Totally messed up experience with U Haul. Not sure any of it was the fault of the pick up location. U Haul is a completely untogether organization that doesn't know what they're doing. My vehicle became available at 12 midnight(why 12 midnight you ask? Good question!) When I arrived to pick up the vehicle at 7 am there was no way to get the key. I called U Haul and they tried to refer me to a smaller van at a distant location and insisted that this was the answer. Meanwhile, the van, which I'd checked out the day before was sitting right there. But no key. So again, the U Haul answer was to send me to a distant city for a smaller van. Brilliant stuff: meanwhile I'm on a moving schedule. Then there is the "pass around" due to the essential incompetence of the U Haul phone operators, I was passed from one to another and ended up with an even more incompetent individual, yes, that one, in the absence of a manager to speak to, decided the best answer was to GIVE ME AN EVEN SMALLER VEHICLE! Then when I pushed speaking to a district manager, she hung up on me! Hours later this got resolved with me actually picking up the vehicle that was sitting there. U Haul, like many other companies now in an atmosphere of general personnel incompetence, also relies on customer self-service, and reliance on locations which have a secondary focus on U Haul, their main bread and butter being something else, in this case a head shop! Never again will I use U Haul which has fallen so low on the totem pole of functionality. It just ain't worth it! Borrow a van; don't move; try Budget rentals, or whatever, but run don't walk away from U Haul.
Rick B
Customer Reviews for North County Glass House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! it was the best service
VINCENT LNot have it in a pot shop my contact high wore off half way to my destination.
MICHAEL J