Customer Reviews for Northwest RV & Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northwest RV & Mini Storage

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Jacob W. on

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It was very difficult to pick up the trailer. Took about 45 minutes to confirm pickup.

Paul D. on

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Waited 30 minutes for someone to show up and open door. Hooked up my own trailer the guy didn’t even know difference in size of trailers. The office smelled awful lady didn’t know how to do paperwork. Took an hour to do it. No pictures taken. Dog kept jumping and attacking me in office.

Karen B. on

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Equipment was dirty. This is the second time we have rented dirty equipment.

DELUS J. on

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I highly recommend using City Storage. They were always professional and courteous. Thanks very much

stephanie C. on

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The pickup location was less than desirable at best.

Alexandria P. on

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Customer did not leave a comment.

Brian E. on

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The only thing missing was a bar to lift the jack when parked at U-Haul location of storage. Had to find a ink pen in our truck and use it because our jack was different size. Was glad we were able to drop off on Sunday even though it wasn't a normal business day. Thank you!

Brian W. on

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this location was fine and did a good job. However, when I called to make my order, the local lady was rude and hung up on me. I called the 800 number and filed a complaint, after the local manager failed to call me, after I called back and asked another person to have him call me. So wasn't very happy with service or followup

David C. on

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They were VERY nice! I will use them frim now on! Much better experience then the uhaul store

Randy B. on

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I reserved a 26' truck 1 week prior to picking up this truck for my move at the U haul rental at Ace hardware located in Maryville MO. I EVEN CALLED ON THURSDAY TO comfim reservation. When I got to uhaul on Saturday morning there was no truck at uhaul. I had to drive to St Joe MO to get another truck. 40 miles out of my way. No discount was offered. I'm a retired navy veteran and that day was veteran's day. After driving to St Joe to get the truck and completing all the paperwork, I found out the truck only had a half of a tank of gas. It cost an extra $75 to fill it up. This was the worst experience I had had with uhaul.