Customer Reviews for Newark Safe Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newark Safe Storage

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Francesco V.
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I order a truck online a week before pickup date. The place I ordered it said that the pickup location was changed. This is after 15 minutes being at the location. He sent me the new pickup location. When I get here they did not have box truck like I ordered. They only had vans and I needed a truck since it was one way out of state. Than I had to drive to Newark, De to find the other Uhaul that the Ihaul traffic division sent me that had a truck. It took almost 30 minutes with GPS to find that location. Whole situation was bad.

William F.
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Customer did not leave a comment.

FREDERICK P.
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I arrived after hours and had no idea how to drop the truck off

Dion M.
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Customer did not leave a comment.

Matthew M.
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Van was new - 1,100 miles and Tim in the office was great!

Tim H.
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Customer did not leave a comment.

Michael R.
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This was not our original pickup location-- the app allowed us to reserve a truck that did not exist at our requested spot. The reserved truck was not available when we arrived to pick it up, and there was no backup truck on reserve, either. This caused a lot of confusion and frustration the morning of our move, which complicated the schedule with the moving help we had hired. Only by the grace of the customer support staff were we able to locate a truck (smaller than the one originally reserved), in a location significantly further away from where we were loading it. These changes significantly altered our moving schedule, adding both time and mileage, because we weren't able to complete loading and unloading as originally planned.

MOHAMED E.
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Thank you

Jose M.
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Have the key drop off box by the gate and a spot outside the gate where the vehicle can be dropped off. Otherwise, ensure to give the customer the code to the gate when they pick up.

KAEINI E.
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Being able to drop off uhaul at anytime

Philip T.
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Rep was super nice. However, she took 30+ minutes to check me in even though I had an existing reservation. She didn't have the moving blankets I requested with the reservation. She changed my drop off location without explanation. And never explained that, if I dropped off after hours, there was an online check-in procedure.

THOMAS M.
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Customer did not leave a comment.

Tim H.
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Staff at Newark Safe storage were great! Definitely professional in and out in minutes. Very customer oriented.

Edgar G.
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Great customer service, guy wa a really helpfull

Edward E.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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