Customer Reviews for Northwest Sporting Goods
(U-Haul Neighborhood Dealer)

551 reviews

178 Rowley St   Winsted, CT 06098

(860) 379-1441

Location Hours

  • Mon-Fri: 6:30 am - 5:30 pm
  • Sat: 6:30 am - 4 pm
  • Sun: 6:30 am - 12 pm

Services at this Location:

Contact Us

(860) 379-1441

178 Rowley St
Winsted, CT 06098

Services at this Location:

Location Hours

  • Mon-Fri: 6:30 am - 5:30 pm
  • Sat: 6:30 am - 4 pm
  • Sun: 6:30 am - 12 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Frederick E. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Rudolph B. 
Rating:
5.0

Customer did not leave a comment.

Bernadette B. 
Rating:
3.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

Gerald G. 
Rating:
4.0

Very friendly service and helpful!

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Zulmira V. 
Rating:
4.0

Customer did not leave a comment.

OLGA R. 
Rating:
3.0

Was not broom swept. But then I turned it in in the same condition. Trailer ran true and well.

John T. 
Rating:
5.0

Very friendly and warm people helping me check in & out. I highly recommend using this company for everything they provide.

Lisa D. 
Rating:
5.0

All went well.

Ernest M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing. Employees were courteous and professional. Made all efforts to make sure pickup was without any problems.

Robert S. 
Rating:
5.0

Nothing

eugene A. 
Rating:
3.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Sheila J. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Good people

KEVIN M. 
Rating:
5.0

Great staff at this location.

Michael W. 
Rating:
4.0

Help was courteous and accommodating. When I explained to them that I had to drive an extra 10 miles both ways to get to the vehicle, plus another 10 miles to my destination, they added mileage to the move to compensate. Very reasonable compromise. The vehicle, however was dirty. I had to sweep and wash down the unit before it could be used for a furniture move. I also do not understand why I had to pay more than my contract price for the vehicle because of the switched pickup location, as that was not my doing. Given that the location help was so accommodating on the mileage issue, I chose not to make a fuss about a few bucks. Finally, this location had limited moving blankets and could not fill my order.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
5.0

No comment other than they're great! I'm a frequent returning customer. Very friendly and helpful.

Wayne D. 
Rating:
3.0

The location is a gun shop where no one was wearing a mask. The employees were nice and helpful but the environment is potentially uncomfortable for some.

Maria C. 
Rating:
1.0

It was filthy, full of the previous occupant's trash. They also left cigar ash, loose tobacco, a damaged cargo area, and missing yellow roof tabs. I documented it and did everything on my end to the letter before renting. Picked up and dropped off remotely, as directed to by your App. Despite it being an unpleasant environment to spend 6+ hours, I accomplished what I needed to, returned the Van on time, and followed the instructions in the App for returning it. I threw out my trash and the trash that was already in the vehicle when I rented it, but obviously did not clean up the ash, dirt, tobacco, etc that was left by the previous occupant. I noted this in the UHaul App and yet was hit with specious charges that I tried to dispute unsuccessfully. I feel scammed and taken advantage of by an unethical business that I will never patronize again because this was such a negative and trying experience in every sense.

Arnon F. 
Rating:
5.0

No no spare tire and the inside was completely dirty stuff was left in it

James O. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
2.0

Only problem I had is price gouging when there was plenty of unused trucks sitting even when I returned the vehicle. I was renting weekly from this location but after today I won't. I'll look elsewhere

Michael D. 
Rating:
5.0

Very nice people quick service mo hassels

jim G. 
Rating:
4.0

Customer did not leave a comment.

Paula M. 
Rating:
2.0

This is primarily a gun store. Not inviting at all. I returned after hours but have had a mediocre experience in the past.

Matthew S. 
Rating:
4.0

It is too expensive

Abraham C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Excellent experience from the moment I walked in to Northwest Sporting goods in Winsted CT. Quick easy check in & a very clean truck. I used the drop off service.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
2.0

The dirt lot is riddled with debris that include screws and other foreign objects. It is easy to enter and exit from though. Also idk why there aren't more locations closer to the Norfolk /Canaan area. I had got charged for extra mileage due to that inconvenience.

