Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lula is a nice lady to work with she knows uhaul well and understands people and there situations Recommend her highly nice place to get your uhaul at
The U-Haul Manager in Tok, AK, was incredibly helpful, flexible, and friendly. She gave us extraordinary customer service, even though it was her day off. She came in right away and helped solve problems immediately.
Awesome customer service!!!
The uhaul lady in Tok was awesome we give her an A+++
Very dirty truck. Inside and out.
I rent my equipment to get pickup in Anchorage, AK. Then I got called to let me know that they don't had the equipment two days prior to my trip. I got offer $100 discount to drive four hours one way to pick up the car transporter!!! Worst service ever...
Rear right outside tire had sidewall damage. Had to return next day to repair. Employee was VERY friendly and helpful.
The cab of the truck was filthy. If customers are charged for not cleaning the truck, then it seems that the operation renting the truck should clean it before passing it off to a new customer. We cleaned the truck so we wouldn't be charged, but we were cleaning someone else's mess . . . food, personal items, dirt!
Great customer service..
get a drop off box for the keys
The person in charge was very knowledgeable and helped make our trip the best it could be.
Amazingly helpful customer service!
I still have not received a receipt showing my total charges. The office in Tok was closed and I just dropped off the key.
Your representative was extremely helpful and informative. She does not need any improvement.
t would be nice to have a place to sit, if you have to wait while other customers are being serviced. Elderly and handicapped individual's find it very hard to stand for long period's of time.
I would like the final bill I receive by e-mail to include the cost of the entire rental. I am trying to do my taxes and have nothing which tells me the actual amount I paid, just the estimated cost. Unfortunately, the I R S would not consider that as a receipt. Please e-mail me the actual receipt with the ENTIRE AMOUNT PAID.
was originally supposed to pick up in fairbanks ak. the day I was supposed to pick up they calle and said the trailer wouldn't be ready until the next day. the next day they told me it still wasn't ready and wouldn't be until the following morning when I was supposed to leave. they then told me my options were to either wait another day to leave or drive 200 miles to northern energy corp to pick one up. I chose to drive and pick it up because I needed it before the next day. the lady at northern energy corp was very nice and helpful, but it was very inconvenient to have to drive 200 miles out of my way to pick up a trailer that I should have already had loaded and ready to go but instead I was driving to get one. there should be a system in place to where a u haul worker would take a company truck to pick up a trailer for a customer that is willing to pay 1000 dollars for a trailer instead of making them have to go get it themselves if there are none available or anywhere close by.
Thank you for your help in returning the truck and for helping get rid of some extra charges that I was u aware of.
The place of pick up was wonderful. It is the main office people who need direction in curtisey. The are rude.
Very satisfied with my rental thank you
Put some decent tires on your truck. The tires on this truck shot Stuck leaving northern energy, had to call tow truck in Fairbanks to get unstuck. Otherwise good clean truck
While the contact person was pleasant and accommodating the truck was not serviced as previously arranged. It was low on oil and almost completely out of coolant. The coolant problem was eventually identified by myself as a leaking rad hose and thankfully the truck did not overheat when I drove it....but it was worrisome and a concern.
Was treated very well and the staff went well above their normal job to make everything went well. The truck was new and worked without a problem.
You could hire more people like Cathy. She rented me the truck. She used common sense and initiative. I would rent from her in a minute!
Many thanks for being there when I needed the help. God Bless!
The uHaul I received had the check engine light on, when I told the staff about it they told me "It's not a problem, there is nothing wrong with the truck. The light will probably go off once you hit a bump." So I trusted their word and I took the uHaul. When I got 30 miles out of of town the we noticed the truck was leaking fuel, it leaked a whole tank of fuel out of the truck and we were stranded on the side of the road.
Had to wait for someone to help us rent the U-haul, which is normal for a small town shop...great people and excellent service!
No improvements, we were grateful for the wonderful service and for them going the extra mile for us.
Make computer contract process simpler for agent.
The lady who took care of us was having so much trouble with her web site and she worked so hard to get what we needed. She was a godsend to us. Thank you
u all need tell people they need lights for the car on the cardolly i had no idea i needed them and got a ticket thank you
