charged a $20 fee
William P.operating manual would be nice
John N.Nothing to really about improvements. Ismael was such a HUGE help at the Depoe Bay office. He was really nice and provided awesome Customer Service! I told him that I was going to give him 10 stars, but forgot to cut them all and make them before I went !! Lol
Mary k P.This was clearly a side hustle from a gas station manager. When I called the number listed prior to our arrival to confirm the location someone not involved with the business answered the phone. When I did arrive the person who was to receive my rental was pumping gas. He was no impolite, but he was not friendly or appreciative.
Zach N.The regulation of after hours was not brought to my attention..I have never been charged before and now I was
Cindy W.This location was amazing in helping me, as I was told I could drop the Uhaul and car trailer in Lincoln City. The Uhaul deliver in Lincoln City “refused†to accept the truck and trailer. This situation caused me a huge situation filled with stress. I should not have had to deal with this, and I went with the information on my contact…
Jeanette C.Uhaul has proven to be an excellent choice for us every time a family member has needed to move in the past. We applaud your service. However, installing backup cameras to your fleet would help immeasurably to less skilled movers.
JERRI L.My truck was clean and in good condition.
Michael M.I rented a 8x12 to go to the area for $380 after taxes. II needed a small 4x8 trailer to return back to Colorado. This location charged me $522, that's a $140 upcharge for a smaller trailer in less than a 2 week period.. also the door seals failed during the trip causing all of my belongings to be covered in road grim and snow.
PAUL S.Very nice and helpful. They were very accommodating
BethA V.Very helpful people.
Daniel G.The owners were efficient, friendly, and helpful.
SUSAN C.The owner was extremely helpful and very pleasant.
Daniel G.FYI. My driver thought the truck ran a bit “rough†and suggested that it may need alignment or suspension maintenance.
NATHAN C.The design of the tow dolly is fantastic. The best and easiest I've ever used. Also one of the the best locations I've rented a U-Haul product from and I've rented a lot as U-Haul is my favorite. They had the dolly hooked to my truck and ready to go by the time my paperwork was done. Thank you!
SHAWN PATRICK S.Professional and attentive
RONALD GLENN M.Nothing
MAC JOSEPH M.Quick and easy, attendant was nice and pleasant. Helped me unhitch as well
Lamont W.