Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)

1,093 reviews

11208 E Lewis St   Wichita, KS 67207
(1 block North of Kellogg on Greenwich Rd)

(316) 685-0851

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(316) 685-0851

11208 E Lewis St
Wichita, KS 67207
(1 block North of Kellogg on Greenwich Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Wind shield was very dirty

PRADYUT R 
Rating:
5.0

Live it as is, ty

Luis M 
Rating:
5.0

Great folks and friendly puppy!

JOSEPH L 
Rating:
5.0

Friendly service.

DUSTIN C 
Rating:
5.0

Customer did not leave a comment.

david u 
Rating:
5.0

My neighborhood hardware store. Super friendly and accomodating! I love it when I get to pick it up there as I rent one twice a year for a bicycle ride support for supplies. It is a fundraiser for two local rails to trails!

Ruth R 
Rating:
5.0

Customer did not leave a comment.

JAMES A 
Rating:
4.0

Customer did not leave a comment.

michael s 
Rating:
5.0

This location is fantastic. They have great service, good trucks, and are always able to help.

THOMAS G 
Rating:
3.0

Customer did not leave a comment.

JORDON D 
Rating:
5.0

Very attentive, great service and friendly.

Ron P 
Rating:
5.0

Customer did not leave a comment.

RODRIGO C 
Rating:
5.0

Excellent service!

Charles H 
Rating:
5.0

Customer did not leave a comment.

james g 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P 
Rating:
3.0

The location is hard to park at.

Sheila H 
Rating:
5.0

Great service/ Trailer

KELVIN G 
Rating:
5.0

Customer did not leave a comment.

WENDY D 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Nothing! These guys are really nice and friendly. And they went out of the way to come and help me. When I left and felt there was something wrong with the truck I had. They brought me a new truck within 15 minutes. I highly recommend this establishment! The only place I go now, I've used them 3xs within a year and a half.

Latasha H 
Rating:
4.0

Customer did not leave a comment.

LYLE D 
Rating:
4.0

Customer did not leave a comment.

Gregory H 
Rating:
5.0

Cruise control quit working about half way through my 150 mile move. Very inconvenient.

MARK K 
Rating:
2.0

Customer did not leave a comment.

timon a 
Rating:
5.0

Customer did not leave a comment.

Ralph G 
Rating:
5.0

Customer did not leave a comment.

Kelly L 
Rating:
5.0

Customer did not leave a comment.

DONALD A 
Rating:
5.0

The windshield had many large cracks covering the whole windshield. Other than that the truck was very clean and well maintained

Rich T 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL J 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Z 
Rating:
5.0

Customer did not leave a comment.

Brenda F 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

blake l 
Rating:
5.0

Customer did not leave a comment.

SHANAYE S 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Great place and great employees!

JENNIFER G 
Rating:
5.0

Customer did not leave a comment.

Kayla Y 
Rating:
5.0

Customer did not leave a comment.

derek w 
Rating:
5.0

I used the app to book the rental and check in. Very quick and easy. Neitzel Hardware was easy to find. They were quick and super nice. Got me hooked up and back on the road in leas than 10 minutes. Fantastic service. Will absolutely use them again.

Christine S 
Rating:
5.0

it was a very good experience, easy in and easy!

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

Lynn N 
Rating:
5.0

Easy, convenient location near my house. The staff is great!

Tonya O 
Rating:
2.0

Place only had one two trailers both in bad shape. Only one staff had to wait 20 mins for someone to help me. Tire was old on trailer it blew while I was driving. Not happy

Dinh N 
Rating:
5.0

Customer did not leave a comment.

Denise H 
Rating:
5.0

I was charged twice

Kinsey L 
Rating:
4.0

Customer did not leave a comment.

Alexandria T 
Rating:
5.0

I use this location for all my moving needs.

JASON L 
Rating:
3.0

The truck was not at the location I had reserved. I had to drive to another location. The price online was not the price I paid. I should have been offered a discount for having to go to a further location since I had to pay per mile.

JESSICA M 
Rating:
4.0

Everything went well The process was fairly fast and fair

LAVETA B 
Rating:
5.0

Customer did not leave a comment.

Lance W 
Rating:
4.0

No problem with rental with location. I guess it’s a little annoying to be charged for 2 days of rental and the ac does not work in truck. I guess I don’t get credit for extra gas either but uhaul has no problem adding on extra fees whenever.

Robert A 
Rating:
5.0

Air conditioning went out. Would expect a discount for that.

