Goodness gracious your online checkout experience was awful. It took 19 minutes of me sitting in a car for me to get checked out (and the “instant†chat took 15 mintues to respond). Beyond that, I never received the contract I was supposed to get, which I only realized when I went to return the vehicle and had no records of what mileage and gas level the vehicle was supposed to be at.
Parker S.
Customer Reviews for Northwest Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Job. Thank you
Charles R.Nothing
Anthony B.Easy! No fuss.Fair price. Honest, no hidden fees. I'd definitely recommend the Winsted Road location. Thank you!
karen H.The location is a run down fishing and Gun store. The owner sits in the back of the store where the guns are so he can watch Fox News or OAN and shout things like, “Not like these fuckin CT democrats trying to steal your guns†and “these fuckin libtards are everywhere†All while OAN is blearing images of the Jan 6th insurrection. Not to mention he has you sign the paperwork on the gun display case. During the use of the unclean, no 12v (lighter port), no usb for charging any devices including GPS! The check engine light comes on! I call the help number and was told that, “some times that happens†and “it Should be fineâ€. All things you want to hear when you're hauling you possessions to a new home. The return was even worse than the pick up. The owner was still in the back but this time he had a racist buddy with him. They were watching some movie on the TV this time. Not sure what it was but the scene I was blessed to see was involving someone being brutally murdered with a machine gun. I would Never in my life return to this location to rent a truck. Never. This location and its management/ownership may have soured me off UHAUL all together. If this is the quality of franchise owners associated with the brand. DO BETTER!
Chris G.The truck was clean and ready for pickup. The paperwork was handled efficiently. The truck did NOT drive like a van. I have driven 26ft UHauls before. This one was in dire need of a tune up and alignment. Thankfully I did not need to take it on a highway as our location/move was a short distance from the rental location.
Joyce M.Perfect
Wady Javier M.Out in the middle of Western CT/MA it's great to have guys like this when you need a truck. I wish the rental counters I use back in the cities ( New Haven, New York, Boston) could have as good an attitude and deliver good service without hassle. The guys here are not “business as usual†They are just “as usualâ€
William R.Tell customers what type of gasoline the truck takes regular or diesel in it. Explain daily rate and flat rate mileage and cost more. Actually fix your app. I tried using it a few times and could not get it to work right or choose the right plan and had to call customer service for help.
LYNN W.All aspects of my rental experience were as expected and should I need another rental in the future this will be primary location for U-Haul services
Scott W.Nothing. It's all good!!
GEORGIA B.U-HAUL DONT CHANGE ANYTHING YOUR SERVICE IS AMAZIN SPECIALY Northwest Sporting Goods 178 Rowley St Winsted, CT 06098 THEY ARE THE BEST AND VERY NICE
Jose T.Thank you.
Gregg P.The frustrating thing is my storage unit is at the UHaul in New Hartford CT 06057 and they had five 15' trucks. I was not allowed to pick up or return to Thai location. And has to drive out of my way for both pick up and return, burning over and hour if my day during a busy and stressful relocation day. This has me considering alternate vendors. This location is just a dirt lot and a drop box. No management and a free for all to park. We are all driving vehicles we are unfamiliar and with little reining space It is just a dumping ground of oversized trucks.
Lawrence W.Quick and easy. I will come here anytime I need a uhaul.
GEORGIA B.Staff was great. Truck was disgusting and filthy. Peanut shells and garbage in the cab. We had to clean the truck of toys, broken glass, sand, and garbage before we could even put our stuff inside.
Kristin R.Good customer service, expedited process, and overall satisfying business transaction.
Andrew G.Nothing for me.
sabrina M.Northwest sporting goods has always been great.
Corey S.Very easy process.
Paul C.Dealt with a very helpful person.
Paul C.Great guys in WINSTED location.
Cathy P.Have dollies' available at pick up locations
Christopher O.Making sure there are moving blankets and straps to hold things in place
Amy B.Ease of doing business, fast and excellent customer service! Highly recommend!
Lynne L.Being charged a gas fee when was returned as promised. Also it's a month later to through misc charge
Andrew U.Nothing They were very helpful
Harrison K.Customer service was awesome! Friendly, helpful, knowledgeable and courteous! I even got a thank you on drop off!!! The way customer service used to be.
Ron D.No contact, dropped off after hours
Michelle S.Don't change anything.....
David S.Easy process friendly staff
Daniel B.Super nice folks to deal with made the entire process very quick & easy. Thanks.
Mark M.The vehicle was not fit to be rented to any person. You immediately smelled cigarettes when I put the heat on in the Vehicle. There was burnt matches stuck to the inventory of the vehicle.
BENJAMIN S.Easy to find, lots of parking and key drop off were all a snap! The guys inside were fantastic as well, I had a small issue with my pickup and they were so friendly and helpful, was so appreciated!
Jenna D.Nothing needs to be changed. It was convenient and easy and the shop persons were polite and pleasant.
Catherine V.Great location off RT 8 and 44. Storage and Propane refill also available. Friendly staff. The equipment is new, clean and well maintained. Thank you.
Charles R.It's always great there great people
Cindy T.We received a voice mail that we would receive a $50 refund check in the mail. We still have not received it and are following up.
Gerald G.The pickup location had conspiracy theory media playing loudly on the TV.
Keith S.A very nice and helpful person running this location.
ROBERT G.Can't think of anything
Joy S.Don't charge for fuel if it wasn't full when the customer gets it.
JEFFREY P.THE BEST CUSTOMER SERVICE. Made my experience picking up and dropping off very convenient and easy. Highly recommend
PAUL P.Great customer service.
Michael W.There was a problem with the cargo van within the first day. I had already filled up with gas, QUICKLY they exchanged the vehicle, problem was solved & I was on my way to work. I was surprised how reasonable priced the rental was. If my equipment goes down again, U-Haul will be my first call.
gordon H.I love this place. Always kind and professional. I recommend them to everyone. You Rock!!!
Saida A.Moving out of my office was made very easy. In my opinion, nothing needs to be improved
Roger N.Everything went well with no problems
Walter O.Have more pick up trucks available at this location. Seems to be in great demand. The workers are helpful and accommodating.
Dave M.Overall great experience.
DAWN H.Very pleased with the great service at the winsted location.
Gene D.