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Frank M
Customer Reviews for Nelly Multiservices
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup location was really good. The representatives there were really nice and helpful. I rented a 10’ truck for a small long distance move. The truck ran good no issues. The A/C was nice and cold (grateful because it was hot). However, my one disappointment was that the truck did NOT have cruise control. How is it possible that in 2025 any vehicle that is newer than 20 years does not have cruise control. This was a true inconvenience and it actually caused me to suffer leg, hip and lower back pain. If someone rents a truck, especially for a long distance move, you have to assume that cruise control is a requirement. If someone chooses not to utilize such a feature, that is fine, but you have to provide this option in 2025 regardless of the truck size being rented. U-haul you really dropped the ball here!
ADRIAN PThe location was a problem. I Didn't really know where to go if it wasn't for the pictures. So if I had any problems I wouldn't know who i could speak to in person about my rental. I only did it with the lock box. I didn't see the name of multi services until the end. it was in this place called "carga y envio" and the multi service name is just below it that was hard to notice if you really didn't read the sign. I would suggest that they have the other name as well as multi service name as the location name. Other than that. Rental was good.
Jose GCouldn’t drop at a different location
ALAN RExcellent service
WILSON CThe process took a little long to verify. It was late and night time so it felt a little longer than it needed to be but I got the car and completed my tasks. Considering it was a last minute late self check out I expected there to be a delay. It was after hours and I didn’t go into store just mobile pick up from parking lot.
Adrian AANSWER THE PHONE
WILSON CEverything good. Thanks
ROBERTO YSuper
WILSON CYoung lady was very nice and the equipment was very clean. This location does not always have trucks available or I would pick up there more often.
Leobel GExcelente trato , ninguna queja del servicio lo recomiendo 100%
YERARD PIt took me 40mins through your mobile app to allow me to check out the vehicle. I’ve never seen a more inefficient process, and will most definitely not use this location in the future and will instead opt for a place that has a live person where I can be in and out in 10 minutes. The amount of time wasted yesterday morning picking up and afternoon dropping off is unacceptable. Very unhappy with the experience.
ARELSIE CHave a box 2 wheeler. Carrier
orestes fVery expensive
Yanexis DThanks
Raciel RNelly and her family were extraordinary. I recommend your office 1000%
Roberto CEasy process online and customer service available 24 hours with UHaul. Price was reasonable. Good experience.
Edna TThey have to explain to the client how the truck works, where is the emergency brake and how on/off it, etc. They only gave me the key and nothing else.
Alejandro AI did not put insurance of $15 dollars.
TAIYANA MCustomer service was on point
Alfredo JLocation did not show up on U-Haul app when returning my truck
Robert dBest place to get your Uhual. Very helpful, professional and vehicle well maintained. Made it very easy for us.
Marlene TYou're doing great!
Bruce MGreat service
Marlene T