Customer Reviews for North Pocono Self Storage
(U-Haul Neighborhood Dealer)

208 reviews

263 Drinker Tpke   Covington Twp, PA 18424
(Exit 13 on I-380 3 miles north on Rt 435N)

(570) 842-3545

Location Hours

  • Mon-Tue: 9 am - 4:30 pm
  • Wed: 9 am - 1:30 pm
  • Thur-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 1:30 pm

Services at this Location:

Contact Us

(570) 842-3545

263 Drinker Tpke
Covington Twp, PA 18424
(Exit 13 on I-380 3 miles north on Rt 435N)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4:30 pm
  • Wed: 9 am - 1:30 pm
  • Thur-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
1.0

Put the tow carrier on the right way, if you are going to demand that we clean the u-haul or have to pay a service fee, then actually clean the u-haul. The u-haul truck I received had chunks of dirt and rocks along the floor, food and soda in the in cupholders and on the seats and a random needle stuffed into the roofing of the cabin that fell out while I was driving. Clean your freaking vehicles.

Caelynn C. 
Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
4.0

No one was there, but it was reasonably nice place.

Ismael V. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

More information do not advise customer the day before that they have to drive 80 miles away to go pick a uhaul up

joseph W. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Oleg S. 
Rating:
5.0

The woman was awesome showed me where to park and drop the key as she was leaving for 20 minutes. The exact opposite experience from picking up

Michael M. 
Rating:
3.0

Dropped off after hours. No issues

John K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Nothing....he was great

KENNETH B. 
Rating:
5.0

Just add an air freshener or two in the cabin

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Katie A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Farouk A. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

DHARMENDRA P. 
Rating:
4.0

Customer did not leave a comment.

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

Ric C. 
Rating:
5.0

Customer did not leave a comment.

KEENAN O. 
Rating:
5.0

Great helpful service all around

Nicolas M. 
Rating:
4.0

Customer service nice. Truck was clean but NO RADIO....NO HORN? LIKE ISNT IT A HASSARD TO NOT HAVE A HORN IN A TRUCK IN CASE SOMETHING IN THE ROAD LIKE A DEER? WHY DOESNT HORN WORK??

Joseph B. 
Rating:
3.0

I wish the gas tank was on full instead of 3/4 because I was charged gas and it was hard to figure out how to get back to 3/4 with the gauge.

Evamarie W. 
Rating:
4.0

The team member at NP Storage was very nice and helpful. Did not seem to know that the rental was already paid for, seemed unfamiliar with the POS software. It would have been nice if the heavy snow and ice build up on windshield was cleared off. Took me quite a while to clear. Overall, no big problems, I appreciated the good service.

Edward B. 
Rating:
5.0

Excellent location and gorgeous customer service! 10 stars!

david R. 
Rating:
5.0

Customer did not leave a comment.

Jenelle B. 
Rating:
5.0

Tammie was very kind and helpful.

Aimee G. 
Rating:
5.0

Rental was last minute. Vehicle needed stabilize something or other serviced.

Claudia J. 
Rating:
4.0

This the 4th or 5th time that I have used Uhaul,customer service has always been above average,equipment is clean and affordable

John R. 
Rating:
4.0

My reservation time and place if pick up was changed and very in convenient. But the place of pick up lady was nice and helpful.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

berniel W. 
Rating:
5.0

The lady who took care of us at pickup was excellent . The only comment I have it would have been nice if I could have picked it up at 8 o'clock instead of 9 o'clock.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

gaylynn W. 
Rating:
3.0

Not great service but not bad. The agent and paperwork stated the truck fuel tank was 7/8 full. It was not. The fuel tank was clearly only 3/4 full. I have picture to prove.

Paul G. 
Rating:
5.0

Lady that was in the office came out an immediately greeted me and helped me with doing my return online. Made her aware of issues I had and she had said that it was a shame that they wouldn't have given me a cleaner better truck to travel the distance I had to go.

James D. 
Rating:
5.0

The people here were excellent. Highly recommend this place to everyone

Michael M. 
Rating:
1.0

Address is wrong. Same street but 2.5 miles away from where U-Haul app sends you. Very frustrating and wasted an hour trying to find it and on hold with U-Haul Custer service. Wasted gas, money, and time!

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
1.0

First of all, lady at this location modified contact without my aproval. Second of all, I told them about the problem with a truck ( huge problem with transmission) and she said she has another customer taking it in the morning. They care only about money, not a safety of the customers. I don't think those trucks are ever serviced. I'll stay away from that location

Aneta C. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Lisa was awesome and very hepful

Tom P. 
Rating:
5.0

Customer did not leave a comment.

ted L. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

The drop off location was very convenient and in a very nice location..The employees were quite helpful and pleasant.

