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Jeffrey B.
Customer Reviews for North Telshor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
EZ checkin and check out services for the rental. The dealer was exceptional and provided great customer service.
David S.Customer service was fast and friendly.
Dale S.Dropped off after hours
John M.I returned my trailer after hours so I can't speak to the customer service. The facility grounds were well maintained and the app for self service returning the trailer was easy to use.
ALLEN N.In and out both at pickup and drop off was fast.
Larry K.Easy, trouble free transaction which was accomplished quickly
THOMAS E.The location wasn't open during it's stated hours, drop off in a very small area, telephone support to change the drop off location was terrible and multiple phone calls were just not answered or cut off, and the Uhaul app was difficult to use when attempting to take pictures for an unattended drop-off.
Marc C.Very clean equipment and customer area. Easy & quick rental process Extremely helpful with hook-up and return. Highly recommend this location.
MICHAEL S.Matt provided excellent customer service...
Steve G.This was a hassle-free rental. The truck was clean and ran smoothly. Thanks.
Paul D.I wish you would make dropping off easier. It's so hard to tell when and where you will want to drop off a trailer when you are traveling across country. Doing self dropoff should be allowed at any UHaul location within like 50 miles of where you think you want to drop it off.
Jennifer A.Thanks Matt for the great service.
John L.Car was a bit dirty on the inside otherwise everything else was fine. Employee was very nice.
Fred G.Everything was as-expected. Trailer was ready, manager was courteous, informative, and helpful.
David W.Online check in was difficult - when I called help line they weren't super helpful and couldn't answer a simple question
George G.Everything was great
Wayne S.I've used this location numerous times for pick-up and drop-off. They;re friendly & fantastic service. As a smaller woman I have trouble connecting or disconnecting the trailers. They;ve helped me out numerous times, no questions or funny looks.
Linda H.Make directional signs more visible — it felt like a mini-scavenger hunt locating the drop box/drop off location and instructions for leaving equipment there after hours.
Zachary B.Easy and great customer service, Would definitely recommend and go again.
Moises A.You can't do anything to improve customer service.
YSRAEL C.Great customer service!
CHRISTOPHER F.Make the key drop FAR more obvious.
Randi H.The guy who ran the store was really polite and friendly overall awesome customer service skillsâ£ï¸
Mario Jose L.Matt made the drop off easy and he sent the receipt via email as promised. Since we were very tired after 3 days of moving, it was nice to have the process so simple.
deborah N.Very pleased with the manager, his help and knowledge of equipment as well his extra effort to find the best deal due to my limited financial situation. Greatly appreciated. He definitely was life saver!
Eddie C.I am a return customer, and will be back! Thanks!
Dana D.Office opened in time, truck was clean and had the gas level explained the office. Drop off after hours was a breeze through the lighted drop off door location after I dropped off the truck in the exact parking spot I picked it up two days earlier. An extremely pleasant experience.
Scott Y.Mikey is a great representative
LYNN G.We returned after hours and did not work directly with anyone.
Julie Y.The gentleman assisting me was professional and definitely warrant recognition for prompt and timely work.
MIGUEL C.Have a key drop off box like the one pictured in the photo near or at least close to the business entrance/exit and make sure it's clearly marked.
Aprel G.The person who helped me was awesome. He was knowledgeable, agreeable and very helpful. He's been the best I've ever dealt with at U-Haul.
Dodi S.Very Patient and accommodating. I've only used rental equipment once. So, it was important the associates think for you and provide needed information.
Kathy J.The trailer was not clean. The owner blew out the grass, but there was still oil or something in the back right corner. The forward drivers side tire was bald. The owner said it would take too long to change and suggested renting a trailer at another location. We just took the trailer we were given and hoped the tire wouldn't blow. The running lights did not work, which we didn't discover until later (our fault). There was also damages that weren't marked, but they were in the pictures that we reviewed.
Michelle W.Not open, no clear signage with instructions for drop off. Key box not easy to find.
PHILIP E.Staff was super friendly and helpful, couldn't ask for an easier transaction
jered S.great efficient service...
MICHAEL D.Very friendly and quick service!
matt M.Great customer service and friendly staff 10/10 would recommend
Alonso S.Check the tires on trailer before you rent it out to new customers. One of the tires were below half the recommended PSI.
Alabama H.The manager of this location was so helpful. I would definitely use this location for future needs and highly recommend it to others.
Janice S.Very professional person to work with.
Timothy K.Exceptional customer service - he's a great representative of the Uhaul Brand Scott
Scott P.