Customer Reviews for New City Gas Mart
(U-Haul Neighborhood Dealer)

167 reviews

279 S Little Tor Rd   New City, NY 10956

(845) 638-0297

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(845) 638-0297

279 S Little Tor Rd
New City, NY 10956

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

gigi D. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

good

Gil M. 
Rating:
5.0

I would like to see the gas tank topped off when I get the equipment and I'll fill it up when I return. That way there is no second guessing on how much I used. I always seem to put more in than I use. This is expensive due to gas prices

Robert A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Matilde M. 
Rating:
5.0

Customer did not leave a comment.

Mayra D. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
2.0

There were peanuts all over in the back. My girlfriend is deathly allergic to peanuts and I had to clean everything before I could load my belongings on moving day causing a big waste of time. Extremely disappointing and dangerous

Zev H. 
Rating:
5.0

Everything went nice and Smooth loved the fact that they notified me before time when truck was ready for pick up and the drop off went just as Smooth no waiting no hassle thank you

Hiram G. 
Rating:
5.0

Customer did not leave a comment.

Freegainson E. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer service is always great at this New City location. Makes renting so easy.

James G. 
Rating:
5.0

Location employee was very nice and helpful. A+ Will return again.

YISROEL S. 
Rating:
5.0

Customer did not leave a comment.

JoAnn F. 
Rating:
5.0

Nothing your representative was very comprehensive to my needs and was very quickly and rented me a truck also very helpful I have no coming nights and I'm very satisfied thank him and his team.

ROLANDO R. 
Rating:
5.0

Great customer service and quick service.

Brett J. 
Rating:
5.0

First time U-Haul customer and needed a van last minute. Franchise owner was extremely helpful and accommodating! I will definitely be using this location again!

daniel N. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
2.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

The truck broke down on the highway, had to be towed to a field out in the middle of nowhere and all our belongings had to be transferred to another truck. Absolutely awful experience.

Philip L. 
Rating:
5.0

They are great here. Easy pick up. Easy return. My go to rental place.

James G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

N/A

Taylor D. 
Rating:
5.0

Was amazing

Christine B. 
Rating:
5.0

Customer did not leave a comment.

HARRY B. 
Rating:
5.0

No improvement is needed! Best customer service ever since they opened

MARLONTHORES N. 
Rating:
5.0

Customer did not leave a comment.

Hayley N. 
Rating:
5.0

Customer did not leave a comment.

Julian D. 
Rating:
5.0

Customer did not leave a comment.

Ana L. 
Rating:
5.0

Customer did not leave a comment.

MARLONTHORES N. 
Rating:
5.0

Has great customer service and know what they're doing..fast in fast out without any problem...would definitely recommend and going back next time...

Tane R. 
Rating:
5.0

They were absolutely great. I was in need fast & they helped me. The van was in perfect condition & for a small place they have a lot of vans & trucks. Also have their own gas station so it was easy to fill up van when I was done. I will definitely use them again.

ALBERTJ C. 
Rating:
5.0

Fantastic experience and extremely helpful

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Teasya B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

More than acceptable.

gina B. 
Rating:
5.0

The person who was in charge gave me excellent service. Very nice very gracious and I will recommend his location to all my friends and family. Thank you so much for having him be a part of the your family. Thank you so much

Marvin H. 
Rating:
5.0

Very professional and friendly It was a very pleasant experience 5 🌟 🌟 🌟 🌟 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟

Judenson F. 
Rating:
5.0

Very nice customer service

jacob S. 
Rating:
5.0

Great customer service.

Katty C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Nothing. The pick up location was great. Very good customer service.

Carmine C. 
Rating:
5.0

Absolutely top-notch service. The previous renter had returned the can I was to pick up in less than proper condition, but the attendant was transparent and highly communicative of the minor delay. Another very positive experience with U-Haul and most especially with this location. Highly recommend!!

Marshall H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Yes! The guy was so nice and everything was so easy!!!!

Anna M. 
Rating:
5.0

great service

ISMAEL V. 
Rating:
5.0

Very professional and friendly

ZEVADAM F. 
Rating:
5.0

New van.Less than 4000miles on it. Clean and well equipped,

RODNEYHOWARD D. 
Rating:
5.0

Great service !!!

REGISA M. 
Rating:
5.0

Needs more vans at the location

CECIL A. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

This was my third time renting by this U-Haul location the best experience I ever had by any of the U-Haul rental locations

DOVID N. 
Rating:
5.0

Customer did not leave a comment.

Elvin R. 
Rating:
5.0

Customer did not leave a comment.

