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JEREMY M
Customer Reviews for New World Trailer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in and check out process was not smooth with a phone. It took forever to upload pictures to the point it was timing out. Other than that our exposes was good!
EMMA DVery EZ. No hassles. No wait. Nice guy.
PAUL NHad no idea how to process the rental. Waited 30 minutes to pay for my trailer rental. Had to take $ 60 Cash because he didn’t know how to do without a card. Ridiculous. Now I’m waiting for my deposit to be mailed back to me from U-Haul. Never again.
Tom NDrop off location was closed so I cannot answer these questions. It was however easy to find and easy to park the trailer
TANDRA AThe owner of this location went above and beyond to locate the equipment I needed for my move, and to help me set it up properly.
William BBest experience I've ever had with U-Haul...thank you!!!
Patrick FThe person who checked my truck in was extremely personable and helpful! The two dozen packing blankets I had to purchase cost $333 ( and I was given a huge discount from Lowe’s) and the employee managed to get me a $200 refund (apparently that is UHaul’s limit). I would definitely recommend the Adel, Iowa, UHaul!
LELIA WGreat customer service. Even helped clean up a trailer light connector issue. Just can’t say enough about excellent customer service.
Alan RGreat customer service. Thank you
Benjamin TEasy pickup and dropoff.
Karen JVery friendly and very helpful.
William WPrompt courteous service.
Gary VI feel you guys should throughly explain all charges and expectorations. I specifically asked about mile and fuel charges and was told there were no extra charges. Now you are trying to send me a $500 bill.
Jesse DNothing - great to work with
Ramona DExcellent customer service!
Rick Tvery easy to get to, staff was very friendly. great service. thank you very much .
John JNothing. Employee was very nice and helpful
JASON DFinding a trailer was ridiculous! We had to drive two hours away just find the size we needed. The dispatcher was rude and snotty. She sent us to a store in West Des Moines that was supposedly to have one but when we got there they didn't so we literally took a two hour trip for nothing very dissatisfied with uhaul in general.
Mark CVery friendly
Jimmy FNot change pickup location for a 3 week old reservation and be totally rude to a customer when they call in for help
Jason FThe truck and tow dolly looked good when I picked them up but 3 hours into my drive the tow dolly broke down and has to be replaced in Moline, IL. The break down causes damage to the car being towed so I will be reporting an incident. Everything worked great with the truck.
Bob CDidn’t have the dolly requested.
Dustin PClint was helpful in obtaining a trailer in size I was looking for. Friendly & helpful.
Kimberly LEverything went fine, got us hooked up ok and ready to make our trip. The gentleman was friendly and very helpful. So appreciate it.
Roberta WIs there a way to start a new rewards program for repeat customers? I feel there should be some sort of discount for loyal customers.
STEFAN POur first choice where we could get a 10 ft truck (and we did reserve it) in Waukee IA did not show up after giving him 20 min heads up phone call like instructed. Place was creepy and no one around so had to go to Adel site. Had to get a larger truck than desired due to time constraints and they didnt have what we needed (10 ft) and knew that per phone call. For the Waukee guy not responding, we were unhappy with the situation. Adel was nice though and we got out of there quickly to get on with the out of state move. Would not recommend the Waukee site.
julie nThe place was closed and I had to drop it off and check out on line which was pretty simple and convenient. I didn't like that it cost me $20 but I would have know that if I had read all the fine print in the contract.
Courtney AGreat experience. Plan to use again when needed.
Mike TGreat experience. Clean and great!
Lisa PAll around excellent experience.
keith mnone
Michael JI would hav preferred to pick up my truck at my requested Waukee locacation rather than Adel, Ia.
James PIt was good. Went well. Gentleman was nice.
Lori CSign by drop box said not accepting drop offs at this time. I was directed by the online service to drop off here. I dropped off at the drop box anyways.
Brad MThey were closed at the time.
Michael RI did the drop off at night and really had no contact with anyone, but they did close my account out with quick. I would recommend more lighting in the drop off area. Easy to get to and easy to drop off.
JEFFREY LFast friendly service--no hassles and no long lines.
Alan M