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JACOBI G
Customer Reviews for North Telshor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very smooth transaction and great customer service.
CHARLIA BNothing, just keep up the good service.
George RIt would have better served our needs if a van or pickup truck could have been rented one way. We did not need a 10 ft cargo and the hitch would not accept our trailer because the ball on the truck was way too close to the bumper. Not enough clearance for the tongue to drop down on the ball. We could not use the truck for what we needed and returned it in 20 minutes with only 11 miles on it and payed $33.00 for nothing.
MICHAEL TThey were closed when I dropped off the equipment and I had to guess at the best place to park. The key drop was difficult to locate as well. I wasn't even sure after hours drop off was allowed. More signage is needed.
DAVID GVery friendly.
Dave BThe guy was very informative and fast. I would recommend this location for a very smooth process.
SHELLEY ANo one was there hard to find office signs on the door on the building in front pointed us to front of buildings and they should point to the back
GERALD RThis location was very convenient. The equipment was clean and operated well. The check in and check out process was very easy and straightforward.
NICHOLAS MGreat service again, however, the location is difficult to find, so some better signage would certainly benefit future users.
Max FStore/location should be better stocked with necessary moving items.
HERIBERTO HVery friendly and helpful!
SHELLA HNOTHING! They were great!!!
Mary DI swepted the uhaul out, pieces of Styrofoam left from previous user
JAMES MOwner was awesome very friendly and helpful
SHAWN CAmazing
MATTHEW BIt's was awkward.
Bryan GNorth Telshor UHaul knocked it out of the park. Super friendly, quick, efficient, had exactly what was listed on his website. Had a bad experience a few minutes before at El Paseo location, I could see the truck that I wanted in the lot and was told it wasn’t available even though they showed it as available on website. Definitely I’ll use N Telshor location for all my future moving needs. 10/10.
ZACHARY SWe dropped off while personnel were at lunch. So we did not see anyone.
Thomas FThe process was smooth and I was in and out in less than 15 minutes. The associate was helpful in answering all my questions and even attached the trailer for me.
WENDY RJust hard to find
Reynold WOverall the drop off was fine. They had no record of us not getting the dolly from the original location, and we still got charged for it. The location was very hard to find, tiny sign in a hidden place.
Arianne PUsed mobile return
JUANITA SOnly suggestion: Clean all of the dead highway speed impact insects off of the front windshield prior to rent out. The rest of the truck was very clean.
RICHARD WVery convenient location for us and excellent personal customer service at this location!
PATRICK MA small stepladder to get in and out of tall trucks would be most helpful.
Betty FAgent took care of me as soon as I pulled in.
ron mGreat location, staff and service
Wayne ZTruck was covered in bugs. Took almost an hour to complete rental online.
Jedediah WProcess was smooth and easy.
Audie SOverall the customer service team was very helpful and friendly. Keep doing what you’re doing, the attention to every customer was great.
Valeria MThe process for picking up and returning the truck was so simple. The guy who manages the lot was super friendly and personable. When we need a truck in the future we will definitely go back to him!
Sarah REasy pick up and drop off. Pleased with the customer service from the representative there.
John HVery small place and kind of challenging to find but worked out well. Contact person was very considerate and helpful!
Arlen BConnie from Floyd’s Uhaul of Las Vegas, NM went way above and beyond to help us get the size truck we needed when there were none to be found. We reallly appreciate your caring service.
Rene Cthe 6x12 trailer needs a jack. three times my wife and I struggled to get the trailer unhooked as there was no help
William WI have had great experiences with both gentlemen who have helped me at the Telshor location. Very polite and helpful with any questions or concerns I have had. This is the only location I will go to in Las Cruces
Christian WPerfect experience ! Many thanks!!
David RThe manager was very nice and helpful! I will most definitely rent from this location again. thank you!
Florencio AEverything was an easy experience!
Ben BUhaul agent was great. No issues.
Darryl PMatt everything go smoothly. Talkative, and friendly.
Donald SI spent 30 minutes trying to get my rental after setting it up for an app-based pick up. Upon arriving to the facility the app told me that this specific facility did not allow that to take place and that I would need to speak to somebody. Unfortunately, the building that was clearly marked U-Haul pick up which had all the U-Haul in front of it had nobody there. I called the U-Haul number and they said it was a specific type of facility and needed to transfer me to another facility. The facility said they tried to call the person on hand and couldn’t get hold of anybody, so was trying to get me a U-Haul from another facility somewhere in town. During this time, a gentleman was picking up Mail and said that the main building I need to go to was in a different part of the building, which is also labeled U-Haul. So long story short, I wasted 30 minutes of my time going to facility Mark U-Haul talking to two different people on the telephone before finally getting my rental. I think I should be compensated somehow, for my time, since the labeling of the facility was poor at least.
Kevin JBack up cameras on the 20’-26’ trucks would be nice, and i'm sure would lead to less damage overall.
Davondre CEZ checkin and check out services for the rental. The dealer was exceptional and provided great customer service.
David SCustomer service was fast and friendly.
Dale SDropped off after hours
John M