JOEL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

BORIS M. 
Rating:
5.0

third time coming here and it has always been great service, highly recommend.

Shomari E. 
Rating:
5.0

Great experience with renting my uhaul. The gentleman was very nice and efficient. Great service

AMANDAS J. 
Rating:
5.0

Customer did not leave a comment.

BORIS M. 
Rating:
5.0

It was a very pleasant experience. They had the van that I needed. The van had a layer of ice on it since we've had freezing rain the day before but they made sure to let it run until the windshield was clear. Hours of operations was also a factor in choosing this location. Keep up the good work!

RUDMANJ R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWARD B. 
Rating:
5.0

Customer did not leave a comment.

GILROSS A. 
Rating:
5.0

My experience was absolutely amazing! They were so kind an welcoming after another location refused to help me because it was “five minutes to closing”. I highly recommend this location if you ever need a UHAUL and want to deal with kind hearted people. 5 stars are just not enough! They deserve more! Thank you for making my big move a lot more easier!

DANIELSHELOMO S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

This location is amazing and has the best customer service The guy behind the counter is so easy going and ecomidating

DOVID N. 
Rating:
5.0

Customer did not leave a comment.

SETHERIC G. 
Rating:
5.0

Good service. I recommend this location.

FEBYI V. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

MANUELANDRES R. 
Rating:
5.0

Customer did not leave a comment.

EDGARDARIO Y. 
Rating:
5.0

Customer did not leave a comment.

TZVIELIMELECH S. 
Rating:
5.0

Excellent experience, very professional.

LUIGIC L. 
Rating:
5.0

Asim was amazing, he went above and beyond to assist me with the rental, definitely using this place the next time and will recommend all my friends and family to use this particular spot for their rental needs. Thank you Asim!

TUANH S. 
Rating:
5.0

Customer did not leave a comment.

RICKYD W. 
Rating:
5.0

Great location , very helpful Will definitely be back

JODY P. 
Rating:
5.0

The service was excellent!

SAMANTHASTACY-AN J. 
Rating:
5.0

Great customer service

James P. 
Rating:
5.0

Asim is very nice guy The best customer service Clean van Quick and easy I advise all my friends and family to rent there You will definitely have a great experience

DOVID N. 
Rating:
2.0

He said I was late I got there at 11:00am I had said to the 800 the could be there at 11am. Also he was nice then when i arrived saying I push the rug in the back. It was not true. I did not understand the comment.

ISABELDEL CARMEN R. 
Rating:
5.0

Van was clean and pick up/drop off was very easy.

Michael H. 
Rating:
5.0

Manager was very courteous and helpful...would rent again from this location.

KINGW T. 
Rating:
5.0

Asim was very helpful and patient! Outstanding service!

SHIAHESHEL B. 
Rating:
5.0

I recommend this places to all friends and family. Staff was super helpful and friendly.

JASON A. 
Rating:
5.0

Employee was very courteous, professional and efficient.

KYSHAUNDUANE P. 
Rating:
5.0

It's was a extremely nice experience! Very convenient for I would recommend to all my friends.

EDWARDCHARLES A. 
Rating:
5.0

Customer did not leave a comment.

JOSEM R. 
Rating:
5.0

awesome service

SHLOMA R. 
Rating:
1.0

Customer did not leave a comment.

GARYCKPARNHELL L. 
Rating:
5.0

Very helpful and spent plenty of time to ensure I understood the process well!

IAN F. 
Rating:
5.0

Customer did not leave a comment.

JEAN B. 
Rating:
5.0

Customer did not leave a comment.

DANA A. 
Rating:
5.0

The self check in is very confusing for an old person like me. The guys there were extremely helpful or I could not have done it.

SUSANM S. 
Rating:
5.0

Mobile Check In was poor. Asking for verification after asking for photo and license is ridiculous. App was poorly designed

James L. 
Rating:
5.0

Customer did not leave a comment.

ERINMARIE S. 
Rating:
5.0

This location was fantastic! The owner even offered to help me transfer things from my car. What you can improve are the other locations who took a reservation for a larger truck and told me 24 hours in advance that it wasn't available. I ended up having to leave things behind, which will cost me money to replace. If not for the new city location owner, who was amazing, ivwould be writing a much more scathing review. Uhaul can't be relied upon to deliver what they confirm. Everyone of your owners should be trained by NEW City for customer service. He really cares!!!!!

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

PAVEL P. 
Rating:
5.0

Customer did not leave a comment.

YEHUDA B. 
No reviews have been submitted for this location.

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