Customer Reviews for No Hassle Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of No Hassle Auto
ernest M. on
would not acceot cash and charged an extra $20.00 for using a credit card
Kara F. on
The gentleman was helpful, professional and courteous. This is the best U-Haul location in the area!
Leticia N. on
Very friendly guy and awesome customer service. Thank you.
dorethy W. on
Too expensive
alvina B. on
Very professional, friendly
brenda B. on
Thank you for your friendly service, we were treated with respect, even at the last minute. The manager and staff were very courteous, and I will recommend their service, to others. I will definitely use their service again.
caroline E. on
The owner promised me one thing and then did not answer when I had questions. Ended up getting charged an additional $57 because the owner did not communicate well during the rental. ZERO out of TEN would tell anyone to STEER CLEAR of this guy.
Lewis B. on
The people at No hassle auto went above and beyond to make it an easy experience.
Bonnie L. on
First of all let me start with really fast service got papers done quick explained everything and got my self on my trip in no time I will be coming back to this spot and renting again thanks again
Wayne W. on
First time rental in over 20 yrs. At this time I have no issues with the cleanliness an availability of their products.
CRYSTAL W. on
Paid 7.00 for a dolly that was not on the truck.
angelene R. on
Mr. Clanton was very helpful and courteous.
Antoinette B. on
On site Agent location GREAT. U haul sucked as a company. Very dissatisfied.
Alan B. on
Great experience.
Camea M. on
Online problems took a hour to pick up truck
Craig S. on
Dropped off the night before. Site processed it at a point past 24 hours use, which was not the case. Although I only used the trailer for 12 hours was charged for two days. I understand this was in accordance with the contract, but in the past there was an adjustment. I saw no time adjustment this time around. I was disappointed that there was no reduction..
Timothy R. on
Get better communication skills across the board among u-haul employees.
ROBERT B. on
I did not receive a receipt
Carla A. on
Great Customer Service
chris W. on
Customer service was beyond excellent! From the moment I walked in I felt like family!
Olga A. on
I don't see an area to improve on, but I want to compliment the owner who's customer service is second to none. I highly recommend this business in Rocky Mount.
charlette C. on
The people in office was varry professional and nice. Thank you
helen H. on
everything was executed in a very professional manner.
Joshua V. on
Service is fine, friendly and professional as well.
David B. on
The owner was very friendly and personable. The location did not have the furniture dollies or the correct # of blankets however I blame corporate for not ensuring that before sending me there.
Donald G. on
Very good experience!! Everything went as smooth as could be expected!! My place to go when I need a rental truck!!!
cynthia C. on
My reservation was tooken from on three different occasions! Just can't wrap my thoughts around people that uhaul has running their reservation of trucks that are sitting home eating cereal in their PJ's could even have the opportunity to go in and move people reservation like that. And they was very rude as well. I thank the reservation specialist at old farm road in Roanoke rapids for helping me.
shirley R. on
Very untrustworthy! Will NEVER do business with No hassle Auto again!
Tracy W. on
The location was terrible...in a bad part of Rocky Mount, located in a business that on first glance is nowhere someone wants to walk into to do business. But once I met the gentlemen who owns the business, all that melted away. He was friendly and very personable. But getting past the gate is a tough and brave walk. The truck was excellent.
berry K. on
I was a little concerned for the shifting of transmission on my rental sound as though it was straining to shift even unloaded I recommend each loacation to insure fluid levels are correct just a thought but over all good all around
chanika M. on
the truck was cleaned but it sounded like it needed some work done to it. It was a very loud truck where else any other one i drove was very quiet and smooth riding.
Yadira A. on
Better customer service and more responsible
Breana W. on
Absolutely nothing!
Dean W. on
This location did not have a key to the truck and it took an extra 2 hrs to locate another truck that had a key!!!!! This cost me money because I had Labor that I was paying to help me move!!! This was an absolute disaster!!! Will not rent another u-haul!!!!
William III H. on
Very willing to help. Friendly and quick service
jim W. on
VERY NICE AND VERY IN EVERY WAY. WILL CERTAINLY RECOMMEND TO OTHERS.
Twan B. on
I loved everything the person was nice and polite
douglas S. on
self check in was confusing for me.
Natasha B. on
But you all over charge me to much charge me two time for renting the truck.
dwight J. on
If I pay milage why do I have to put gas back?
john J. on
No, the store owner/operator didn't know the system and held me up, for an hour and 36 minutes. As a result I had to pay for 2 movers, that I didn't use because they had another job to do!
Carol Ann T. on
John Michael was very helpful and professional. This was an easy experience thanks to him. We highly recommend this location!
Tyler Z. on
I was told I could return my truck to any Uhaul renter, including Wilson. I was then informed I had to return it to the place picked it up, costing me over $50 in gas and miles. I completed the form stating I was unhappy with my service after being lied to and was told my payment would not be processed until a Uhaul rep called me within 48 hours. That call never came and now I have an email saying my payment was processed??? I will be calling Uhaul later today. This is unacceptable and if this situation is not fixed I will never use Uhaul again.
Roy A. on
Everyone was very helpful and polite.
kathy L. on
Everything was good
Paula H. on
JonMichael and his father were the most pleasant and professional people I have felt with in years. I am a customer service manager and I deal with people everyday, you real gems there. Thank you for having such caring and respectful representatives taking care of your business. Again, JonMichael and his father were the most helpful people in the world. I will definitely give them props every chance I get.
Jessica D. on
I paid for my over mileage and it never got to customer service so now they charging me a 30$ late fee
Christy W. on
It was night time and there were no lights. You couldn't see the key box. It was not in a safe part of town.