Update your truck inventory to the 21 century truck was a junker
THOMAS R
Customer Reviews for Needful Things 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store owner came out while I was in mid return. He asked for the keys when I wasn’t done with the return process. I politely told him I needed to follow the steps on the app. He was very unhappy and told me he had work to do. At that point I didn’t feel comfortable giving him keys until I had taken all pictures through the app. He either didn’t know the return process or was very impatient.
DANIEL EBoth door window seals leaked air a lot making the driving experience very noisy to the point you couldn’t even hear the stereo. Tough for a long haul full day drive. The driver sun visor would not stay up in place and was constantly falling down. Had to keep pushing it back up which was annoying. Otherwise truck was good.
PAUL KI arrived to pick up the U-Haul. The wife called the husband because I needed to use two payment methods and she was unsure how to do that. He asked how I was only going 50 miles when I lived 20 miles from the shop. I explained I put extra days he then said usually when people put low miles they are stealing my U-Haul. Accusing me of going to do such thing. When I returned the U-Haul I was accused of damage I did not cause. He was rude and unprofessional the entire time. When I returned the U-Haul 5 days early he came outside upset I was there. But I had signed up to return the U-Haul early earlier in the day. He asked if I got my pictures after accusing me of scratches on the front or the truck. Then squirted off and didn’t say anything else. But did inquire to make sure I got coverage. The first day and during return.
Alison TNothing it was great no complaints.
KELLY AGreat People. Great service
JON Ru haul we all haul in a u haul excellent customer service clean
JANET BI reserved a 20’ u-haul @ 6 weeks before my rental. I went to original u-haul that I made the reservation 3 days before my rental date and was told everything was as scheduled. Two days before my rental, I received a call from u-haul to inform me there were no 20’ one-way rentals available. The local store never told me the three they had in stock were local only. The u-haul representative said there were no 20’ one-way u-hauls in the area available, two days before my departure date. She offered me a 26’ for the 20’ price but would have to go to another location to pick it up. She also gave me a $ 50. inconvenience credit. Martin at Needful things was great. The 26’ truck was clean and ready when I arrived. The trip was uneventful as was the turn-in. It is unsatisfactory to reserve a vehicle and two days before the move to be notified it is not available. The communication from the local u-haul and u-haul scheduling is unsatisfactory. Martin at Needful things saved my trip.
RICHARD SSuper friendly, very kind, helped us with no problems at all. I will always rent from this location over any other location I have rented from before. Very easy to work with, will recommend to anyone I know looking to rent.
GERMAN Mloved that it was a mom and pop shop, no waiting and charming place.
ADAM DThe gentleman was wonderful. He assisted us throughout the process.
mark eWe has a really nice experience there. The store was fun to visit as well. Thank you. Sincerely, Corey W Schroeder
kory sThe Needful Things location in Durham, Ca. has always gone above and beyond with their service. Martin and his wife are excellent to deal with! Martin verified dimensions on trailers and recommended the size trailer that I should use for what I was hauling. Fantastic people!
john bMartin and Michelle were professional, friendly and accommodating. They even opened 90 minutes early so we could get an early start.
Mackenzie MI had an excellent experience at this location. it went amazingly quick and the staff was friendly.
Cameron BFriendly and made it an easy process. Cute little town.
Tom BThings were great!
Brian JGreeted with the upmost professionalism and was a pleasure to deal with. That’s why I keep returning.
Clint WI will definitely be back for future rentals. Nice people, were very helpful.
Karin LThe staff were very friendly and it was a great experience overall!
Paul BThis location staff was amazing, I felt well taken care of and staff was very professional and knowledgeable and helpful. I would recommend your services to all my friends and family and colleagues due to the amazing customer service and experience.
Tracy HUpon arrival I was greeted with friendly smiling and very helpful staff : ). The man that helped me, answered all the questions I had (was alot due to first time renting a u-haul ) without making me feel like I was bothering him and made sure I understood. This was a quick and easy process. So if your looking for a quick and easy process with no hassle good people, equipment and/or truck, I would highly recommend this place. ( Needful things 2 on Midway in Durham CA)
Kimberly MAll was perfect thank you
anthony gGreat People Very very nice and helpful
HARMON ELocation i picked truck up in durham, ca was very helpfull. Owner very personable and good representative for u-haul.
Bryan MI may have missed it but it would be nice if you could complete more of the pickup process before showing up to get the truck. Took a while and didn’t have great phone service. Thank you.
ANDREW DService was great
Joseph PNothing, owner was great and made sure everything was correct before leaving.
Jose LPretty much on point.
jose aThe person that helped us was extremely nice and helpful. I would recommend them to anyone that is wanting to rent a UHaul. Great Job
Jodi OVery nice business owners were very friendly and helpful
Garrick MGreat customer service. Thanks
debbie dThe guy at Durham was a jerk! He should not of hung up on us and complained he had to go to paradise to Pick up the truck and then Hung up on us
GARY MTop notch service. 10/10 will go here from now on
david cGreat and helpful
Christian VOffice is hard to locate, well past the return lot.
Jackie GHelped us after hours as well!
Jessica WService was excellent.
Denise BGreat customer service got me in an on the road quickly
Colby FGreat service, opened early for us to pick up before store opened.
Michele WGreat customer service. Always super easy to rent a trailer.
Brian ONothing that I know of.
David KFast and efficient. Thank you
connie mEasy access. Very pleasant people
Nancy FNothing great people to work with
Sam WMartin was great to work with and went out of his way to get me the trailer I needed. Great communication as well.
Scott KMartin and his crew were great! Thanks!
Doug SClearer sign to direct U-Haul customers
Bethany CThe location we rented from was great but our experience with uhaul corporate has been extremely unpleasant. We are requesting a call back immediately to resolve our issues. Please contact us promptly at 619-279-1881 to resolve the issues as we have made numerous attempts to contact you and we have been hung up on after waiting on hold for over 6 hours and have sent several emails and were rudely disconnected from your online chat service. We sat on the side of the road for 4 hours waiting for uhaul roadside service with no help and had to pay out of pocket for a tire replacement. This needs to be resolved.
caleb bThe assistant was very professional and helpful. Verified all connections and signals correctly which is a big relief
Michael MThey had a rough time with the check in system. I ended up receiving an email copy of my contract every hour until about 11 pm that evening after I picked up the equipment.
Frances PMartin was very helpful !!would definitely recommend to friends and family !!
Leif B