Customer Reviews for Northwest Auto
(U-Haul Neighborhood Dealer)

26 reviews

32 Railroad St   Canaan, CT 06018

(860) 824-7260

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 824-7260

32 Railroad St
Canaan, CT 06018

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

evelyn b 
Rating:
3.0

I had reserved truck, and dolly weeks prior. Two days before my pick up i get a called saying that the dolly wasn't available at this location. Other location was significantly further away. As I had planned everything in advance as my time was limited for the cross country moved. I would had expected Uhaul to arrange the transportation of the dolly, but instead I was left to change pick up location with was in unconvinced. Up on receiving the truck, we notice the inside was dirty, with a strong odor, and full of dog hair. The cargo compartment was full of water.

Jairo S 
Rating:
5.0

Northwest Auto allowed me to rent a trailer over the counter which helped us stay on schedule and return the trailer the same day, thanks !

DONN C 
Rating:
5.0

Customer did not leave a comment.

Shelly R 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T 
Rating:
5.0

Customer did not leave a comment.

Marcus O 
Rating:
3.0

Customer did not leave a comment.

Albert W 
Rating:
5.0

Customer did not leave a comment.

Jean m 
Rating:
5.0

Customer did not leave a comment.

EDWIN E 
Rating:
4.0

The process of submitting the vehicle condition report at pick up was unsatisfactory: app did not work, photos would not upload, pages failed to load. Process took 1 hour and 45 minutes with no credit offered by Uhaul for the wasted time on my rental. Will not use Uhaul again.

Jane B 
Rating:
3.0

Customer did not leave a comment.

PAUL P 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

Customer did not leave a comment.

Donn C 
Rating:
5.0

Customer did not leave a comment.

Edward D 
Rating:
4.0

Pick up was quick, simple and easy.

Douglas A 
Rating:
5.0

Have Sunday hours, or a way to pick up on Sunday for trailer rentals.

Christiann B 
Rating:
4.0

Customer did not leave a comment.

Michele M 
Rating:
4.0

I personally was not there to return the truck but my husband was pleased with the service. Thank you.

Rene C 
Rating:
3.0

Customer did not leave a comment.

James K 
Rating:
5.0

Customer did not leave a comment.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA M 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
4.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

great team at Northwest Auto

PAUL G 
Rating:
5.0

Everything was excellent

JEFFERY K 
Rating:
5.0

Easy and convenient!. Will use again

Barbara F 
No reviews have been submitted for this location.
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