People were very nice.
SCOTT M
Customer Reviews for Neighborhood Convenience LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sales associate kind and efficient. So close to my home. Very convenient. Would definitely use this location again.
Mary MThe dropoff went very well and the staff person even parked the truck for me.
GARY SThe whole experience sucked. Never again. Going back to Home Depot truck rentals.
Julie jI reserved a uhaul truck with an auto transport that was quoted $300 for the auto transport. the day before pick up my reservation got cancelled, not by me. when uncancelling a lady told me she had no auto transport but in a town the opposite direction i would be driving. so the day of my uhaul pick up i planned to find another uhaul that may have an available auto transport. found one in golden colorado. I asked the lady to make sure it would be the same charge of $300 and she said yes. but when i went to the golden location they quoted me at $1200. I couldnt believe that. thankfully they discounted the rate down to $800. but im highly dissappointed and dissatifised with whoever quoted that autotransport for $300. I feel uhaul should reimburse me for $500 for the inconvience of my entire move.
CENDY JMaybe if the gas tank were topped off. Other than that, truck was clean and ready, staff was friendly and helpful. I'll rent from here again.
Erik KThe employee that helped me with the rental was outstanding. I will be back!
Mark MNot impressed! Thankfully picked up all of my other rentals at a much better establishment
TRAVIS HDon't use uhaul
JOHN PGood truck, staff in Colorado was quick and efficient.
Chuck HNo improvements very nice drop off Location.
DANIEL HTruck engine runs very rough strained to shift gears. When I call the store location no phone number works either with UHaul app or what’s on internet. Double charged for the rental. Very frustrating and upsetting.
CHRISTINA FEverything was amazing. They are super helpful.
Karrie Hmove from an active gas station/convenience store.
Lawrence MReserved dolly unavailable. Denied requested adjustment in rental fee due to missing reserved dolly. Driver’s door difficult to fully close. Not swept out. AC fan will not run at highest setting. Charged for 40 mile estimated use rather than 15 miles actual use.
Robert HAc did not work. Very hot day.
David OVehicle was only half full of fuel. This added another task to my trip prior to even starting.
Robert GEasy process.
Glenn VNothing to add
EUGENE MTruck was dirty, had a few blankets in the back and an appliance dolly which I didn’t order. There was a car hauler attached which I didn’t order and I had to disconnect because the person there said they didn’t know how. He also had no knowledge about the truck! Using a convenience store as a U-Haul drop off and pickup location is STUPID! I would not use U-Haul again because of this or recommend. The U-Haul locations I have used before are far better experience!
GERALD OI declined the safe move insurance, but was charged it anyway. I'm sure this was an oversight, but would like this charge removed. Thank you
Kyle HI will never use U-Haul again. We were rescheduled twice. Had to drive 40 extra miles to get a truck smaller than the one we ordered. We were compensated with miles and charged more for the truck than we originally put it in for. Worst service I have had in my life.
Christopher HThe team was very helpful and accommodating to us when we needed a truck for a few hours without having a reservation.
MARCY MLocation owner was nice to work with, a good experience
Maximilian RQuick and easy!!!
Ian MThis process was horrible! Next time I will rent a vehicle from Home Depot. There wasn’t a furniture dolly even though it was advertised as being available. I needed it which is why I requested it but it wasn’t available after going through the long process just to pick up the vehicle. The entire process should’ve been done when I reserved the vehicle online rather than taking an hour to get through when I went to pick it up. It was a waste of a Saturday afternoon and I will never recommend UHaul!
Mathew V