Customer did not leave a comment.Chase W.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield needed some cleaning, hard to see out of it.KHANH Chan T.
Customer did not leave a comment.Benjamin Z.
Customer did not leave a comment.Therese G.
The team at Norcal Sports are a pleasure to work with. They're very customer service oriented and always give an extra effort to make renting my vans as easy as possible for me. Never had a better experience in renting vehicles.Pamela K.
We were very happy you see agent. Nice guy. Easy drop off process.William V.
Pickup was good at this location. However I had a reservation for a van at another location, but when I arrived the vehicle wasn't available because uhaul on line had extended the prior renters contract, not honoring my reservation. I had to find another pickup site & put me behind schedule by 1 1/2 hours. Not goodRuby P.
Easy return!Sherrie P.
Customer did not leave a comment.Peter R.
difficult to find. nice guy but didnt appear too interested in my or anyone's business. didnt provide contract on departure. didnt do a walk around, basically didnt do anything.Joel W.
i would highly recommend this U-haul rental location!William B.
Great guy to rent from. Made everything super easy.Ignacio O.
Rob was friendly and welcoming. The van was ready on time. It was clean with a full tank of gas. Rob did a good job explaining everything and bent over backwards to accommodate my schedule. I would absolutely rent from NorCal PowerSports again.James C.
NorCal Power Sports is really great to work with. I'm a business owner and don't have time to spend on complications. They make it easy and streamlined.Pamela K.
Customer did not leave a comment.SALVADOR A.
Customer did not leave a comment.Sylvia L.
I reserved the 9' cargo van at this site to be picked up by Truck Share 24/7. I got to the location 15 minutes before my reservation time started and I saw the truck parked. However, after logging into my Uhaul account and starting the live verification process with Truck Share 24/7, it said that there was no equipment reserved at this location. I called Uhaul customer service, but they told me that this location did not do Truck Share, but it is clear on the Uhaul website that this location does do Truck Share. I called the number listed for this location, but it went straight to voicemail (the person was on vacation) but did leave an alternative phone number. I called this alternative phone number, and the service representative stated that Uhaul didn't list this particular truck for Truck Share, so she did it on her end and I was finally able to start the live verification process. However, because of these delays on Uhaul's end, I was not 40 minutes into my reserved time. Finally, after finishing the live verification process, the lockbox, where the truck key was located, did not work! The keypad was out of batteries, and I knew this because the other two lockboxes' keypads beeped and lit up. I called customer service again, and they were unable to do anything remotely since it was the location-specific employees who controlled the lockboxes. I was told I had to cancel this reservation. All in all, it wasted more than an hour of my time.Tony C.
Van was in excellent condition. I appreciated the call the day before. Awesome experience.Tim P.
Picking up from an unmanned location took much more time than we planned and the lockbox had been moved to different location from the photo sent to my phone.Leslie H.
The dolly and furniture pads I ordered were missing.Daniel H.
Van wasn't checked in and I received notice that I did not complete my contract. Very poor service.Hannah Z.
very good!Gordhan M.
I was extremely disappointed to find out a day before that I needed to go and pick up the truck 16+ miles from my location, and drive it all the way back to E Palo Alto! My initial pick up location was scheduled in East Palo Alto, and I was counting on that location scheduling my day around it. I was not planning on leaving early from work, taking about 1-hour Uber drive (in traffic) plus the cost of it to get to Burlingame, then take the truck all the way back to E. Palo Alto - another 45 minutes, including re-schedule movers; all that needed to be arranged at 4PM the day before my move! It was so uncalled for and unexpected! It was a mess and very unhappy with the U-Haul for simply dropping it on me to drive and finance it myself instead of making sure location initially offered had enough trucks, or move them around as needed. Also, the tank was not full as promised!Irja S.
Very sketchy area on a dark night. Difficult to find the keys as all of the buildings look the same and there is not a UHaul sign on the actual building.Arianna M.
