Amazing customer service
JACLYN S
Customer Reviews for Northside Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I do not like the app. The app was very confusing and kept going in and out. I had to keep downloading several times when I would answer questions. Then reopen and do it all again,app was very frustrating.
Lisa GBe nicer keep your word I will never rent from this location ever again worst experience ever will not recommend this place and if I see anyone asking about this place I will definitely let them know
SARA CNothing. I, unfortunately, had to return the truck late due to being admitted into the hospital during my move. However, the lady I spoke with was understanding, considerate and helpful throughout the process.
Jennifer GBrick and mortar customer service was horrible. And rude. no one explained the app before we rented.
David Nfriendly staff
RONALD BThe only thing that I saw was an issue is the mileage tracking. The mileage went up 6 miles for a 3 mile road. It's definitely off on how far an actual mile is. But I suppose that's how y'all make your money.
Amanda HEverything was great!!!
April HThe truck was super stanky in the hatch part. As i was driving the truck was either stuck in gear 2 or refused to go past gear 2. I was not wanting to accelerate. When i pressed the brakes the engine was not wanting to downshift in order to stop.
Terika JThe lady was super nice and very professional and super helpful In a time that I absolutely needed it , she made it all happen for me , Five star rating from me! Thank you!!!
joshua bAfter hours
Esperanza CPut equipment that was paid for in the truck and not make me drive an hour one way to get one from a local dealer… also stop charging twice the amount of money for a 39.95 U-Haul… I paid 91 dollars and then you guys wanted to recharge me 83 dollars….
Janet CExcellent service!
Darrin BThe manager treated with me with such compassion when I was in desperate need... As a single mother, it can be so difficult to get help and understanding... Please recognize her for the truly amazing person she is!!! She really is a treasure to this world and most certainly for your company! (:
Nicole wFast and easy drop off with very friendly owner.
Susan MGreat customer support! 10/10
CORY PSuper friendly and fast service. Rhonda at the front desk what so great to work with! :)
Zarek BI can’t remember the agents name but she was extremely helpful and courteous. Recommend!
Joseph FThe location in the uhaul map led me to the wrong place. Then it took another 30-45 mins. to find the place.
Shawn MWe went over 3 miles and uhaul took another 117.00 $ out of my account Gas was back on full and everything i took pictures
CHERI LI was scheduled to pick up my U-Haul truck and trailer in Jonesboro and then the day before I was supposed to pick it up I got a phone call from you guys and I had to drive an hour to another location to pick up the truck and then go to another location to pick up the trailer and if it wasn't the last minute I think I would have shopped around a little more and I regret not shopping around a little more for a moving truck we made a verbal agreement and you guys broke the verbal agreement and the cost is outrageous especially on the insurance of the truck
BENJAMIN Pyour 24/7 system is not all that easy to navigate.
Howard FVery professional,andcurtious. Thanks. Danny Martin
DANNY MGreat experience
JENNIFER BExcellent service & reliable piece of equipment
MICHAEL GNo help! Hate you ppl
Terri DEverything went well nice and courteous and informative. The equipment was in excellent shape and my experience was great.
RONNIE EEasy to drop off
ASHLEY DThe worker was very very helpful
DENITA EI book a truck in Jonesboro. The truck should have been in Jonesboro NOT 35 miles out of town
QUINTIN DGreat customer service.
JENNIFER BThey were wonderful and friendly and the lady did everything to make sure I got placed in a truck!
Brittany CGreat service and so friendly.
MICHAEL C