Customer Reviews for Newark Safe Storage
(U-Haul Neighborhood Dealer)

110 reviews

607 Old Harmony Rd   Newark, DE 19711

(302) 565-4423

Location Hours

  • Mon-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(302) 565-4423

607 Old Harmony Rd
Newark, DE 19711

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Cleaning charges was never disclosed.

Yashwanth G. 
Rating:
5.0

Nothing great location & service

Denise D. 
Rating:
5.0

Great experience. Tim helped me to pick up the right size vehicle. Will rent again and recommend to my friends.

Violetta K. 
Rating:
5.0

Courteous staff and good place to rent

Kardam P. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Do not call to tell that you don't have the truck....when the bank card is already cut. Thank you:)

Edna K. 
Rating:
5.0

Great experience and professional help.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

Masheba J. 
Rating:
5.0

Customer did not leave a comment.

Clarence E. 
Rating:
4.0

I had problems getting the app to work and switched to standard pickup.

Robert P. 
Rating:
5.0

We rented a truck for the day. First time at this location. ( the location took us to thru a neighborhood but we found it.)The gentleman that handled the transaction was amazing. Very knowledgeable and was fast to rent the truck. The whole transaction only took. 15 minutes. We will tell our friends to visit when they need storage or renting a uhaul truck. Thank you Thank you

Gary C. 
Rating:
3.0

Customer did not leave a comment.

Bilal K. 
Rating:
5.0

Customer did not leave a comment.

Hector B. 
Rating:
1.0

They charged me for an extra day when I was told it would not be charged by the person who I originally picked up the vehicle from at the desk. When I explained they didn't help at all, the woman at the desk literally said “it doesn't matter what he said” and proceeded to bill me $100+. Tried to do chat and for some reason it kept freezing up on me and no one ever got back to me. I've learned my lesson - do not use Uhaul again.

DAndrea B. 
Rating:
2.0

Second time uhaul has caused me severe moving problems by not providing the vehicle I reserved. I did't find out til I walked through the door. I believe there should be a late return penalty of $250.00 per day for trucks not retired on time. My truck was not returned by the previous renter. Second time this has happened to me. I had to rent a smaller cargo van. Therefore I had to make 2 trips, pay extra mileage, and more gas. I was told by the person at the rental site this happens all the time. What a ripoff. I will never use your service again. I will tell my friends not to use your service. Your company should be ashamed to operate this way. Disgraceful!!!

Beatrice J. 
Rating:
5.0

Thea after hours drop off process is ridiculous. The website doesn't work well, and you have to use a website and go through several prompts/pages that want different pictures taken at different parts of the truck. Before you place the key in a lockbox. And if you have a problem, customer service by phone had a 40 minute wait and the online chat feature was crashing. It would have been nice to know the series of photos required to turn the truck in. It was a huge unexpected hurdle after moving my grandmother into assisted living. The pickup process was great. I'm so disappointed in the lack of info and help with after hours returns soured the whole experience.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Carina C. 
Rating:
5.0

Elizabeth is absolutely awesome

chandresh S. 
Rating:
5.0

Great customer service representative.

Jessica A. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Elizabeth earns a 7 star for her excellent services. She went above and beyond to help me out and answer all my questions.

chandresh S. 
Rating:
5.0

Perhaps clean out the cab of trash. Location and service were top notch

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Closing at 4:00 p.m. Is too early.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

stanley M. 
Rating:
5.0

I've utilized UHaul many times over the years and this was by far the best experience I've had. Everyone was very friendly and efficient. The truck was super clean and well-maintained. I'll definitely use this location again if needed.

Amanda R. 
Rating:
2.0

Customer did not leave a comment.

Donna A. 
Rating:
4.0

Customer did not leave a comment.

Sumeet S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

Brianna Marie P. 
Rating:
5.0

Great service!!!

MICHAEL D. 
Rating:
5.0

Great customer service!! Clean trucks!!

renee T. 
Rating:
5.0

Customer did not leave a comment.

Marcos A. 
Rating:
4.0

Representative was very polite. A good experience

Kimberly P. 
Rating:
3.0

Customer did not leave a comment.

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

NICE and clean

Gunasekaran N. 
Rating:
5.0

Nothing - the people who assisted me with renting and then giving back the truck were awesome and had excellent customer service! I will definitely use this facility in the future.

KELLI K. 
Rating:
5.0

Great customer service & location! Such a unique spot & felt safe. Don't tear down the igloo!!! I recommended it to a lot of people today.

Robert L. 
Rating:
3.0

The instructions for the pickup of the vehicle could have been more clear. I spent about 30 minutes trying to figure out what to do once I arrived at the facility

William N. 
Rating:
4.0

Customer did not leave a comment.

Liang X. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Everything went smooth. Positive overall experience.

JILL M. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Great customer service the manager was Awesome

Abdoul S. 
Rating:
5.0

Service was awesome, I believe the guy in the office name was Tim. He was supper friendly, helpful, and just all around kind. 10/10 service. Thank you.

LA'TAZIA B. 
Rating:
5.0

Have donuts no I'm just kidding everything was great the service, vehicle Especially the receptionist

Jamodric H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
3.0

Tire pressure was very low. Agent didn't really seem concerned about it. Pressure readings were in the low 70s and should have been 80 psi. Also, agent somehow changed the return location from the one I selected (and was on my receipt) to another location causing difficulty when returning the vehicle.

DANIEL M. 
Rating:
1.0

The area was under construction, very dark and shoddy. Very eery location.

