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Aaron G
Customer Reviews for New West End Grocery Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The intake guy literally called uhaul traffic to try and force us to take the uhaul to a different location because he couldn't be bothered with it. He was very unprofessional and I'm pretty sure he was high.
Zara HThe size I requested from the regional U-haul rep was rented out before I arrived. The size I requested on the app was not at that location as well. I went from a 26' on the app to a 20' from the rep and received a 15'. So had to take three trips which ran the mileage up significantly. U-haul could get me a 26' truck from a different area but the miles to go there and back would have added 60+ additional miles. They would not take off the difference as well. So U-haul has a great scam going with charging for milage. Thank goodness I only move every 10-15 years so I don't have to deal with them.
Levi WThe app to pick up rental was a little glitchy and I kept getting kicked out. Return wasn’t as bad, but it still could have been smoother. However that is all due to the app. The location was great and the young lady at the desk was really helpful.
Taryn LCheckout using the app was simple and straight forward. Drop off at this location was simple.
Claude M