Friendly and helpful staff. Tried to make the experience positive. Easy location to find.
Kenneth N
Customer Reviews for Neighborhood Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I booked a 20 inch . I have a screen shot to show you as a proof. But on the day of pick up I was told that 20 inch truck was not available. So I have to book 2 small trucks and spent the twice the amount of money
Sairam NThe utility I booked for was not provided when pick up even I did reserve few days in advance. And they charge me this UD when checked out.
Hoang NI was pleased with this locations effort to make the process efficient and pleasant. Way to go A.
Michael LThe convience store was dirty but the customer service was excellent.
Marney YOnly thing I recommend to have U-Haul drop box so customers can drop it off during late nights
Reddy CFail to please the customer. Fail to serve customer needs. Fail to give credit. Tom is a liar.
Ramonito SI booked my pick up time and location was 40 minutes late opening the store. The truck was covered in snow and all the store clerk did was turn on the wipers. I had brought a snow brush so I cleaned the truck off. There was a cardboard box left in the truck from previous user. Not clean inside. I will not rent from this location again.
Monica Pcharged too high for the quality of the truck. steering wheel is not aligned. tires were not too thick
Tristan BThe truck was dirty and there was an AC in the back taking up some space There was no fuel and the light was on and I had to drive the car to a gas station to fill it up, meaning I had to also pay for that distance At the end I was charged for 49 mile which considering the locations I drove, 30 miles would be the highest possible distance I drove (generously). So I was overcharged by at least $30 Terrible experience
Mohammad KPlease check the fuel level during pick up before charging the customer
Abinesh MI was 3 minutes late and I got charged an extra $20 for an extra session and got charged extra insurance when I only requested for 1 collision damage insurance. I was sent to customer service by the manager at the store and they said customer service can waive the charge. I spoke to customer service and they said that they could not waive the charge that it has to be the manager at the store that they are the ones that can waive the charge. It became a back and forth thing with no one willing to waive the charge but claiming the other person can. So, I do not know who is even saying the truth or being honest and did not like being pushed around. Also the truck had a lot of cigarette ash in it. It was not even cleaned before giving to me and the ash began to affect my breathing the longer I drove in it.
Joshua IThe vehicle was in great condition, however, the process of picking it up was a nightmare. The store keeper had no idea what he was doing, it took an hour before I was able to drive away the truck. My order also included 2 dollies, however, the store keeper said they didn't have any. I was moving from a 1 bedroom apartment but it took me almost the whole day since I have to carry everything one by one without the dollies. It was a regrettable experience. When I returned the truck, I waited almost 30 mins since the same guy had no idea what to do. He only told me that he doesn't need anything from because I finally snapped. Uhaul was supposed to help me with the move but it became the most stressful part. Also, since I didn't get any dolly, I asked for my $5 back which the store keeper gave immediately since he knew that I was already pissed off. I think that's the only thing that he did right.
Patrick D