Customer Reviews for Neil Coggins Enterprises LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

No one at facility. No signage for UHaul. Outdoor box was concerning bc someone can stick there hand in drop hole.

Rating:

1.0

I had ordered moving supplies and then requested a refund and have not got any kind of confirmation of getting a refund. This experience was so terrible that I will never use U-Haul again unless I absolutely have to because nothing else is available.

Rating:

2.0

I paid for moving blankets and did not receive them. I also wasn’t able to get a padlock since it is self service

Rating:

1.0

Have someone on site to deal with problems..it took about 2 hours to check in because of internet problems.

Rating:

3.0

What is the purpose to have confirmed reservations if the vehicle is not available when you arrive. Not pleased at all

Rating:

3.0

Drop off was convenient and easy.

Rating:

4.0

Have the items available or at least take it off my invoice

Rating:

5.0

I truly,and honestly didn't have a good experience at the Uhaul Location in Hammond where I was picking up the truck! Way too many hoops to jump through to rent a truck!

Rating:

1.0

No one available to check unit in when trying to return unit. Was told not to worry, people drop things off all the time

Rating:

3.0

Uhaul rentals is just something they do on the side. The trailer lights weren’t working so I fixed them myself and the fenders were cracked and bouncing around which I also managed to fix. Worst of all the tire was coming apart and we had to wait several hours in Arizona to have it replaced.

Rating:

1.0

Trash everywhere. Didn’t feel safe.

Rating:

4.0

Furniture dolly was reserved but not available upon arrival. It would be nice if we had known this ahead of time as we spent more time and money with our labor to load furniture

Rating:

2.0

The Neil Coggins location was best for me being the closest drop off place from my final destination. It was closed for the weekend, so no personel were around to assure me the drop off was appropriately registered. I went online and figured out how to download and use the U-haul app. to drop off our rented trailer there. The site, however didn't have any clear, large signage that it was a U-haul business except for the address given me online and a couple U-haul trailers in the yard next to the building with the given address. At the very least, better signage would be reassuring!

Rating:

4.0

Dominic was extremely nice and helpful but the guy over him was not friendly at all towards me. He almost made it seem as if he did not want me there. Thank God for Domimic trying his best to explain stuff to me , he made the process easy and made me comfortable.

Rating:

3.0

Where I parked the truck on the right side of the office was covered with litter! Maybe not part of Neil Coggins!??

Rating:

3.0

Have the equipment ready for pickup at the scheduled time.

Rating:

5.0

Great location helpful friendly guy.

Rating:

3.0

They were not prepared for our arrival. They had to find our rental supplies and put them in the truck. This location does not have any moving supplies to purchase. They were very friendly and answered our questions. Later we did discover the dash lights went on and off while driving in the dark. I assume there was a short in the wiring or a fuse problem, otherwise no problems experienced with the truck.

Rating:

5.0

Location and service was great. Staff is very professional. However the truck I rented had an issue with the transmission which mad it shift very hard into gear, jerking very hard when it went into gear. I told the rental company about this issue.

Rating:

4.0

Check operation e.g., rear overhead trailer door failed after initial load.

Rating:

3.0

We were called the evening before our pick up from Laplace LA that they have no trucks and we had to drive 30 min away to this location to pick one up.

Rating:

5.0

Thanks Dilan from Luling location.. very helpful.

Rating:

5.0

Need more larger trucks my son had to go to neworleans to rent a truck also

Rating:

1.0

I would not recommend UHAUL as a whole. I reserved the Uhaul to be picked up at 7am and was unable to get the truck till 9:30am. The process was ridiculous. I hated the experience. If there is a next time I will pay movers to do it for me. I'd rather pay extra then to go through the Uhaul experience again!!!! Thumbs down ALL the way. The only thing pleasant was the Hispanic man that stepped in for the owner who was not there.

Rating:

4.0

My experience was great!

Rating:

5.0

Convenient and close to my home.

Rating:

1.0

None of the items I rented were in the back of my truck that I paid for. I rented my truck well ahead of time and paid for these items that I desperately needed to help my move but weren't there. Also the app was not very user friendly took me a total of 45 minutes from the time I pulled up until the time I drove off with the truck. The app often didn't work or forced me to start all over. Then took a total of 15 minutes to verify me.

Rating:

5.0

Thank you. Good doing business with you.

Rating:

5.0

The staff was very helpful in getting the Uhaul truck checked out. Thank you

Rating:

1.0

I was just charged me for fee then I returned the truck and nobody was there to earn the money very upset

Rating:

3.0

Excellent benefit for mobile pickup. Equipment was maintained however the interior compartment needed some work. Although no trash or debris was present, the interior was dirty. Had to personally wipe the seats and dashboard to be comfortable with my 880 mile trip.

Rating:

5.0

The process was easy and efficient. Dillion was very helpful throughout the entire rental process.

Rating:

1.0

I rented a tow dolly. Used it and returned it 4 hours later. Let the attendant know I returned it and today, uhaul charged my credit card for 2 more days! The attendant never checked it back in! Now it's going to take 2 to 3 business days to get my damn money back!

Rating:

3.0

Only problem I had was the owner forgot to return my DL to me it was two days later when I discoved it. I think he could have called and let me know. I had to call him when I discovered the issue luckily my brother was able to retrieve it for me.

Rating:

5.0

Great job turning in equipment

Rating:

5.0

The tail light bulb was out on the trailer right side

Rating:

5.0

extremely helpful and a major help, even though i haul heavy trailers all the time.

Rating:

4.0

The staff was outstanding. The young man who waited on us was very willing to help us in any way. Truck was dirty in and out with lots of dings, dents and scratches. Transmission shifts really hard and down shifts so hard it feels like someone hitting you from behind. Brakes grab. Other than that I got the job done with the equipment.

Rating:

5.0

The gentleman there was very friendly and helpful, and covered all the how-to's on the trailer. Highly recommend this location.

Rating:

4.0

All very good

Rating:

5.0

Office area is a dated and very old and dingy.

Rating:

3.0

Needs more parking. We had a 26 ft and trailer and we were just able to pull off the road

Rating:

3.0

The 3 dozen blankets I had ordered were not in the back of the truck, which made me have to go to another location to get them. I did not need that when trying to move. I had movers waiting on me.

Rating:

2.0

They forgot to leave us the dolly we ordered which made our move a lot harder. Then I was scared to take the truck scared I would be charged for the missing dolly. Had to be on hold 45 minutes sitting in this dusty parking lot before 1800uhaul ever picked up.

Rating:

5.0

All was ok!!! Thanks

Rating:

3.0

Clean the truck.

Rating:

5.0

I experienced no issues during my rental process. The pickup location worked with me to accommodate my special needs. I would recommend this location to my friends.