Allison G. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Tammy was very personable and helpful and made renting a pleasant, professional experience. Highly recommend.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

JAMES L N. 
Rating:
5.0

Customer did not leave a comment.

Eduard T. 
Rating:
5.0

Customer did not leave a comment.

Jerold D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Awesome experience at this location friiendly and professional.

Stephanie P. 
Rating:
5.0

Outstanding customer service! Lisa was a true professional.

Denise B. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

antiuinette C. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Lisa was extremely helpful and very pleasant

DONNA S. 
Rating:
1.0

My expectation was that I would be able to pick up my rental with no assistance. I spent close to 40 minutes signing up to U Haul 24/7 and downloading the app. Upon arrival to pick the vehicle up the app said my my reservation had expired... Great news! I tried to call the number provided and Brian the regional manager did not answer. Plan B McDonald's and wait an hour. Plan C: Back to the Pocono rental location and had to deal with an associate that was not completely trained at her job (she was very nice). After a few calls an an hour later we were able to get the lock box open for the key... Please keep in mind, now I'm 2 hours behind my original schedule. At this point I'm thinking your 24/7 app and U Haul. com is not an effective method to rent vehicles. The truck was fine, but smelled like smoke or chewing tobacco (it was clean enough, but smelled bad). The drop off was OK, but I'm pretty sure that dropping it off without having to take pictures would have been quicker with an associate. Bluf: I hope you appreciate the feedback, but renting a vehicle from your company cost me stress and time. I'd actually like to he compensated. I'm still upset about my negative experience.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Can't think of anything that needs improving at the facility I used. People and business were awesome :)

KIMBERLY J. 
Rating:
3.0

Customer did not leave a comment.

Allyson G. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The lady who checked us through was very friendly and did a great job.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Antony D. 
Rating:
4.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

Tiffani M. 
Rating:
3.0

We were told we could not drop the car carrier off at this location.I told them they better have someone come to their location and get it because that is where I was told to drop it off

WALTER W. 
Rating:
1.0

Did not return phone calls Very unprofessional when you actually are able to connect with someone I will go as far as saying they are rude My experience with this location was so bad that I will likely never use U-Haul ever again and will also be letting other know of my experience

Tom B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

This isn't a reflection of uhaul but the scam of moving help.com that they send you to is worthless if things don't work out. I had to call and live chat to find a number to call them when my unloading help never showed or called. They are completely worthless. I was in a new area and had no resources except my phone. Their site isn't optimized for mobile but 2 people told me I had to fill out the on line form and they'd get back to me? I explained the movers were 2 hours late and the rep on the phone asked me what day the move was scheduled for? Really? How else can you be 2 hours late? Way beyond frustrating don't trust them or depend on them. Call someone local. At least you'll have a place you can go to and yell at someone if they screw you over. Instead I had to deal to deal with a soulless drone sub human who had neither the desire or ability to help me or try to understand my situation. Since I canceled those movers I don't get to review them so that's also a problem. But the uhaul part was fine. Moving help. ..no bueno

Tom P. 
Rating:
4.0

Customer did not leave a comment.

Antony D. 
Rating:
4.0

I have rented from this location twice. The first time the truck had a headlight out and this time the tire sensor monitor was showing an error. The agent offered to call road side assistance but I was on a tight schedule and couldn't wait for them to show up.

April G. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

She was very nice and made the rental quick and easy.

Christian S. 
Rating:
4.0

The truck bed could have been swept out better. It was returned in a better condition than it was received.

Marialana L. 
Rating:
5.0

nothing, it is already excellent service

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

VALERIE M. 
Rating:
5.0

Major problem overall with UHAUL, not the individual locations. I showed up at Mt Pocono Self Storage, where I had confirmed schedule for a truck. The truck was not there, with no trucks available anywhere. However, the gentleman at Mt Pocono recalled an unscheduled dropoff of a truck at North Pocono Self Storage, and he coordinated that quickly and had it reserved for me. Thanks to the locations I was not inconvenienced. My experience with UHAUL itself was poor.

Edward K. 
Rating:
4.0

Customer did not leave a comment.

Mariyolisa M. 
Rating:
4.0

Quick and easy. Friendly service.

dave S. 
Rating:
3.0

Sign on door said, "Went to post office, be back in 10 min. We waited 45 min, no one returned.

PAUL D. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
4.0

Customer did not leave a comment.

Antony D. 
Rating:
5.0

It was clean and they treat you with respect

vincent S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

stephanie K. 
No reviews have been submitted for this location.

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