Customer did not leave a comment.
Tammy F
Customer Reviews for No Hassle Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Verify the truck is turned in before adding excess fees to customers bank account.
Mary LEasy accessible
LEE CEverything was in order. The truck was ready and the proprietor was very nice and professional. I would recommend this location to everyone.
Dealey SThis is my 2nd time renting from No Hassle Auto and the staff has been excellent both times. I have a disability of which the staff assist me or will offer to assist me. My daughter has rented from them on my reference. If I need to rent again I will definitely rent from this location as well as recommend them at every Every opportunity. Thank you, No Hassle Auto.
Larry DI self-leased online and picked up the truck. I was given a code for the lockbox to remove the key. I walked around the vehicle and proceeded to pick up my fridge from the dealer. When I got there, we noticed that the lock that was on the back of the truck didn't open with the same code. I called customer service, and they transferred me to roadside assistance. The first lady gave me all of the codes that she had available, and nothing opened the lock. She then transferred me to higher tier of support, and he basically told me that there was nothing that he could do for me. He told me that I could get someone to cut the lock, but I would be responsible for the $25 to replace it. They told me they had no way to contact the person in charge of the location and that there was nothing I could do. I took all of my food out of the old fridge because it was not working and now, I couldn't get my new one until hopefully the next day. I had to throw away items that will never be replaced. I was embarrassed at the dealer and inconvenienced them to bring the fridge out only to have to load it right back inside. I waited until the next day and when I got to the location, he had no solutions and told me that he didn't know how the lock got up there and then he basically just gave me another key and told me to drive another truck and just come back. He didn't update my record with U-Haul and when I came back, I couldn't record mileage or gas. It was a horrible experience, and I have never had an experience like this before and I have been using U-Haul for years. I will NEVER go back to this location and honestly because there was no reasonable resolution or empathy from anyone about my loss of food, time, or inconvenience, I am considering never using U-Haul again.
Shamika GTruck was dirty. Pickup location was a dump.
Lisa MMichael Clanton was great to work with
John CGas in the truck while receiving was actually lesser than what is mentioned in the contract. I had informed the person in the uhaul office too.
shivam rMike of No Hassle Auto is excellent in customer care! Thanks Mike!
Suzanna WNo pads. Seemed un prepared for my rental. Never got paperwork. Did help me find pads eksewhere
Nicholas PVery good customer service will use again
Shaun BPick up location great service the rep was very good to work with. Drop location worked well.
Bill GEverything was perfect customer service was great have no complaints Love the hours and convenience of the location.
linda hThe uhaul dealer was very polite and friendly
Isham Sno gas
Patrice MNo Hassle Auto really made this experience supreme! I would recommend anyone to them. My go-to for Uhaul rentals.
Francis MOffer insurance before it's added to the bill.
SCOTT BLet the customer know that after we pay for the mileage that we also have to fill it back up with the gas that was used before we return it. The truck wasn’t filled up when I got it. I used it for what I needed it for and took it back early. Then was charged an EXTRA $82 on top of the $55 that I had already paid for. They said they used $50 to fill up the gas tank and the rest was a “service fee”. $32 to stand and fill up a tank is a service fee. $136 for a U-Haul is outrageous and they should have definitely stated it, not just to “bring it back and drop of the keys” when I’m done.
Tatiana RWhat an amazing experience it was using uhaul at No Hassle Auto. The owner/operator was extremely professional and grateful for my business which makes a difference in supporting small businesses. I would certainly use this Uhaul business again. If I could rate above 5stars, I would. Thank you for being a part of my moving process, Hassle free!!!
Andrea MThis location went above and beyond to assist me. I GREATLY appreciate their service. I will reserve with This location again.
Bridgette DVery nice and helpful guy at this location
TRACY HNothing it was a good experience and I was pleased with the rental
Shari SContinue what you already give, it works!
gloria oMy reservation was changed twice with the fee never applied to my account. The lady in the department was rude. The owner of the business was nice but it's odd how things run.
Lindsay WThe app or maybe the vendor for 24/7 truckshare is frustrating
wendy mI have nothing but great things to say. Top notch service . Micheal did a fantastic job !
Holly MKeep doing what you’re doing
yoianda jNothing
Steve HNice professional and fast
angela cEverything was on point, down to the courtesy , and welcoming atmosphere the owner provided. Will definitely use again if need to
Stephanie PNo comment
Demetrius CExcellent service, no recommendations
larry mThe experience was perfect,the service was perfect. You can't improve on perfection. Very professional and courteous workers.
Michelle LI am pleas thank you I be talking with you Dea Bennett
Vander BService was expedient, simple and very convenient!
Kimberly CEverything was satisfactory
Priscilla PYou don't have to do anything about the service getting the vehicle it's just getting there on time to pickup when you give customer a time to be there not waiting 30 extra mins an thank you
Reginald BEverything was to my expectations the staff was very friendly and helpful I would definitely go to this location again
Patricia SQuality service, customer satisfaction delivered!
Donovan JVery helpful and easy to work with!
Iva HN/A
Jasmine WMr.Michael is amazing very friendly and easygoing!!! I will definitely rent here again .
Gabrielle JY'all business it's perfect and after driv
arena rEverything was great
Robert PVery nice and helpful associate.
Jeffery EThis was the BEST rental experience I’ve ever had with U-haul! Would highly recommend.
Thomas BNothing. Great experience. Tysm
latoya mhad to go to 3 different locations to locate trailer.. locations stated they had one and nothing there when we arrive 15 mins later
Jeremy Fprofessional and courteous
dwight jYou guys are the best!!! I am so glad I chose this location. The owner, Micheal, was amazing!!! He was accommodating in every way. I highly recommend renting from this particular Uhaul location!!!🙏✅
Paula JEverything was perfect. Don’t change a thing. If I could give higher than a five star rating, I would.
Christopher MLove going to the one on church street, he’s always fast, and engaging.
Brittany G