Customer Reviews for North Telshor Self Storage
(U-Haul Neighborhood Dealer)

580 reviews

300 N Telshor Blvd Ste 700   Las Cruces, NM 88011

(575) 523-3961

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(575) 523-3961

300 N Telshor Blvd Ste 700
Las Cruces, NM 88011

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Process was smooth and easy.

Audie S 
Rating:
5.0

Customer did not leave a comment.

Yung C 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
4.0

Overall the customer service team was very helpful and friendly. Keep doing what you’re doing, the attention to every customer was great.

Valeria M 
Rating:
5.0

The process for picking up and returning the truck was so simple. The guy who manages the lot was super friendly and personable. When we need a truck in the future we will definitely go back to him!

Sarah R 
Rating:
5.0

Easy pick up and drop off. Pleased with the customer service from the representative there.

John H 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Very small place and kind of challenging to find but worked out well. Contact person was very considerate and helpful!

Arlen B 
Rating:
5.0

Connie from Floyd’s Uhaul of Las Vegas, NM went way above and beyond to help us get the size truck we needed when there were none to be found. We reallly appreciate your caring service.

Rene C 
Rating:
4.0

Customer did not leave a comment.

Micaela M 
Rating:
5.0

Customer did not leave a comment.

Sara M 
Rating:
4.0

the 6x12 trailer needs a jack. three times my wife and I struggled to get the trailer unhooked as there was no help

William W 
Rating:
5.0

Customer did not leave a comment.

Alan L 
Rating:
5.0

Customer did not leave a comment.

diane d 
Rating:
5.0

Customer did not leave a comment.

Mark O 
Rating:
5.0

I have had great experiences with both gentlemen who have helped me at the Telshor location. Very polite and helpful with any questions or concerns I have had. This is the only location I will go to in Las Cruces

Christian W 
Rating:
5.0

Customer did not leave a comment.

Candi P 
Rating:
4.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Perfect experience ! Many thanks!!

David R 
Rating:
5.0

The manager was very nice and helpful! I will most definitely rent from this location again. thank you!

Florencio A 
Rating:
5.0

Everything was an easy experience!

Ben B 
Rating:
5.0

Uhaul agent was great. No issues.

Darryl P 
Rating:
4.0

Customer did not leave a comment.

William J 
Rating:
5.0

Matt everything go smoothly. Talkative, and friendly.

Donald S 
Rating:
5.0

Customer did not leave a comment.

david v 
Rating:
2.0

I spent 30 minutes trying to get my rental after setting it up for an app-based pick up. Upon arriving to the facility the app told me that this specific facility did not allow that to take place and that I would need to speak to somebody. Unfortunately, the building that was clearly marked U-Haul pick up which had all the U-Haul in front of it had nobody there. I called the U-Haul number and they said it was a specific type of facility and needed to transfer me to another facility. The facility said they tried to call the person on hand and couldn’t get hold of anybody, so was trying to get me a U-Haul from another facility somewhere in town. During this time, a gentleman was picking up Mail and said that the main building I need to go to was in a different part of the building, which is also labeled U-Haul. So long story short, I wasted 30 minutes of my time going to facility Mark U-Haul talking to two different people on the telephone before finally getting my rental. I think I should be compensated somehow, for my time, since the labeling of the facility was poor at least.

Kevin J 
Rating:
5.0

Customer did not leave a comment.

Rodney M 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Back up cameras on the 20’-26’ trucks would be nice, and i'm sure would lead to less damage overall.

Davondre C 
Rating:
4.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Customer did not leave a comment.

Terry P 
Rating:
5.0

Customer did not leave a comment.

Yolanda M 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
4.0

Customer did not leave a comment.

William S 
Rating:
5.0

EZ checkin and check out services for the rental. The dealer was exceptional and provided great customer service.

David S 
Rating:
5.0

Customer did not leave a comment.

Natasha G 
Rating:
5.0

Customer service was fast and friendly.

Dale S 
Rating:
5.0

Customer did not leave a comment.

rich v 
Rating:
5.0

Dropped off after hours

John M 
Rating:
5.0

I returned my trailer after hours so I can't speak to the customer service. The facility grounds were well maintained and the app for self service returning the trailer was easy to use.

ALLEN N 
Rating:
5.0

In and out both at pickup and drop off was fast.

Larry K 
Rating:
5.0

Easy, trouble free transaction which was accomplished quickly

THOMAS E 
Rating:
2.0

The location wasn't open during it's stated hours, drop off in a very small area, telephone support to change the drop off location was terrible and multiple phone calls were just not answered or cut off, and the Uhaul app was difficult to use when attempting to take pictures for an unattended drop-off.