Customer did not leave a comment.Patti B.
The location is difficult to find (off a dead end street and co-located back off the street with an auto repair shop) and better signage would be helpful. Rated above average because of the after hours online pickup optionGary K.
Customer did not leave a comment.Kimberley B.
I found the self-pick up really confusing. I don't believe this is the fault of this Uhaul location specifically, but I wish Uhaul had sent better communication about how I should pick up the truck and what to expect. The generic confirmation email led to confusion, but the general support folks on the phone were very helpful. Additionally, the location was hard to find and behind a gate. There was a weird written comment on the front door of the location which was off-putting.Allison K.
Don't cheat customer!Xiaoxiao F.
The agent at the rental office was very helpful to me. Recommend him highly.Paul W.
The location was actually closed and we did self check, we had no choice in it. Had to call customer service because the app would not let me check out. Originally scheduled for an 0800 pick up in Belmont. The check out time was set for 1pm. Had also booked a utility hand truck but there was none in the truck. Had to go to Belmont for that. Very stressful experience.Sylvia L.
My dolly and mattress pads were not in the truck like I had ordered, and mobile check in process needed to be attended to by the contact I was given in an email. After calling the person and leaving a voicemail, she called back and I was told she was on vacation. I worked it out, but it would have been much better if I could have just picked it up from the closer location that was open, which is what I requested.Timothy D.
I will be backtodd M.
good guy with traffic tipsLarry S.
Customer did not leave a comment.Rafael L.
Quick, friendly servicedorothy U.
we booked it for 10am he did not show up until close to 11am and we had two workers the we hired and were paying $30hr waiting. no Parking and his neighbor yelled at us and was mad at him and called him " the kid is a jerk" after that we found out from someone else that they rented a truck from him and when they opened the truck it was full of garbage. not happy at all.mary P.
Location was closed when I dropped off the keys on the weekend. No obvious drop box noticed, just to drop them in a mail slot in their front door (which was several dozen yards behind a closed off fenced parking lot)Lawrence L.
Nobody was present when I dropped off the uhaul when they weren't supposed to be closed until 5pm. I dropped off the uhaul and key in the drop box at 4:45pm.nick A.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Susan C.
We went first to preferred location on Rollins Road and were told we had to go to this Marsten location. I never was called, but got text and email saying "per our contact" to go here. No one contacted me. Poor customer service again. We won't use Uhaul again.KARRIE J.
There was no one to talk to just a drop-off area but the location was very close to the airport so it was very convenient for me.Maria R.
Customer did not leave a comment.Llewelyn Faith L.
Customer did not leave a comment.Susan D.
everything went great! Keep up the good work!Jack M.
Store closed early and I had to call the manager to get truck return instruction. I was told to park on the street and drop keys off in a slot.KIN L.
Customer did not leave a comment.NATHAN F.
Customer did not leave a comment.CHARLEY W.
A better customer service the guy us rent wasted nice with the serviceBREINER RONALD N.
Customer did not leave a comment.jad N.
Customer did not leave a comment.JULIANA P.
Uhaul parking lots in San Francisco were I was supposed to drop off the rental truck were full. They made me drive all the way to Burlingame to drop off the truck and still made me pay for the extra miles too. On top of that I have been tossed around by the local locations and the 800 number to resolve the extra charges that i have been put on my account. Overall terrible experience.SYED OWAIS A.
Customer did not leave a comment.Gina M.
Rob was great!TAMARA K.
No improvement needed, facility had the right equipment and the staff was professional and knowledgeableTim B.
Very good service on such short notice. Excellent customer service. Will definitely refer to others and use them again.NOREE B.
Rob was greatTamara K.
I have rented uHauls many times in the past, and because I dont know many truck renting companies, have always dreaded having to go through the process of uHaul. But my experience with Rob from Norcal was great! He was very friendly and knowlegeable! I would definitely recommend his business to friends.Al L.
Customer did not leave a comment.francine D.
