The employee who helped me return the truck was very helpful and made the process very easy.
JOHN H
Customer Reviews for NCL Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app is excellent
Brent LMud all over the trailer. Was told to go to a different location for a trailer but when got there it wasn’t thete. Had to go somewhere else . Took 4 hours to pick everything up due to all the back and forth. Unorganized and would not tecmmmend
Paul CBarney is great!
Louive BQuick and easy and the gentleman was very nice!
Charles BHaul ran me around to three different locations. When I finally got to Jones Valley I was a hour and a half behind schedule with movers at my home wasting time and money. At Jones Valley the attendant wad not on duty and the place was locked even though the office hours said it should be open. Had to call and leave a message and then wait about 30 minutes for someone to arrive. With all the delays I had to wait until the next day to make my trip.
Dale BPickup location was switched the day before my rental but otherwise it was a good experience!
Jeff LBarney was wonderfully helpful and efficient. My "go to" place for rental trucks.
Roberta DEasy Drop off.
WAYNE DAs a neighborhood location, it lacks packing supplies. I take the convenience of a full service store (spoiled by my local store in Manassas). In their defense it was a great location.
Lisa KThe guy was awesome, treated me well!
Spencer OOnline pick up, lock wouldn’t open, app wouldn’t load to return truck, horrible experience with online service overall.
Amy CI was force to use this location I didn’t want to use.
JOHN TNo one in office to provide keys, and website would not provide mobile pick up. Had to call 800 number to get help. Truck had low tire indicator from the start.
JEANNIE GTruck flashed a message about tire pressure that excluded the ability to read the odometer.
Paul CThe first location and original booking at 404 Hwy 72 Huntsville--the gas station attendant was clueless and could not pull up my reservation and also took photos on his phone of my drivers license which I hope he deleted. I had to go to 3 locations before getting the trailer.
jeremy pCould not imagine an easier rental process. Location is very convenient. Having the UHaul app takes the front-end wait and frustration of the equation.
Martin TThe lock to get the key was a little tricky.
Natascha DNo suggestions for improvement. Everything was as represented online, no unexpected charges were made to me, easy access to drop off the vehicle, and the venue was open during the hours represented.
Patricia WDrop off was super quick and easy!
Taylor RThe pick up and return of the trailer rented went very well. I dropped the trailer off after hours and the manager checked it back in the next morning as discussed. Will rent from them again when needed.
Richard CU-Haul changed my pickup to this location, at the same time: 0800. But this location doesn’t open until 0900. Then on top of that the guy was 17 minutes late. Plus the guy was telling me he didn’t have the car dolly when there was one on the lot. Furthermore this location didn’t have any hand trucks or enough furniture blankets even though I had reserved both.
ROSS LFirst I waited over 39 mins for the office to open, I arrived at 9 am when my reservation was for and the gentleman didn't arrive until after 9:30. After that delay then the doily I reserved wasn't available and then I tell the gentleman that I need him to put the doily that was available in the back of the truck and he said he had to get the other customers helped first and, I had my autistic grandson with me whom now after waiting so long is hitting me and himself including biting himself and twisting his ankle, the associate didn't help me with the doily another customer helped me with the doily. Also the associate never even took me to the truck to check it and make sure everything was ok. So now I get the bill and I can't believe I wasn't at least compensated for any of these issues.
Tina CAll went well In my experience ( four rentals over the years ) U-Haul trucks are well maintained and obviously built for the job!! Very satisfied with U-Haul
Earl WStraight forward and very personable. App made it quick to pick up by checking in.
David BOriginal drop off location was closed. I took to this location and he helped me change the drop off location and helped me move trailer into parking spot.
CHRISTOPHER CThe agent on duty was very nice and helpful. It was a busy day and there were difficulties with the U-Haul connectivity. Very nice and clean truck.
Jenni DAttendant was more interested in selling cars than helping me return the trailer that I was told to return to that location
RANDY TNothing to improve, necessarily. It’s just a location in a modular home, in the midst of a used car lot. Nothing bad. But it’s average, not above average
Anthony JVery friendly and knowledgable.
SCOTT PThe online check in process takes too long. Whether picking up or dropping off, took a lot longer than expected. If the system can be streamlined that would be great.
Chris SThis location saved our moving day! We reserved a uhaul through the location at Old Monrovia Rd. The truck we reserved was not available at our designated time, customer service was unhelpful, and they did not offer assistance or suggestions. The customer service rep told us "what do you expect, it's the first of the month and a Saturday. You're going to be waiting." I get that there are busy seasons, and a reservation may have some delay. But the customer service was severely lacking - at least pretend to care when we ask the best way to proceed, or if an estimated Timeline is available? After using the help line and contacting the Jones Rd. Location, we received the truck and assistance we needed. Why am I even using the reservation system if I can't assure the equipment is available? And if this is a common occurrence, why is the customer service lacking? A bummer experience for a $150 price tag.
Joseph SGreat job taking in the truck and trailer
Henry LIt would be nice to have a full tank of gas when picking up a truck.
Wendy FThe gentleman working was very nice and helpful! The whole process was quick and easy.
Paige CThe pick up process was more complicated than it needed to be. Instructions weren't clear on what photos were needed ahead of time, for instance, there was no note on how to take the picture of the driver's license until after an agent was reviewing the info.
darren WVery helpful and friendly. I would definitely use them again.
David BThe guys were super quick and helpful. Their office facilities are dingy. The truck was ready to go with the dolly on it but the gas tank wasn't full. The fuel level was indicated on the form I received beforehand but I still find it unacceptable for it to not be full driving off the lot. My real complaint is with the Uhaul website and the app. When I made a reservation it wouldn't load on my uHaul account (and never did), thus the app also. I wish I could get everything from an estimate, receipt, to the status of my vehicle on the app. If I call on the phone to make a reservation I would like it to show up on my uHaul account and app.
jon m