I originally reserved my U-Haul online at a specific location to find out upon arrival it was not there. I was forwarded to another location in an area I do not prefer to pick up a different truck. The person there was polite enough but had no idea what to do and was super busy running a register leaving me standing waiting for him to have time to help me. Finally a representative called me and talked me through online check out only to find out the appliance dolly I had reserved was not available at this location leaving me to try to find one elsewhere. In the end a process I expected to take 20-40 minutes ended up taking almost 2 hours.
John P
Customer Reviews for Northgate Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stay consistent!
Karen MThe guy we talked to on the phone was very rude
Marco V