MELANIE D. 
Rating:
5.0

Everything was taken care of in a timely fashion. Elizabeth was such a great help and very friendly.

THEO R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

They were just great! I love smooth transaction and this was nothing short of that

LIVIU M. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Owner has horrible customer service skills and stated that the paying clients on location to pick up there trucks couldn't read. Disgusting customer service and I will NEVER utilize this location again.

Jessica W. 
Rating:
4.0

Customer did not leave a comment.

Debbie L. 
Rating:
2.0

When you moved my pickup area, you increased the distance of the rental by at least 20 miles round trip. That increased my costs. I was in a bind and needed the truck otherwise I would have cancelled I was that angry.

Albert A. 
Rating:
3.0

Accommodations for physically challenged must improve.

GLENN B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY Z. 
Rating:
5.0

The entire experience was positive, efficient check in/out process, clean van, and safe location.

Sergey S. 
Rating:
4.0

Would have liked the truck to not smell of cigarette smoke.. There is a lack of posted directions for getting through the gate to pick up your truck. It was confusing since the office out front is closed for renovations.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

TYRON C. 
Rating:
5.0

Great service

Courtney H. 
Rating:
3.0

Got charged $25 cleaning fee for a dirty truck . The front where I drove was clean but the back of the truck was disgusting and I didn't know until I arrived at my place to put my stuff in . Unacceptable . Will not recommend or refer to anyone. Will make it known.

Sarah M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

This is the best U-Haul dealer.

JOHN E. 
Rating:
5.0

Nothing at this time! Great service!

PENNY S. 
Rating:
4.0

Customer did not leave a comment.

VALARIE G. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

The customer service was wonderful and the attendant did above and beyond to make this a good experienc

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Adamary K. 
Rating:
4.0

Tim was excellent at helping us after U-Haul REALLY screwed up! U-Haul treated us HORRIBLY, by cancelling our reservation (made WEEKS prior) the same day we were supposed to pick it up and they didn't even notify us. I just happened to call to see if I could pick it up early. They told me I might be able to drive to northern NJ to find something, but they had nothing. The woman I spoke to at Traffic was barely civil and almost rude. No consideration, understanding or apology from her. Because they couldn't give me the size truck I needed, I had to make multiple HOURS LONG DISTANCE trips to move, which U-Haul made sure to charge me EXTRA for the miles. It was their screw up that caused the extra miles!! They offered no solutions, no discounts, and no help! Thank goodness for Tim at Newark safe storage. I will NEVER use U-Haul again!

Michelle B. 
Rating:
5.0

Nothing, everything was fine

MARVIN C. 
Rating:
4.0

Every step of the way went well. Maybe a larger selection of vehicles would be the only comment that I would offer.

Josephine H. 
Rating:
1.0

This location should not be permitted to serve as a UHaul dealer. I was informed 2 hours before pickup that they did not have the truck I reserved 2 months prior. I had to use a larger truck which I was unprepared for and uncomfortable driving. In addition, this location had neither of the dollies I reserved, requiring me to drive to another location to get what I needed. It is unacceptable that this too place the morning of my pickup. The location should have know the day before, at the latest, that they could not fulfill the orders for the following day. It is further unacceptable that UHaul did not know this until that morning and could only offer a larger truck.

Craig G. 
Rating:
2.0

Why did U-Haul suggest a location 2X further from my home than many others with the same equipment?

Russell H. 
Rating:
4.0

Friendly and helpful staff.

Michael S. 
Rating:
3.0

Key did not work right away. Maintenance issue. Friendly staff. Quick and easy to pick up and drop off. Will use this convenient location again if needed.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
2.0

Location not easy to find, they close too early, and it's hard to contact someone to speak with.

OLGA H. 
Rating:
5.0

Excellent service.

JOHN E. 
Rating:
5.0

Tim was very helpful and polite. Checking in and dropping off was quick and easy. The place to go if you ever need a uhaul rental..

Charles B. 
Rating:
5.0

Maintain the same employees that you have already I can't think of a way to improve

KORDELL M. 
Rating:
3.0

Our location was rerouted and this cost us more miles which is highly unfair

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

KYLE M. 
Rating:
5.0

The best location I've been so far. Jim is absolutely amazing. Check in and check out was quick and correct. What an amazing guy. If you want to rent a uhaul choose here anywhere else I've experienced can't compare to the greatest experience at this location.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Inga J. 
Rating:
5.0

I had no issues at all. Tim was Great!

Howard K. 
Rating:
1.0

Residential property hard to navigate streets in uhaul. VERY UNCLEAR how to drop of uhaul; need code to enter gated area. Thing is, can't get the code unless you're there 9am-4pm. Ironically, the drop-off area has an overnight box but you CAN'T ACCESS IT OVERNIGHT!!

Carolyn B. 
Rating:
1.0

I order a truck online a week before pickup date. The place I ordered it said that the pickup location was changed. This is after 15 minutes being at the location. He sent me the new pickup location. When I get here they did not have box truck like I ordered. They only had vans and I needed a truck since it was one way out of state. Than I had to drive to Newark, De to find the other Uhaul that the Ihaul traffic division sent me that had a truck. It took almost 30 minutes with GPS to find that location. Whole situation was bad.

Francesco V. 
Rating:
1.0

Customer did not leave a comment.

William F. 
Rating:
3.0

I arrived after hours and had no idea how to drop the truck off

FREDERICK P. 
Rating:
5.0

Customer did not leave a comment.

Dion M. 
Rating:
5.0

Van was new - 1,100 miles and Tim in the office was great!

Matthew M. 
No reviews have been submitted for this location.

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