The store owner was very, very strange. He told my boyfriend and I that he was tweaking because it was Saturday and proceeded to tell us drug related stories about people that come into his store. The truck was filthy on the outside, and the inside didn’t look it has been cleaned from the previous user though still usable. There was an error with the truck after rental, and the owner has made no attempt to resolve the issue. Maybe he really was tweaking like he claimed
CAITLIN M
Customer Reviews for New 2 You Estate Sale Emporium LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of New 2 You was great, but he had to re-enter all the information since the agent over the phone didn't take any information down and it was repopulated from when I last used U-Haul over 10 years ago. I also wasn't aware I was being sent an emailed contract and the telephone agent provided me with the wrong drop off spot. The New 2 You owner: 10/10. The telephone agent: very unhappy. Could have saved me a lot of hassle.
SHAWN COwner was friendly but was also running a separate business, so had to contact U-Haul to clarify my issues with the rental
Donald MThank you
Louis BSend customers to a dedicated U-Haul store. Not to a used junk thrift store. These people had no clue what they were doing. They didn’t know how to use the computer program. They canceled my reservation, even though I had called the evening before at 4pm before they closed to let them know that I’d be there in the morning at 9 am when they open. I was assured that everything would remain the same & the trailer would be ready to pick up, and drop off the 6 x 12 at the same location. Then the lazy useless business owner/manager gave a bs excuse that I had to hook up the trailer my self, & that he had to watch. That place was a huge waste of my time, & money. After over an hour, I finally was on my way with the car trailer, & a painful lower back.
WILLIAM SThe people didn't know how to use the U-Haul site for their check out. I had called Tuesday evening to let them know that I wouldn't be able to get there by 5pm to return the 6x 12 trailer, & pick up the car trailer that I had reserved on Monday. I told her that I would be there at 9am when they opened the next day. She told me that it wasn't a problem. When I arrived it was a whole mess. I think they had canceled my reservation They said, oh she doesn't know anything about u haul. & shouldn't have told you anything. Then he told me that i had to hook up the trailer myself while he watched. I hooked up the trailer & left. The other rental places were great.
William S