David W 
Rating:
4.0

The gentleman was very efficient, friendly, and quickly got me going on my way. I would recommend this location due to the person who worked there!! However, the building had a very strong odor--perhaps gas--and I thought an explosion might be eminent--no kidding. I had quite an experience with U-Haul. The truck was great, and so were all the people--very kind and helpful.

RANDALL H 
Rating:
4.0

I couldnt put it in report the cargo light wouldnt turn off i took a video explaining it gr8 place i recommend to a friend

WILLIAM P 
Rating:
5.0

I really like this Uhaul location. The employees are friendly and accommodating to my needs. I am currently experiencing debilitating pain, but the staff worked with me during my move by allowing me to extend the lease until I was done. Great guys.

Adrian C 
Rating:
5.0

Trailer pickup and close out in Manhattan went well. Trailer had brand new tires..

Marc W 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

Barry B 
Rating:
5.0

Customer did not leave a comment.

Ashley H 
Rating:
5.0

Customer did not leave a comment.

Angela T 
Rating:
5.0

Great accommodation, competitive pricing and comprehensive service. Thank you!

William J  |  Overall Experience 
Rating:
5.0

.

Phillip N 
Rating:
5.0

Customer did not leave a comment.

Terry Y 
Rating:
5.0

Customer did not leave a comment.

Chuck L 
Rating:
5.0

The staff at the hardware store were great and very customer service oriented. Have rented at this location before. Always great!

Lora A 
Rating:
5.0

Customer did not leave a comment.

Rod S 
Rating:
3.0

Parking lot way too small .

Gerald H 
Rating:
5.0

Great customer service! Everything was good to go when I came in to pick up the truck!

Michael A 
Rating:
5.0

Customer did not leave a comment.

Walter B 
Rating:
5.0

Customer did not leave a comment.

steve e 
Rating:
5.0

We were able to get the truck earlier and I appreciate the fast and easy pick up and drop off.

Bob F 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
2.0

The location I was scheduled to pick up the equipment didn't have the equipment, and redirected me to another location on the other side of the city.

Dwayne H 
Rating:
4.0

Stop the bait and switch with customers. Your tactics ended up costing me an extra 25 dollars because your rep wouldn't even look at a closer store. When I went by the one I tried to reserve a truck at, they had what I needed on the lot. Fraud if you ask me.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Jeremy R 
Rating:
5.0

Customer did not leave a comment.

Tracy D 
Rating:
5.0

Fast, Quick, Respectful, Polite, wonderful customer service.

Breanda M 
Rating:
5.0

Always great to work with

Dwight W 
Rating:
5.0

Great service with a quick pick up.

Tracy G 
Rating:
5.0

Love the service here. Friendly, dependable.

Chris M 
Rating:
5.0

It was a great experience. I had to make an adjustment to the schedule and they were accommodating .

TRACEY V 
Rating:
5.0

Customer did not leave a comment.

hien n 
Rating:
5.0

Customer did not leave a comment.

Manny M 
Rating:
5.0

No improvement needed! Much much better experience than the last rental!! Kudos to Neitzel Hardware for job well done. Highly recommend them

Della D 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Hang M 
Rating:
5.0

N/A service was great

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Louis K 
Rating:
5.0

Customer did not leave a comment.

Steve K 
Rating:
4.0

Improve the APP so it actually works for checking in and out and not force you to call and be on hold for 20 minutes taking time off your rental.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Carlos S 
Rating:
5.0

I rented from them twice and I had an excellent experience both times. I will rent from them again if the need arises.

John B 
Rating:
5.0

Customer did not leave a comment.

steve e 
Rating:
5.0

CUSTOMER SERVICE WAS GREAT. EASY LOCATION TO GET IN AND OUT OF. FRIENDLY AND FAST

shannon G 
Rating:
5.0

Customer did not leave a comment.

DAVID U 
Rating:
5.0

This location was very simple to access and had great customer service. I loved that it was so close to the corner of Kellogg making it quick and easy to get on the highway. My experience was easy with no stress.

Rebbecca B 
Rating:
5.0

Larry and Jesse were very helpful and always friendly. I will continue to recommend them to others and use their facility again in the future.

allen s  |  Overall Experience 
Rating:
5.0

Jessie and Larry were both very helpful

Harold H 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Great experience. Guy was knowledgeable, and personable. I’d recommend using for all your U-Haul needs. Good selection of rentals.

Christopher L 
Rating:
3.0

Only location in town. Nice kid on the desk. Your system to not give them much leeway.

Mark M 
Rating:
4.0

Maybe get him a little more trained staff that are proficient in technology and using your computer system. But other than that it was great working with the old fellow!

Timothy S 
No reviews have been submitted for this location.
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