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TIMOTHY C
Customer Reviews for Newark Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work
GEORGE HOffice and storage availability
SUSAN CRenting a U-haul from this location was such a smooth process. Tim was great at explaining everything about this rental. The U-haul was clean and ready for pick-up. I will recommend this location and continue to go back to rent from this location.
Delila CElizabeth was very cordial and helpful. The office was very clean and comfortable.
Nina Lexcellent experience
Aislinn JOnly one parking space available after hours. Very difficult to get into due to other trucks parked in the lane without valid parking spot.
Stephen MThe overall rental experience was good. The van did have a dirty tissue and one cupholder and somebody’s toothpick thing in the other cupholder. We did not touch either and left them there. Other than that very good experience.
Rene STim was very helpful and accommodating. Checking out was painless and he made sure that all my questions were answered before I departed from the Newark Safe Storage.
DONALD MThanks for a wonderful experience Tim.
MICHAEL LWould be good if there were strapping available to secure the load better.
Reza MThe parking lot wasn’t great, but the service was excellent.
Jacob TNo recommendations. Pick-up was fast and efficient.
Richard DGreat place to rent. The staff is great. I would rent there again.
Stanley MI called the U-Haul before returning the truck to ask exactly how much gasoline to have in the tank and they said “17 gallons”. I added 18 and I was still charged for 5 gallons at a high rate. I find this unsatisfactory and tainted my experience.
Aaron ANothing well done friendly workers
JAMES CNot a lot of parking on this tight small site esp since they don’t want the driveway cluttered since they have a self storage place.
HOWARD FI spoke to someone on the phone at U-Haul and at the facility and explained we needed the truck for 3 days. It was not communicated that I would still only get a little over 100 miles. It cost me another 255$ for mileage and I brought the truck back over 12 hours early. evidently Jesse James is alive and well at U-Haul definitely using a different trucking company next move
Michele SCustomer service great, representative who check us in was great
ROBIN MLady at the front desk was was wonderful!!
RODRICK CThe mobile app rental process is too much work. People move (need rental trucks) on weekends especially Saturday . It’s ridiculous for a truck rental not be open on the weekends.
Patricia GYou are up to the task. No concerns to write home about.
MUSAH IMr. Time was amazing he made the process smooth and gave great advice.
CHERYL SI was told to make sure tank was filled past the 1/2 mark, which I did. Bill still charged me for fuel. False advertisement
Rodolfo EExcellent.
Rajagopal RPerfect experience and I will use again if needed. Nothing to add!
Mark EEasy to pickup and drop off without any hassle. Good customer service!
SURYANARAYANA TThe parking lot is very small and cannot accommodate enough vehicles. I dropped the truck off after hours so I did not get a chance to deal with the personnel
Brian MWhen we picked up the truck, the gas level and mileage was not accurately recorded. I could not read the form and it was not discussed with us. We were handed the keys and the truck was pointed to us. When we got in, we noted that it had a 1/2 tank of gas.
Betsy SEverything went so smoothly! Will definitely use this location from now on!!
William VGreat little spot to drop off the truck. Easy process. Dropped the keys in the Dropbox and left.
Samantha NThe pricing was not honest. We booked at one price and were charged more when we picked up the truck.
jessica TI was sati
Heather SRented 10 footer with engine light lit up. I told Advisor and she said I can replace with a larger truck with added cost. Not sure I will do business with U-haul
ROMMEL NU-haul rented from 5/4-5/5, when I picked up the U-haul after not even getting one mile down the road the gas tank was on Empty. Total length of miles driven was 22 miles, they want you to return the truck with the same amount of gas but still charge you $80.00 in fuel charges.
TYLER EIt did take quite a while to get checked in and get the vehicle.
KENNETH MVery easy to schedule a truck online and Tim was extremely helpful !
Christopher TThere is no customer parking which is extremely inconvenient
Brandi GNothing. You were absolutely great!
Shangwe MTim was so helpful. We had to call last minute to rent from this location as the one we had a reservation at, had no truck for us to pick up. He was very nice and picking up the vehicle was quick and easy.
