Customer Reviews for North County Glass House
(U-Haul Neighborhood Dealer)

Rating:

1.0

Totally messed up experience with U Haul. Not sure any of it was the fault of the pick up location. U Haul is a completely untogether organization that doesn't know what they're doing. My vehicle became available at 12 midnight(why 12 midnight you ask? Good question!) When I arrived to pick up the vehicle at 7 am there was no way to get the key. I called U Haul and they tried to refer me to a smaller van at a distant location and insisted that this was the answer. Meanwhile, the van, which I'd checked out the day before was sitting right there. But no key. So again, the U Haul answer was to send me to a distant city for a smaller van. Brilliant stuff: meanwhile I'm on a moving schedule. Then there is the "pass around" due to the essential incompetence of the U Haul phone operators, I was passed from one to another and ended up with an even more incompetent individual, yes, that one, in the absence of a manager to speak to, decided the best answer was to GIVE ME AN EVEN SMALLER VEHICLE! Then when I pushed speaking to a district manager, she hung up on me! Hours later this got resolved with me actually picking up the vehicle that was sitting there. U Haul, like many other companies now in an atmosphere of general personnel incompetence, also relies on customer self-service, and reliance on locations which have a secondary focus on U Haul, their main bread and butter being something else, in this case a head shop! Never again will I use U Haul which has fallen so low on the totem pole of functionality. It just ain't worth it! Borrow a van; don't move; try Budget rentals, or whatever, but run don't walk away from U Haul.

Rating:

5.0

Nothing! it was the best service