Customer Reviews for Northwest Sporting Goods

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northwest Sporting Goods

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TIM C.
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Customer did not leave a comment.

Tara G.
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Kara C.
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Christopher W.
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Michael W.
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Wash inside of windshield.

Gary B.
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Timothy C.
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James K.
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Joseph M.
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Michael W.
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Sara T.
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The original quote I got online was about half of what I paid. I wish the pricing was more accurate

Melissa K.
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Douglas K.
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Awesome location!

Tiffaney C.
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They were very nice and positive. However, no one wants to be given a truck with no keys and then be issued a truck stuck behind another truck with 2 feet of snow on it. “Ready when you get there” was not our experience.

Miklos J.
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Dan M.
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Everyone inside the store was super friendly and about the only highlight of our move. They made it great I would highly recommend this place

Maria M.
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In my opinion it's over pricebecause it said 19.00 but then u get hit will all the extra fee

mark J.
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Scott G.
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Nothing.

george C.
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Katelyn R.
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Excellent service every time

joan Z.
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The engine light was on. The transmission had major problems and was shifting badly.

Donna A.
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John C.
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Mark C.
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Masks are mandatory in Connecticut due to COVID. The workers at the pick up location did not wear masks and when asked about them just said "we're good". There was also a delay in finding our reservation. The truck was fine for our needs, but in the future we will use another pick up locations

Michael L.
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Nicolay P.
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gerald G.
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Gary O.
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chris B.
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Lisa T.
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Trucks could be cleaned better for the next customer. We had to clean it out before using so my things wouldn't get dirty. Just took additional time to do that.

JOSEPHD N.
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Pedro D.
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Michael W.
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Jessica M.
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Joseph M.
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william S.
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Michael R.
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Mohamed A.
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I did everything on my own. I went after hours to drop the car after cleaning it by myself and I did the self checkout. the location was in the middle of nowhere and I didn't meet anyone so I can't judge their service

John G.
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Good service, Good guys

Vanessa S.
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I placed a reservation for a 17 ft truck and when I got there they gave me a 15 ft truck. As the 2 men behind the counter were checking me out they kept saying "oh it gave her the broken down one". On the website when I made the reservation it said that if I didn't get what I ordered I would get $50. They also charged me the price for the 17ft truck.

Thomas C.
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Employees not wearing masks and masks not required to enter per order of the governor of CT

Joseph K.
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I heard the online/self-serve experience was awful (various ratings on the playstore) so asked the guy there to handle it manually, which he did quickly. That was terrific

Marilyn V.
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Thaddeus D.
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Lee W.
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Linda F.
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CYNTHIA G.
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Joan Z.
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Well I had to go to Winsted, CT to get the UHaul when there was a UHaul in my town. The problem is New Hartford, CT never seems to have any trucks. I suggest moving some trucks around so people don't have to travel so far to get a UHaul.

William Z.
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Customer did not leave a comment.

Stephen G.
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Got a flat tire, waited over an hour for roadside assistance. They arrived and didn't know how to change a tire so they left in under 10 minutes of being there. Took 45 minutes to get in touch with Uhaul corporate number. Ended up changing tire by myself with no assistance.

Lynelle J.
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James F.
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Quick and efficient. High marks for everything.

Diane K.
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Super nice guys. I would go there again.

Steven M.
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David D.
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I was booked into a local location and UHaul called and changed the location to one 8 miles further away with the promise of a $50 discount. However, when the contract was finalized the discount was not there. I do not appreciate the bait and switch and having to pay more in mileage due to a change that UHaul made. Have to think twice about booking my next rental with UHaul.

Stephen Z.
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Bert R.
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Timothy M.
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Agent/contact people at Northwest were great. Truck cab itself was full of crumbs when picked up plus an open bottle of water. In days of Covid this is not really acceptable. Change oil light was on, so maintenance questionable..Agent prepared me about oil light so it was not as stressful as it might have been. Van performed well and cargo space was cleaner than cab. Again Northwest Sports people were great.

Thomas C.
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Curtis K.
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Glenn C.
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Mark M.
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Jamie M.
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Everything was great

kevin D.
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Easy...easy and trouble free at a great price!!!!

Klayton W.
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Paul B.
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William C.
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Aaron W.
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I think I got scammed to a certain degree. Paid for miles and a day I didn't need. Money wasted that I do t get back in any way.

Bob K.
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Matt K.
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The online pricing is very deceptive got charged $40 plus in “fees” that I did not authorize

Meghan R.
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Please inform the customer of the correct drop off location.

Keith R.
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The trailer was not hooked up to 20' box truck correctly and became unhitched at highway speed 10 minutes after leaving the pick up facility creating a dangerous situation. The 6'x12' box trailer began fishtailing wildly while being dragged by the safety chains. I was able to slow the truck down, but was shocked that the trailer did not flip and destroy itself on the highway. Once I got the trailer re-hitched I correctly secured it and had no issues for the rest of the rental period. BY THE WAY THE BOX TRAILERS DO NOT HAVE JACKS ATTACHED SO YOU HAVE TO LIFT THE TRAILER TONGUE BY HAND TO HITCH TO THE TRUCK. IF THE TRAILER WERE LOADED YOU WOULD HAVE TO UNLOAD THE ENTIRE TRAILER IN ORDER TO RE-HITCH IT. Of course, if it were loaded it would have likely snapped the safety chains and crashed, destroying everything inside. U-Haul's car carriers and some open trailers have attached jacks. It is crazy that the enclosed trailers do not. FIX THIS, U-HAUL!!!

Thomas P.
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Crystal H.
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Brandon M.
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Thomas L.
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Very friendly, quick and efficient.

Jennifer C.
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Friendly staff. Don't change a thing

John R.
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Customer did not leave a comment.

Gregory S.
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The truck share app was not that user friendly. And when I forgot my drivers license and wanted to use my wife's, I couldn't get anyone on the phone to ask if that would be accepted. The people at both the pick up and drop off location were great.

Katelyn R.
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Mary L.
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Matthias H.
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TIMOTHY W.
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Check to be sure everything works. My rental had no A/C.Called for roadside assistance to have it fixed,was told 90 minutes someone would be there. 60 minutes got a phone call from someone saying no one was coming out an suggests driving it to a facility. Mote miles on my tab. 3 hour round trip with my dog and no A/C. In the 90s yesterday

Stephanie C.
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Only problem I had was a couple minutes late picking it up so wasn't able to do the online pickup etc.

Jeffery H.
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Great people to work with at this U-Haul location. It's really the people you have working for you that make it a great experience.

Caitlin B.
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Customer did not leave a comment.

Vytautas B.
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Jamie M.
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My experience was top notch, unless you wanted to give my pizza and beer

NElla S.
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MARCIA Z.
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Nothing

Saida A.
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The representative is welcoming and is willing to meet me with all our needs.

Neil L.
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Nice driving, clean, new van. No hassle service.

Candace B.
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Very quick friendly service.

AIMEE B.
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Customer did not leave a comment.

Joseph M.
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Exceptional quick service

Lee Ann B.
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I was not aware of the 15 -20 mins at the property for downloading pic, license, back & front, pics of van, etc, 3 people to vouch for me, waiting for authorization cut time off of my rental time which I paid for and made me late for my pickup. Pls notify people of this procedure. Thx.

Wyeth M.
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jim S.
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Van was not cleaned and had used blankets in it. I did not request blankets.

John B.
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Quick and easy rental. Had the right equipment on site ready to go. Excellent!

No reviews have been submitted for this location.

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