Customer did not leave a comment.
Shontay W
Customer Reviews for Nelsons Outdoor Resort
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had great service in Jan 2025 and again recently. Friendly knowledgeable staff, very helpful. No long lines,easy in and out,no stress! Shane is mgr.
RICHARD HGreat service! Manager very friendly,knowledgeable and professional. Will definitely recommend Nelson’s!
RICHARD HFast easy and friendly
TRACY JFirst location rented our 6 ‘ wide to another customer , no spares. Had to drive 20 miles to another uhaul. That trailer had a stop light out and blue tape oner the hitch lock.took it because i needed it .
WILLIAM MShane does a fantastic job at this location. Give that man a raise!
MATTHEW DShane is top of the line, very thorough and professional employee!
MICHAEL BI had an awesome experience in moving with you guys these last couple of days it was truly a blessing thank you so very very much
ORLANDO Bnot a thing
DAVID BRent equipment free to 65 and older.
David BNothing. Wonderful experience. Thank you.
Sue MSpoil the cat a little more
Spencer MAt this depot: Nelson's Outdoor Resort, the manager Shane and the staff are always happy to help me and provide a great service during the 2 years I have returned from time to time to hire from them. Highly recommended!
JAYSON BThe manager (woman who answered the phone) was so nice and informative.
Darry PTruck was clean, in good working order and well-equipped with plenty of pads. The service was EXCELLENT from the call to book through the registration process and getting us into the truck and on the road. After hours drop-off was easy and convenient. I have rented from this facility before and It earns an A+ rating from me.
Robin PThe lady was super nice and helpful but the man which I didn’t even asked name was not friendly at all, they have no signal or service in this place so you have to wait until the signal is back in order to upload the documents for your reservation or make it on the app before you get to the store
Michael RGreat customer service but does take about 30min to do paperwork
Susan Vmy issue has nothing to do with this vendor. my issue is that U-Haul accepted my reservation then 2 days later told me it wasn't available, and I had to drive 45 miles to another location. i used the trailer for about 30 minutes but that turned into a 5-hour duration because of the reservation system. really frustrating.
JAMES BExcellent communication....very knowledgeable and thorough.
JAMES MThe van was parked out by the road about 150 yards from the office (rural location) with a heavy cardboard sign advertising U-Haul in the windshield. I’m a 73 year old woman and they knew ahead (I had a reservation) that that was the van I was to be assigned, yet no one had it ready near the office or offered to bring it to the office for me. That was the first thing. After I wrestled to get the sign out of the windshield and got on my way, I immediately noticed there was a warning light on on the dash indicating the front passenger tire had no pressure. I turned around and returned to the office. The man behind the desk, without even looking up, told me the van had a bad sensor and it was fine. Why couldn’t this have been told to me when I registered and was given the keys? This put me behind on my 95 mile or so trip to pickup the furniture I’d purchased which was the reason for the van rental. I was there early to pickup so I could leave promptly on time. The van was clean but the customer service was, at best, indifferent. The van should have been parked and ready to go at the office and the sensor problem should have been noted when I signed the van out.
Robin PI was told that I had an open drop off and would be able to drop off at any U-Haul location, I had to go to three different locations before they would except the trailer, I had to go to three different places and drive about hour and half just to drop off a 6x12 trailer.
Roy KStaff was very nice and truck was in great shape.
william hThis was NOT the drop off location on my contract. I arrived at original location and was told they can’t take the trailer, so had to find another location and drive there. I should get a credit adjustment on my bill for U-Hauls mistake.
Paul HNone
Cheryl NThe only negative issue I had is cell service at their location is absolutely zero. Because of that I could not use their return vehicle procedure where I was supposed to electronically enter the returned vehicle mileage, etc. My cell provider is T-mobile, so that might have been part of the problem. Perhaps they could have a WIFI hub installed at their location then customers would be able to properly complete their return vehicle procedures.
Ronald LShane always makes the process super easy!
DANA BIt was just a drop off
Bryan RSimple, clear.quick.
Jeff WOnly had the rental truck for three days out of the five and we were told that we could not get any money back which was I thought was a rip off.
Timothy HTrailer was in great condition and service was very customer-oriented!
TERRY SVery easy process of dropping off.
Cathy CGreat service very professional easy access to location
John RCharged me 150.00 without explanation after drop off and hounded us to drop off truck. After a long expensive move the stress was not needed or being told the trailer we payed for was dangerous.
Thomas HAlways like working with Shane.
Sam SI reserved my trailer was supposed to pick it up at 7:00 a.m. in Leesburg I was told they had none but I sent someplace else 20 miles away 7:00 a.m. they weren't open they had none got to run around that day to try to find one finally went to Nelson's at 10:00 a.m. who had one then went back to Leesburg they had one and said I couldn't have it so it was reserved for somebody for 8:30 what happened to my 7:00 a.m. why didn't I get the one that they had put his 3 hours behind not happy with U-Haul at all Nelson's was fine but it should have been across the street from my house at 7:00 a.m. not a half hour away at 9:00 to 10:00 a.m.
sandra RShane is always very helpful. Appreciate the great service at this location.
Joanna SFriendly, helpful service. Equipment new.
Dee HIt was all good
Maria RN / A
Christopher WNot a thing. Shane is top notch
MATTHEW DI’m satisfied
Pam AEverything was great
Dorothy TThe Weirsdale location is the reason for a good review. They were able to make the situation right, when another location on Pine Ave. completely ruined an otherwise perfect transaction for no reason at all as far as I could tell.
Charles AShane at Nelson's U-Haul is awesome!! We will definitely see him again if we should ever need another truck rental!! ☆☆☆☆☆
Rock BNothing, Shane the manager is excellent at his job. I've rented several times over the last few months for various reasons and Shane is always organized and quick to respond..highly recommend!
STEVEN SShane was very professional...excellent personality....I would recommend his place to anyone.
AliVaale kSome what helpful on Memorial Day. No one onsite.
Jacques WSuperb service. I would definitely rent here again, and recommend this location.
Michael MThey were easy to deal with.
Daniel MAlso, exceptional service from “Tony” (in Ocklawaha) for going the extra mile to research other local area Uhaul venders that may have the pick-up truck that his location didn’t have!! We will definitely check his location first for rentals for future needs!
april sNothing that I can see everything was just fine we had a wonderful time
Linda DA little out of the way. Personal nice and helpful
Susan V