Customer did not leave a comment.Frederick B.
The guy should really get his office organized, looks like things are in shambles.ANIRBAN B.
Customer did not leave a comment.GABRILLE L.
Perfect ... very clean truck and nice customer service.Steven C.
I think the prior customer did not report the vehicle needed a alignment. Rob was very helpful.RICHARD M.
It was a good place to drop off but that is all there is there.EARL W.
Customer did not leave a comment.REBECCA M.
I really enjoyed having my bill sent to me via email, but that may only be me. SergioSERGIO B.
Customer did not leave a comment.EVGUENI S.
Place was a little junky, the attendant was friendly and nice though.CHRISTOPHER B.
Customer did not leave a comment.Jill C.
When I originally signed up for a Van and a Dolly, the first location I chose had both available. When I happened to look at my reservation # a few days before pick-up, I saw that the original location did NOT have the dolly available. So I had to change locations. If I had not by chance checked my order, I would not have known my location needed to be changed because the equipment was not available. I should have been notified, that's my only complaint...Stephen H.
Customer did not leave a comment.JASON C.
He had the best Uhaul trucks I had seen at any of the Uhaul locations I have been to in the past.shane H.
rob was great!!!Nick J.
The location could be a lot nicer and not be so unfriendly. When asking questions the guy working there is short unfriendly and as if he's being put out being asked. Place would get 5 star rating if he was nicer, professional and made customers feel valued and apreciated. pretty simple and easy to do if someone working wants to do this..Marc W.
Customer did not leave a comment.Andrey R.
Customer did not leave a comment.Lance K.
The guy at this location was very good. Called me to make sure all was fine and my arrival would be in time for me to pickup truck. Said he could wait for me. Top service. Send him a letter to recognize his service!!!DAN O.
Overall a very good experience. Rob was patient and answered all our questions well. Possible way to improve customer experience would be to have a printed sheet with all the cost/taxes/insurance options/gas mileage of vehicles/square footage of vehicles/etc. to save everyone's time with questions and help customer better compare and understand options from the start. Anyway, thanks to Rob and we'll likely be in again for truck or van.Don W.
Customer did not leave a comment.CHERYL M.
truck was like brand newFelix M.
When I ordered the truck online I was supposed to pick it up about a mile from the move. Instead I had to drive 20 miles south to Burlingame to pick it up. Not very convenient.MICHAEL V.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.Kevin H.
I will never ever in my life rent from u haul after picking up from this location. The whole experience was terrible.JASON J.
Customer did not leave a comment.Martin A.
Customer did not leave a comment.PAMELA H.
It's a pretty messy environment for a business office, but the staff is fairly efficient. Printer didn't work, so I did not have a contract.Cliff W.
Customer did not leave a comment.DARRELL S.
Customer did not leave a comment.Jenny L.
keep the website update as you doCINTIA C.
Customer did not leave a comment.RAJ G.
This guy just didn't really help me to try to solve my problem. All he did was telling me, he cannot do anything and he was just following the system. p.s. Much appreciated for the help came from the representative in the calling center named Carley. She was very patient and spent a lot of time on helping me solve my problem. Thanks, Carley.HAOSI C.
Make sure that the people that work for your company or represent your company in the outside rental locations, have good customer service. I had the worst experience with UHAUL, I will never rent form you ever again. I will make sure to inform every person I know about the bad service that was given to me. Also, I am still waiting for someone to contact me since Saturday. I was told that I would get a call with in 48 hours. Today is Tuesday and that is more than 48 hours. You are the worst moving company ever. I know lots of people in different areas, and I will make sure to pass the word around.ANNETTE S.
I had reserved shipping/furniture blankets (pads) with my van but none were available when I went to pick up the van. This put me in a little bit of a bind. I wish I had been told IN ADVANCE that they were not available -- I could have secured another source. Otherwise, rental was smooth and everything worked fine.Eric T.
Customer did not leave a comment.