Customer Reviews for North Pocono Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Pocono Self Storage

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Michael E. on

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Address is wrong. Same street but 2.5 miles away from where U-Haul app sends you. Very frustrating and wasted an hour trying to find it and on hold with U-Haul Custer service. Wasted gas, money, and time!

Alex B. on

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Milton S. on

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April R. on

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Aneta C. on

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First of all, lady at this location modified contact without my aproval. Second of all, I told them about the problem with a truck ( huge problem with transmission) and she said she has another customer taking it in the morning. They care only about money, not a safety of the customers. I don't think those trucks are ever serviced. I'll stay away from that location

Larry T. on

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Tom P. on

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Lisa was awesome and very hepful

ted L. on

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Mary R. on

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Allison G. on

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The drop off location was very convenient and in a very nice location..The employees were quite helpful and pleasant.

Mark D. on

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mike S. on

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Michael N. on

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Tammy was very personable and helpful and made renting a pleasant, professional experience. Highly recommend.

JAMES L N. on

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Eduard T. on

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Jerold D. on

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John P. on

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James B. on

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Robert V. on

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Ken L. on

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Stephanie P. on

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Awesome experience at this location friiendly and professional.

Denise B. on

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Outstanding customer service! Lisa was a true professional.

Michael M. on

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antiuinette C. on

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Ronald L. on

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DONNA S. on

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Lisa was extremely helpful and very pleasant

Martin S. on

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My expectation was that I would be able to pick up my rental with no assistance. I spent close to 40 minutes signing up to U Haul 24/7 and downloading the app. Upon arrival to pick the vehicle up the app said my my reservation had expired... Great news! I tried to call the number provided and Brian the regional manager did not answer. Plan B McDonald's and wait an hour. Plan C: Back to the Pocono rental location and had to deal with an associate that was not completely trained at her job (she was very nice). After a few calls an an hour later we were able to get the lock box open for the key... Please keep in mind, now I'm 2 hours behind my original schedule. At this point I'm thinking your 24/7 app and U Haul. com is not an effective method to rent vehicles. The truck was fine, but smelled like smoke or chewing tobacco (it was clean enough, but smelled bad). The drop off was OK, but I'm pretty sure that dropping it off without having to take pictures would have been quicker with an associate. Bluf: I hope you appreciate the feedback, but renting a vehicle from your company cost me stress and time. I'd actually like to he compensated. I'm still upset about my negative experience.

JOHN K. on

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Steve B. on

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