The van I used is getting a little long in the tooth. It had 152K miles and about 100 little black "x" stickers. The window seal on the passenger window is wonky and whistles on the highway.
Joseph S
Customer Reviews for Northwest Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had reserved truck, and dolly weeks prior. Two days before my pick up i get a called saying that the dolly wasn't available at this location. Other location was significantly further away. As I had planned everything in advance as my time was limited for the cross country moved. I would had expected Uhaul to arrange the transportation of the dolly, but instead I was left to change pick up location with was in unconvinced. Up on receiving the truck, we notice the inside was dirty, with a strong odor, and full of dog hair. The cargo compartment was full of water.
Jairo SNorthwest Auto allowed me to rent a trailer over the counter which helped us stay on schedule and return the trailer the same day, thanks !
DONN CThe process of submitting the vehicle condition report at pick up was unsatisfactory: app did not work, photos would not upload, pages failed to load. Process took 1 hour and 45 minutes with no credit offered by Uhaul for the wasted time on my rental. Will not use Uhaul again.
Jane BPick up was quick, simple and easy.
Douglas AHave Sunday hours, or a way to pick up on Sunday for trailer rentals.
Christiann BI personally was not there to return the truck but my husband was pleased with the service. Thank you.
Rene Cgreat team at Northwest Auto
PAUL GEverything was excellent
JEFFERY KEasy and convenient!. Will use again
Barbara F