Customer did not leave a comment.GEORGEM K.
Customer Reviews for New Corner Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a 20 footer a month ahead. One day before the moving date UHaual contacted me and said they don't have 20 footers instead they will get me a 25 footer. This is tegardley of confirmation I had. On the moving date, I showed up and was told, sorry we can only get you a 10 footer. I am very disappointedTichaona C.
Excellent customer service.ELIZABETHM P.
It was all I expected .thanksADENMN M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.ANDREWJAY F.
UHaul should be proud to have New Corner Variety as a rental outlet Roj and Soumya are great human beings and they really care about their customersWILFREDTIMOTHYCA B.
Customer did not leave a comment.KENNETHG R.
Have no idea if this truck was properly sanitized prior to pick-up. The service person seemed confused because we went inside to get the key and we had completed online check-in so they tried telling us we already picked up the truck. Also this location was not our original requested pick-up location, but the truck we wanted was not available at the original location. U-Haul was good to provide additional km's for free due to the additional mileage for the pick-up.Conrad T.
Customer did not leave a comment.Jon G.
Customer did not leave a comment.BRADLEYK G.
Customer did not leave a comment.DANIEL B.
Roge was very good in helping get the truck I needed and brought to his locationPatrick M.
The representatives at this store were helpful and made note that the moving blankets we paid for that weren't in the truck at pick-up would assist us with trying to get our money back from them although we have to call during regular business hours. Easy location to find, friendly service, and quick to get us processed.Jodi-Ann C.
The only thing that I am missing is the final bill that was supposed to be sent by email. The location person was very friendly and extremely accommodating.paul W.
Customer did not leave a comment.Alex C.
I reserved the vehicle on Monday, January 20, 2020 at the Hasty Market in Elmira for pick up on the morning of Satruday, January 25, 2020 around 8:30 am. I received a call from the Hasty Market on Friday January 24, 2020 asking me to pick up the vehicle at the Corner Store in Elmira and that every thing was in order. Upon arriving at the Corner Store in Elmira Saturday morning the manager new nothing about us coming for the vehicle. I showed in my text with the confirmation number that I received from your office but he still had to call Andy from your corporation. We ended up having to completely re-register for the rental unit. While this was all taking place (close to 3/4 of an hour before finally leaving the parking lot, I was paying 4 people who I had hired to help move and the were standing here waiting on us to come back. I feel that this is totally unacceptable and feel that I should be entitled to some form of compensation for this issue that your company fault - not mine. Jayne FlemingJayne F.
Customer did not leave a comment.wILLIAM T.
The blankets and the trolley were missing when I picked up the truck, but I could pick up the blankets only 2 hours later. The trolley I couldn't fit in my car so I left it behind.Renate G.
Customer did not leave a comment.Roger F.
Small sign need better recognition of location Difficult to findGary M.
Customer did not leave a comment.Jennifer C.
I had ordered a one way trip with the trailer I had rented. I pick it up and there's no jack for the tongue, no one to help me lift it up and put it on my hitch. The toilet inside was dirty and I had to clean it out before I put my stiff in there. Then I go to drop it off and I'm told I had an in town rental and they were expecting it back where I rented it in Elmira. And on top of all that it took damn near 45 minutes to get everything down when I went to pick up the trailer. If you really care about this review get in touch with me.henry B.
Raj was extra helpful and they carry all the Uhaul supplies as well! Which was awesome and made it very easy for me.Sarabjit J.
Customer did not leave a comment.TREVOR K.
A much better experience dropping off the vehicle. No issues and handled professionally. I will use U-Haul again.Kevin C.
Good service. There was a filing issue with uhaul, but the local store personnel were helpful.Arlyn W.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Ann B.
The staff were curious very helpful very pleasant to deal with I will use them againMike S.
Customer did not leave a comment.Elverne B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.WAYNE K.
Customer did not leave a comment.Kevin B.
I will never tell anyone to ever use your servicses and I tell everyone that I meet to never never ever go to the location on Colby drivevin Waterloo. I made a reservation to pick up a truck at 7 am at the fairway road location in Kitchener 90 days prior to my moving date. I called the week before to confirm. All was ok then. I called two days prior to my move, again all ok. The evening before, thats right the evening before my move the afore mentioned location in waterloo called me not the kitchener location the waterloo location IN ANOTHER CITY called me to say. " the truck that i reserved will not be ready untill 5pm. So not at the location requested not at the time requested. The staff at the location were very unprofessional and incompotnet in customer service. They were both not in the store upon my arrival, they smelt very strongly of smoke, neither repesentive of your company was even wearing a clean uniforn at 8 am when i arrived to pick up the only option i was given. They were short and rude with me they were not up front aboutbcash deposits and insurance. This is not how any customer needs to be treated. I cancled that order completely i was outraged and insulted by this entire event. I had to spen two hours finding a truck in Elmira. That worked out but if i had had any other choice at that time i would not use yor serverices nor will i ever again call uhaul. Unless i want to be promised one thing, have rude part time (im sure) indivual try to help who knows nothing about customer service.Dennis F.