Marc C 
Rating:
5.0

Very clean equipment and customer area. Easy & quick rental process Extremely helpful with hook-up and return. Highly recommend this location.

MICHAEL S 
Rating:
4.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

Matt provided excellent customer service...

Steve G 
Rating:
5.0

Customer did not leave a comment.

Carlos C 
Rating:
5.0

This was a hassle-free rental. The truck was clean and ran smoothly. Thanks.

Paul D 
Rating:
5.0

Customer did not leave a comment.

Timothy J 
Rating:
5.0

Customer did not leave a comment.

Dana W 
Rating:
5.0

Customer did not leave a comment.

Arturo Q 
Rating:
5.0

Customer did not leave a comment.

Bocephus H 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

Glorua A 
Rating:
3.0

I wish you would make dropping off easier. It's so hard to tell when and where you will want to drop off a trailer when you are traveling across country. Doing self dropoff should be allowed at any UHaul location within like 50 miles of where you think you want to drop it off.

Jennifer A 
Rating:
5.0

Thanks Matt for the great service.

John L 
Rating:
3.0

Car was a bit dirty on the inside otherwise everything else was fine. Employee was very nice.

Fred G 
Rating:
5.0

Everything was as-expected. Trailer was ready, manager was courteous, informative, and helpful.

David W 
Rating:
3.0

Online check in was difficult - when I called help line they weren’t super helpful and couldn’t answer a simple question

George G 
Rating:
5.0

Everything was great

Wayne S 
Rating:
5.0

Customer did not leave a comment.

Stephanie H 
Rating:
5.0

I've used this location numerous times for pick-up and drop-off. They;re friendly & fantastic service. As a smaller woman I have trouble connecting or disconnecting the trailers. They;ve helped me out numerous times, no questions or funny looks.

Linda H 
Rating:
5.0

Customer did not leave a comment.

Damaris F 
Rating:
3.0

Make directional signs more visible — it felt like a mini-scavenger hunt locating the drop box/drop off location and instructions for leaving equipment there after hours.

Zachary B 
Rating:
5.0

Easy and great customer service, Would definitely recommend and go again.

Moises A 
Rating:
4.0

Customer did not leave a comment.

susan w 
Rating:
3.0

Customer did not leave a comment.

STANLEY P 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

You can't do anything to improve customer service.

YSRAEL C 
Rating:
5.0

Customer did not leave a comment.

Jeanne M 
Rating:
5.0

Great customer service!

CHRISTOPHER F 
Rating:
5.0

Customer did not leave a comment.

mary m 
Rating:
5.0

Customer did not leave a comment.

Rovena H 
Rating:
3.0

Make the key drop FAR more obvious.

Randi H 
Rating:
5.0

The guy who ran the store was really polite and friendly overall awesome customer service skills❣️

Mario J 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Anderson M 
Rating:
5.0

Matt made the drop off easy and he sent the receipt via email as promised. Since we were very tired after 3 days of moving, it was nice to have the process so simple.

deborah n 
Rating:
5.0

Very pleased with the manager, his help and knowledge of equipment as well his extra effort to find the best deal due to my limited financial situation. Greatly appreciated. He definitely was life saver!

Eddie C 
Rating:
5.0

I am a return customer, and will be back! Thanks!

Dana D 
Rating:
4.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

Office opened in time, truck was clean and had the gas level explained the office. Drop off after hours was a breeze through the lighted drop off door location after I dropped off the truck in the exact parking spot I picked it up two days earlier. An extremely pleasant experience.

Scott Y 
Rating:
5.0

Customer did not leave a comment.

Sven R 
Rating:
5.0

Customer did not leave a comment.

Katherine B 
Rating:
5.0

Mikey is a great representative

LYNN G 
Rating:
5.0

We returned after hours and did not work directly with anyone.

Julie Y 
Rating:
5.0

The gentleman assisting me was professional and definitely warrant recognition for prompt and timely work.

MIGUEL C 
Rating:
5.0

Customer did not leave a comment.

Krystyna N 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Customer did not leave a comment.

dennis r 
Rating:
4.0

Customer did not leave a comment.

Russell S 
Rating:
4.0

Customer did not leave a comment.

Valentin P 
Rating:
4.0

Customer did not leave a comment.

Valentin P 
Rating:
1.0

Customer did not leave a comment.

Nathaniel R 
Rating:
5.0

Customer did not leave a comment.

Dale F 
Rating:
5.0

Customer did not leave a comment.

Dennis W 
Rating:
4.0

Customer did not leave a comment.

Robert M 
No reviews have been submitted for this location.

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