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JAMES W
Customer Reviews for Next Innovations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul pickup place had been advised of a later pickup time. As a result. All information had to be reenter as the reservation had been canceled.
judy bAfter hours drop
STEVEN ZIt was a great experience and I would highly recommend it.
Stephen CHad a great experience with U-Haul Box service. The boxes were sturdy, and everything went smoothly. Would definitely use them again!
Peter FSignage on door for drop box location
ROBERT Rmake sure that the delivery was on time
THOMAS BU-Haul had screws and nails in the bottom of it, latch was on the rusty side and had a hard time shutting. Wasn’t able to pick it up until later than planned because the key was tucked into the wood paneling and I couldn’t find it, it was also parked in a bunch of thistles as tall as my waist so I had to walk through thorns to get in, once I got in I could see the plastic center console was falling apart but we made it work. Overall not the worst but it was very average and could have been better.
Winter SExcellent. No complaints.
Bradley HThere was a leak which soaked one of my boxes. this occurred on the upper mom's shelf on the passenger side. I noticed there was what appeared to be a rust spot on the opposite side of the shelf. This is just to inform your of this potential concern. The experience of the vehicle and the helpfulness of individuals involved was great.
larry sNothing
Greg WIt was hard to find the location. Better signage would help.
Susan FThis U-Haul location is pretty good except for one thing. The building where U-Haul is located has multiple businesses located within. The main desk is set in a "great room" format with various businesses set around it in a two-story floor plan. The desk is marked with U-Haull and UPS signs. This desk is not occupied and does not have any type of bell to call for service. So, the customer is left to wait for someone to come wandering by to get help. Or, after waiting for help without success, the customer is forced to find help by searching for an occupied random office an asking for directions. It is truly frustrating and unprofessional. The office that houses the person running U-Haul is marked only with his name over the door and absolutely no indication that he runs the U-Haul office. A new customer would have absolutely no clue as to where to go to get U-Haul service. It is not good for the image that U-Haul wants to project.
RALPH CCourteous and friendly staff. very quick.
Thomas Knone
WILLIAM GI would not recommend uhaul to anyone. My uboxes were to be delivered to home; they were not. I had to call Helpers to pick up the uboxes,, bring to my house. This cost me a substantial amount.
Sandi LI rented 6x12 trailer three times this summer this an 1800 mile trip to south Tx and was very pleased with the equipment and customer service!
Kevin CEverything was great with this facility. It would have been nice to have it open on a Saturday but they worked with us giving us a cellphone number for after hours. We wound up not needing any of it as we were able to get there on time
Michelle RN/A. I was there after hours- I didn’t interact with any staff members.
Barbara RDrop off was very easy. Prompt in emailing receipt.
BRADLEY ENothing
Larry WAmazing people to deal with. Thank you
Daniel LEasy access and process.
Lisa HAlthough it went fine. There seemed to be confusion as to who could help me. Had to wait awhile. Finally the guys in the lot helped me and I was on my way
Marty HVery rude and condescending. Unprofessional and most likely does not care about this survey. Unfortunately not a good ambassador for your company.
LARRY AExtremely helpful people working at this location. Corey went above and beyond to help me as an “out of towner”. Would recommend highly.
Faye WDon and Cory were great and very helpful
Donald LFriendly professional quick
David RArnold was very helpful and accommodating!
Betty PWe were so happy with experience, we were not sure that pods would be at destination when we got there , but we’re notified by email that they would and did receive phone day of . Very satisfied.
jerry bPossibly lowering the cost woukd help. The orice went up $300 from when I first checked. It was good and we would use it again and recommendbit
Jayne PThey were very helpful and friendly but a little hard to find for an out of state person. I still would recommend this place.
Richard LExcellent service
David WLot and road access are muddy in Spring
Donald MBrand new equipment with top notch help.
Jeffrey GI did not receive the dolly and furniture dolly I had reserved.
David KWell maintained truck, your Service was,"over the moon", very understanding of my situation. Thank You!
REBECCA MVery difficult to find, however. Outside of town on a dirt road with a sign that's easy to miss. Once there the manager was extremely kind and helpful.
john gEasy to get into, very friendly associate who gave easy instructions for drop off after hours. Wonderful!!
Lisa HBill was a great help all along the way, and went out of his way to help me!
JEFFREY AWhen I arrived to make an after-hours drop off, this location was completely dark, there was no key drop box, and this location is much too far from the established part of the town. Luckily, someone, maybe a security person, saw me looking for a drop box and accepted the key. My original forms online indicated a drop-off on Minnesota Ave, not at some pitch black compound on a dirt road 10 miles away.
Steve K