Kathleen BI love this U-Haul service area. The people are so pleasant. The trucks are always clean and taken care of. I feel safe driving it everybody I have encountered there has been so personable and friendly and helpful. I will recommend this rental area to everybody I know and I will never rent anywhere else. Thank you for your service.
Lorraine CThe check out process was easy, the man who helped us was kind and patient. The facility was clean and our truck was in good condition.
Helen OVery accommodating & easy to work with!
Susan LIt would be helpful if they would be in the office on pick up in check out it would go so much faster but they were not so you had to wait around to do it or you have to call to walk through the steps when they didn’t even email you anything about doing it online
MICHELLE KVery convenient. Thank you.
Cynthia DWe were scheduled to pick up a 26 ft truck from a different location and on arrival were told that they did not have one. After we had reserved a week prior. We spent the morning exhausting every option and came across this location.. I can not say enough about how helpful, polite this gentleman was!!!! I will use this location any time I need a rental even if it is further away.
ANDREW FVehicle had an engine warning light the entire day and was not very clean.
Robert KI arrived at the location at the specified time. The lock on the key box was a challenge to operate because the combination needed to be set below the centerline. A picture would help here. Secondly, the van I was assigned was blocked in and it was an hour after the appointment time that someone came to deal with the issue. The cargo area of the truck was not clean and there was unnoted exterior damage to the vehicle. The van shifted harsh ly when after accelerating and having to take one's foot off the accelerator due to a new Hazzard ahead.
Clayton GWonderful experience, fantastic customer service. Smoothest rental I’ve ever experienced. Thanks a bunch!!
Miranda BHave the location open on time.
Scott MI haven't used U-haul in a long time and assumed that there were straps still within the vans and trucks. I was surprised when we loaded a couple pieces of furniture to find that there were the hooks but no straps. Well, a dresser broke so now I'm out. The money that I paid ans I am not happy. I asked about this when I returned the truck. I was told it has been a long time. I think that should be really made clear and I will never use you guys again. The man who helped me check out in the beginning was really nice and friendly. The woman I spoke to when The woman I spoke to when I returned the van just was a bit different. I also wasn't sure that my transaction was completed. No convo and i was standing there. I asked if there was anything else I needed and she said no. The latter part is why I gave average vs above average
Eileen YEasy quick process..friendly staff. My go to spot from now on
Patricia EMake sure the reservation is as requested. I had a self pick up scheduled prior to when the facility opened. I arrive only to find that my rental was marked as hand deliver and the truck was behind a locked gate. This put my moving schedule behind 45 min. which cost me more with the labor I had scheduled for the day. Very disappointed in the entire experience.
Lori LEast pick up and no lines. I highly recommend reserving online ahead of time to facilitate easier processing of the final paperwork required before getting the keys to the appropriate U-haul van/truck
Ezekiel OLocation spotless, immaculate, looked like it had just been built or renovated. Clerk very professional, friendly and knowledgeable. Made our transaction so much easier. Perfect location for our needs, and plenty of choices. Given the high quality of their location and staff, though, you should provide them with newer vehicles. Our 15 footer was very clean, but high mileage, not the location's fault, UHaul should retire that one, and get newer vehicles.
Jeremy AVery clean and maintained trucks!
Robert AThe old man that works there lost the keys to the prior customers vehicle, made me wait 45 mins to pick up my vehicle, blamed it all on uhaul and said to me, I would apologize but it's not my fault. He doesn't need to work there anymore. The young lady that assisted me prior was great and thats why I gave 4 stars. Also, the truck I rented had 2 keys to other uhaul vehicles in it. The old man checked it out to me and left those keys but took no blame.
Ahamefule OI was in the office for over an hr to get my rental
CHRISTINE RElizabeth was so helpful in the pick up/drop off process. When the self check out site was giving me issues, she stepped up to help me through the process. She made my UHaul experience pleasant. I'm thankful for her.
MONET L