When asked to help me or show me how to load my car onto the dolly they had a young gentleman try and then the other guy that just nonchalantly did help but the ratchet was broken on that first dolly. My original reservations were made in Leesville Louisiana I did them online and then went in person to Entrance Road to ensure that I got the truck and the dolly that I needed. Got a confirmation to pick up my truck at 4:00 on the day that I had asked to go for 11:00 happened to call the store. Only to find out there was no equipment at entrance road then was told I had to drive to either Alexandria or Newton texas. So I drove to Newton Texas to get my truck and Dolly I still was made arrangements to drop my car off on Entrance Road so I can load my truck at the U-Haul. The owner of the U-Haul store or persons who runs the U-Haul store Entrance Road was very very nice it took us two and a half hours to get my car off the dolly because of the ratchet was so rusted and broken had to get a customer to help us get the dolly off. Only was told by was told by the owner that that Dolly would be put out of service she would get make sure I would get a different dolly I returned the next morning only to find that I was going to still use that same Dolly but was told it was fixed. Loading my car on the dolly once again had a customer help you load it because it's too heavy and the owner couldn't do it she's smaller than me and she was a very nice older woman but she was a very older older older woman. Do the walk around and cables broken on the dolly for the brakes contact I believe it's the field representative I only know her by Tanya she said I couldn't take that Dolly I had to take another one so again I'm going to unload my car from a dolly and reload it. So we unloaded it and loaded onto a different Dolly only to find that the busted ratchet had been moved to that dolly yes that's what happened. So this was 6 hours of loading and unloading my car onto two busted dollies and she was going to let me leave I asked if they if they do they not do a walk around on their equipment. And I told her that I'd been on the concrete which I have my knees all busted up from being on the concrete with those ratchets trying to get them to work and she told me that I should always ask for help well we already had asked three different customers to help us Tanya the field rep was not very nice and in my text said she bent over backwards I said really did you drive to Texas did you load and unload your car three times I don't think so so whoever the field rep is for Leesville Louisiana very rude very very very rude
TONYA W
Customer Reviews for Newton Feed Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
JAMES FGreat service
Stephen ZThe location is fine. My low rating is because we were charged for 2 days for having the equipment out 30min past the 24hr window and it was because your website wasn't cooperating
JACOB SIt was a good experience Thank you so much
Deby WI was quoted one price for a day of $18 plus Tax picked it up at 4:00 PM was going to bring it back the next day before four for a total of $20 and some change that I signed contract on after leaving I was charged $41 and change because they messed up on doing the U-Haul Was not happy about talk to them about it. They did not take care of the situation. Will not purchase U-Haul from this place again.
DUSTIN PNothing
Kelly NStop trying to put everything on an app. I dont want ten million apps on my phone. A website is just as good and should have the functionIlty. Also stop changing pickup locations last minute.
Scott HVery helpful and courteous.
Thomas SHaving worked for uhaul myself I find having the idiot lights on in the dashboard a bit disturbing, but overall the truck was in good working order and I had no problems with the unit....
William LFast and easy to drop off after hours due to the streamlined functionality of the UHaul app.
Karen SVery nice people
JESUS BExcellent service, helping all the time. Great people!
Dario MI wasn't able to rent a trailer due to an advisory based on my vehicle type. I've rented numerous times from Uhaul before using this same vehicle and renting the same size trailer, 6x12, with no issues. Ultimately, had to rent a moving truck/van and while I wasn't wanting to do that, the service, cleanliness, and service were great. Will recommend again but would like to know how to avoid this issue again. Thanks,.
karen SI am 100% satisfied!
Rebccca HPoor customer service, people working at the counter didn't know how to do the job. Had yo repeated all of the information 3 times. Dolly was not available.
Erik HTruck is well taken care of.
Johnnathan AMy initial drop off was Stewart’s tire in newton and they refused it after I called them and made sure it was okay to bring it bc I dropped it a day early. I had to go to another location. Plus the location and ppl were REALLY sketchy. Buy Newton Feed Store was exceptional!
Jill S