JOSEPH A. 
Rating:
1.0

The truck was not ready upon pickup time. It was broke down. Two movers were supposed to be ready at 8:30 am, they were not. They said it would be between11:30-12:30. Then they sent a text saying it would be another 40 minutes. What should of taken a few hours resulted in being all day. I would NOT recommend the moving company again.

Richard P. 
Rating:
3.0

Location changed on me at the last minute. Very inconvenient!

Michael H. 
Rating:
2.0

I had ordered moving pads and a furniture dolly. They were NOT included and I contacted Northwest Sporting Goods and they stated they would remove the items from the order because they did not have any available. Upon return of the truck, the returning agent stated the charges for those two items had not been removed. Definitely disappointed with the staff.

Robert D S. 
Rating:
5.0

While Northwest Sporting Goods did a wonderful job in helping us hook up the wrong trailer and answer our questions, U Haul (the company) did a horrible job with getting us the trailer we wanted in the place we wanted. We planned ahead and made our reservation early, and checked on it two weeks, and then one one week prior to rental, only to be given the wrong trailer at the wrong location!! Their answer to my complaint was, “You can have the wrong trailer, at the wrong location, or you can cancel the order.” U Haul has extremely poor, actually non-existent, customer service. Find another place to rent your trailer or truck!

Ben P. 
Rating:
5.0

Customer did not leave a comment.

Sarrena P. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
5.0

Former Penske customer trying UHaul...pleased with first experience.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Rich L. 
Rating:
5.0

Fastest check in and out ever! Organized and efficient location.

James S. 
Rating:
5.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Truck Rental was excellent. Thank you.

Charles R. 
Rating:
4.0

Can't think of anything. The people were pleasant and the truck was clean and in good condition.

Edwin E. 
Rating:
5.0

Customer did not leave a comment.

Nicki K. 
Rating:
5.0

Customer did not leave a comment.

CHELSEY A. 
Rating:
5.0

This site was very professional and I recommend this establishment to anyone looking for superior customer service. I ordered a truck and was surprised it was already on and warmed up.

Vernon E. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
2.0

Truck wouldn't start and have tons of start up problems

ashaunta G. 
Rating:
5.0

Wonderful people there. Pleasant and kind.

Antoinette S. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Antoinette S. 
Rating:
5.0

Keep doing what you're doing. The staff at Northwest Sporting Goods were so helpful and kind. Would recommmend anyone to use this location on receiving Uhaul rentals. Very satisfied.

Lily H. 
Rating:
5.0

Nothing i can think of i was more than happy with the whole interaction at the location will use again if needed

eugene A. 
Rating:
5.0

Customer did not leave a comment.

TIM C. 
Rating:
5.0

Customer did not leave a comment.

Tara G. 
Rating:
5.0

Customer did not leave a comment.

Kara C. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Wash inside of windshield.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

The original quote I got online was about half of what I paid. I wish the pricing was more accurate

Sara T. 
Rating:
3.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Awesome location!

Douglas K. 
Rating:
2.0

They were very nice and positive. However, no one wants to be given a truck with no keys and then be issued a truck stuck behind another truck with 2 feet of snow on it. “Ready when you get there” was not our experience.

Tiffaney C. 
Rating:
5.0

Customer did not leave a comment.

Miklos J. 
Rating:
5.0

Everyone inside the store was super friendly and about the only highlight of our move. They made it great I would highly recommend this place

Dan M. 
Rating:
4.0

In my opinion it's over pricebecause it said 19.00 but then u get hit will all the extra fee

Maria M. 
Rating:
5.0

Customer did not leave a comment.

mark J. 
Rating:
5.0

Nothing.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

george C. 
Rating:
5.0

Excellent service every time

Katelyn R. 
Rating:
4.0

The engine light was on. The transmission had major problems and was shifting badly.

joan Z. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
2.0

Masks are mandatory in Connecticut due to COVID. The workers at the pick up location did not wear masks and when asked about them just said "we're good". There was also a delay in finding our reservation. The truck was fine for our needs, but in the future we will use another pick up locations

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Customer did not leave a comment.

Nicolay P. 
Rating:
5.0

Customer did not leave a comment.

gerald G. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Trucks could be cleaned better for the next customer. We had to clean it out before using so my things wouldn't get dirty. Just took additional time to do that.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHD N. 
No reviews have been submitted for this location.

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