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DEBORAH S
Customer Reviews for Nichs Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a horrible pick up location. We couldn't find anyone to help us. The ratchet on the car hauler was rusted and wouldn't work. We finally purchased our own straps. I would remove this location as a pick up
RANDI RI read the other reviews and almost went to another U-Haul dealer. I'm so glad I didn't. This place is awesome! They were so very accommodating, kind and professional.
BRUCE MThey charged me a cleaning fee and other fees for no reason
Megan MThe dropoff location was a sketchy, abandoned-looking building. I was not comfortable with my wife being there with me, for her safety. The person who was there who took the furniture pads was not wearing a U-Haul shirt, so I hope he was actually supposed to take them and wasn't a U-Haul thief. I made sure to put the keys in the lockbox instead of handing them to him.
Danielle NPlace is sketchy looking and looks like a junkyard. The uhual office is hard to find. Had to walk in to nichs automotive? The lady running the uhaul was in her car talking on the phone and had to wait forever.
Dylan QRR tire was low when I got truck,I did put air but still said low.
Michael CThanks for your assistance. I appreciate it.
Agim BLost reservations two days in a row , sent me to a place that Wasn’t open (auto repair center ) terrible
OUIDA JThe place looked a little sketchy, but it was an easy drop off.
JAIMI HWanted to leave as soon as I pulled up. Was told to drop the trailer where I was and he walked off I had a 6 x 12 trailer and had to unhook and lift it off the hitch myself. I am not the typical 60 year old I dropped it where I had it in the middle of the road. I will never go back there and it will make me think twice about u- haul and who they have representing them
Julia SNicks Automotive is a scary place. Junky cars laying around. Garbage on the ground. I suggest you visit the place and see who you are doing business with.
David MExcellent service
Anslem LKareema was WONDERFUL!!! I had an issue with the internet being down and could not sign in and get the code to get the key for our early start. We were on a really tight schedule. Kareema took the time to make things move along faster and I was able to get the key. Kareema annd Leon actually went and picked up the missing blanket wraps and arrived at our home just minutes after the movers we hired to load our belongings. Kareema is to be congratulated and commended for her professionalism and her willingness to go out of her way to help a customer. Judy, a satisfied customer
JUDITH RVery accommodating, simple and easy transaction.
Brent CVery professional
Ricky SLocation was fine. What pissed me off was that the pick up location was changed from when I reserved truck. A MAJOR inconvenience!!! The drop off location was also changed but not as much as an inconvenience.
Christopher SVery friendly staff
Dave LGary was extremely helpful at Nich's Automotive in making my return easy
Samuel EGreat folks!
ANDREW MSuper customer satisfaction!
ANDREW MNich and the rest of his staff were very professional and courteous the entire time and went out of their way to help us get the trailer we needed. Very highly recommended!
Daniel SIt’s a pretty small automotive repair shop and is not a good place to go after it rains. The staff was friendly and accommodating. They didn’t open until 9am which delayed my loading by a couple of hours. After everything else I would recommend this as a pickup location.
EARLYERE WLocation had no in person contact transaction was by phone
Roger WThis was without a doubt the best equipment I have ever rented. But the best part was the staff! Superb!
Albert TKeep up the good work! They were great, helpful, and had a sense of humor!
GREGORY MThey had to call another individual to complete the contract which was cumbersome. When I tried to return the trailer during the stated drop off times, no one was there. They did not answer the phone and I never received a receipt. I had to call Uhaul to get a copy. The place is in a ruff neighborhood and I was not comfortable dropping off and leaving the trailer. In the end everything worked out. Oh the running lights do not work on the trailer.
Robert RTurn on the lights. Garage was dark. Dirty office.
ROBERT RNothing. The location had friendly and knowledgeable staff that helped out.
Kevin MRemove all your hauls from Nich’s Automotive
Mary RDon't rent trailers until they have been turned in. Again with this order, I called ahead to check and they did not have the trailer I ordered, I needed it to haul a bike. They went above and found me a trailer at another location. Last time I showed up, no trailer and no haul bike. Customers should not have to make several calls to Check and see if you have one in stock. It the customers don't return to the location on their contract, CHARGE THEM A FEE, they will quite doing that to the dealers.
Kenneth WNICE GENTLEMAN UNLOCKED A CHAINLINK LOT THAT HELD UHAUL TRAILERS. WAS NOT THE BEST OF LOCATIONS. BUT HE WAS MOST HELPFUL.
Benton BI’m so happy with this location, I moved from utah to Florida with this cargo trailer, when i was dropping off my trailer in Nich’s automotive (u-haul), they helped me a lot and beyond what they just suppose to do, and I’m really recommending this location for other customers that they are looking for great and reliable staff and they are great Auto repair shop as well!!!
farzin d