Your Representitive John is the best guy ever Thanks John.
STEPHEN D
Customer Reviews for Northwest Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good people, easy process, clean equipment
MICHAEL FJohn is very accommodating and helpful.
STEVEN DVery friendly, and accommodating to my needs. Upgraded the size of the trailer when they did not have a 5x8 enclosed at their location, and extended the return date at no additional charge. Can’t say enough how good this experience was.
KARL GNo moving pads but I was able to do without.
James GCustomer service was great, gentleman who helped us was very nice. The cab of the truck was dirty and smelled faintly of cigarettes. The back was clean. I would recommend to a friend if the trucks were more clean. Otherwise, it was a good experience.
KARYN AYour representative John at this location is the best guy ever I have used U-Haul a few times always met my needs and for a great price always a great option to have when you need to move something.
STEPHEN DJohn is the best guy ever to deal with.
STEPHEN DDropped off after hours. No interaction with personnel.
Daron GOwner friendly and quick.
BERT RAfter a long day on the road they were very helpful in the return process! It was greatly appreciated
ABIGAIL CAlways start with a full tank of gas. Difficult to return with an odd amount of gas.
DOUGLAS ALower Rates
RICHARD TThe crappy fuel estimator on your Equipment Contract was wrong and tricked me into buying you a quarter tank of gas!
MARK PThe site was very helpful when picking up and dropping off the truck. I was surprised at the cost of the mileage compared to other rental truck companies. Quite high at $ 1.09/ mile !!!!
JOSEPH SI rented from this location and expected no issues. The parking lot was icy and I slipped several times walking to and from the building. The truck itself had a loud exhaust or intake leak. The real issue came when I got my final bill and was charged for 2 gallons of gas at $9.00. The location must have mixed up the drop off and pickup fuel levels. When I reached out to corporate for a refund they told me I should have taken pictures of the gas gauge, but who thinks they are going to be scammed? I eventually got my refund for the gas charge as a "courtesy". Next time I rent a truck, I'll make sure to take pictures of everything, but I won't be renting from UHAUL.
RYAN DThe cab of the truck was clean but on pickup the bed was full of dried ramen noodles and was clearly not swept out
Andrew MFast, easy, & the staff were fantastic!
ETHAN KThe person who works there is an excellent gentleman, very kind and quick to rent any truck.
SEGUNDO LThe facility was fantastic. My only suggestions to ease the process are to think about number coded lockers for the keys, so in case the facility is not open, once someone goes through check-in they can go to the locker number outside the facility and punch in a code for the key. The second is about returning the vehicle on the app. Maybe a time punch on that last screen at the top saying - "Thank you for returning your vehicle at 7:39 PM....." I didn't realize if I scrolled down to the bottom of the screen it said Thank You. Once I clicked on the X to go back to the Home screen it didn't show me as returned and I went through it again and realized that was the way it was. But in all, a great experience, thank you! I will return for my future needs.
Stacie AThe trailer was in ok shape. It was loose feeling on the frame.
JULIA TMy favorite place to rental my vehicles. The best staff!!
CARMEN DAssistant inside was friendly and helpful
CODY MFailed
DWAYNE MJohn is always great to work with
ALFRED BJohn was great 👍
GARY CThe man here always is ready for the customer's arrival and quickly gets you on your way!
TERRENCE GFriendly and accurate and even recommended a larger truck, which was only a tiny but more price, because I am a tall person and they said, you will not be happy in the truck you chose. Go ahead and sit in both and let us know... They could have just took the reservation as made and said nothing, but after 2200 miles with a car in tow, I am happy they made the suggestion!
JESSE PJohn was great. Easy in and out Everything promised was delivered as promised
RICHARD KAwesome customer service. Fast and flexible
MICHEE BWhat a great company
SAIDA ANothing at all.. Thank you for being open on a Sunday morning till 12:00 noon.
RENEE RExcellent customer service
TERESA CI was very happy to have a lock attached to this truck ! Thank you 🙏
CHRISTOPHER HThe staff is wonderful
NANCY HGreat customer service!!
KAYLA TNotify customers of hours of operation at time of vehicle pick-up.
JORDAN LEverything went quick & easy when I returned the u-haul
BARBARA EEasy rental.
Luke EGreat customer service
Kristine BWhen dropping off it was easy but the attendant did not go out with me to check on condition/ mileage or gas level. Said they would send an email.
GEORGE MThe staff here are friendly and professional.
Terrence GThe trucks are very basic lacking even power locks and uncomfortable to drive. I feel that for the cost there should be more focus on driver comfort as well. The location was great and had nothing to do with this, the person there was very helpful
Skye BEasy return process. It was done entirely thru the UHaul app. We didn't have to speak with anyone. Used the key drop box at the location.
Louis F