I have been a U-Haul user for many years now for multiple moves and I am extremely disappointed booking on the app. We were excited to find out that we could pick up our truck locally and it would only be a 2 km drive since you guys charge for kilometers But then we’re called and was told that we had to drive almost 15 km just to pick up the vehicle and overall the train the drive back-and-forth cost us almost $30 because you guys couldn’t have a location that was available on a Friday with a drop off on Sunday. I understand a lot of companies are closed on Sunday however we drop the truck off and it was still a mobile drop off. We didn’t have to see anybody so it made no sense why we couldn’t do this at our local place next time. I’ll probably be using a different truck company please work on your website and don’t get people excited that they are booking is correct for U-Haul customer service to call the next day and tell them that it’s not correct and that they have to change it. This is bad customer service.
Andrew L
Customer Reviews for Norval Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing… it was seamless, easily and friendly
Brett HTop notch service in a friendly environment.
JOHNNYIKEMEFUN OEasy to do business with, friendly and helpful staff.
Alec CNothing at all— the whole process was incredibly easy. The people at the location are fantastic to deal with. Would definitely recommend dealing here
STEVE TEverything was great
STEVICA BEverything went well with the ordering, pickup and return. Thanks.
Mark NOrganized, efficient and friendly.
Stuart MGreat experience from the moment I picked up the vehicle to when I returned it. The staff is very friendly and polite. This was definitely the best experience with UHAUL that I have ever had!
Francesco MQuick and easy drop off.
JAMES BThe customer service was really amazing. I love both the guys over there!!
Tarnbir SThere is nothing to improve. We had really good experience. The couple was wonderful, polite, gracious, courteous, down to earth and helpful. Will never forget my experience. Highly recommended Will definitely choose them over any location.
ISHAQ AExcellent CS...the best location...the best owners
Rose GThe service is excellent. Beyond expectations
Jaskiran MThe store owners were friendly and very helpful in getting us out and returning the truck.
Peter GVery fast and friendly folks
BRIAND FThe check in and check out was quick and convenient. Everything was as it should have been. Will definitely book again.
Antonio DI'm not sure how this got to my inbox. This is not a rental by me nor is it anywhere near where I live or even in my country
MABEL RVery easy drop off.
HOWARD IExcellent service. Everything was perfect.
linda bThe truck was a beat up old rust bucket.
Nishad HThe truck was in terrible shape including warning lights on dashboard indicating required maintenance The representative at the counter would not come out to check in the truck when I returned it - I later found out that I was charged for gas even after I topped up before the return - I went back to the location and the representative at the counter was very confrontational and disrespectful but finally said I would be reimbursed after I produced the receipt for the gas (but I wasn't) ... so she basically lied I will be looking for alternatives, like enterprise, the next time I need to rent a truck - not as convenient but not worth the hassle and potential safety issues renting from u-haul
STEPHENJ MExcellent service
SALVADOR OThe equipment was clean, but the damaged corner cap on the truck meant that, while driving on a rainy day, rain got in and got a few of our items wet. Luckily not *too* wet, but it was an annoyance and caused some worry as we were unloading. The lack of Dollie’s for rental was also an irritant, but on reflection, we might not have actually used them as much as we thought we might. Overall, though, it was a good experience.
Steve BExcellent service
CHRIS DNothing to improve. The service was extremely friendly and when the attendant looked up my reservation, she recognized me as a repeat customer, even though I hadn't rented from her before. Check-out and check-in were smooth, simple, and easy, and I was confident I was going to be treated right throughout the transaction. Thanks!
Steve BEverything was perfect ! Thankx
AKHIL VExcellent service. Thanks.
Alec CThe owners of this location are very helpful and wonderful to deal with. My experience at this location has always been great and I have never had any issues. Their service is excellent
Paul SVery friendly! Quick and easy. Highly recommend.
JACOB REasy pick up and even easier drop off. Very nice people and were very accommodating. I will definitely rent from here again. Thank you
Paul MNorval Convenience, wow , thank you so very much for your Bermudaful atmosphere , lol . 🏖 really and truly made a very gloomy day/month bright and 🌞 . Thank you 🫡
Shane FI called the no for help and left voicemail but no one bothered to call me back. The truck had issue with fuel gauge. Don’t matter how much fuel you put when you open and close fuel cap the level falls down. I will be disputing any extra charges.
Chintukumar PShamila and Robert are super helpful and explained everything so well! Very kind and thoughtful!
JOEL BWe went only an under 50 kms as distance travelled was only 6 kms away. Twice with two trips at kms max. But were charged miles which is over 100 kms We felled tank to just past half but were told truck was on empty. And were charged for extra kms and gas fees.
STEVEN CGreat service provided, we were able to get a 20ft truck on short notice. Amazing and friendly staff. Was able to complete move in one day and returned uhaul truck in a timely manner. Highly recommended location. Thank you for all your assistance.
Danny IThe truck that we rented cost us hours of angst.. too much detail to go into now.. bottom line is five and a half hours after the broken windshield wiper was reported a gentleman was sent to fix it.. hours later there was snow, rain, and ice so this was a major safety issue.. that along with no windshield washer fluid gave us the angst I referred to.. We are aware that several of your trucks are very old and perhaps they need either far more serious maintenance or to be replaced.
Lynda PThe customer service from the lady at the counter was exceptional! I would rent a van, even if I didn't need one. First class.
Duane TLocation opened later than expected time of 8:30. Had to wait. Vehicle was not ready for self pick up either. There was some garbage in back of truck as well as on floor of passenger side.
Zvonimir CI was charged for fuel even when I returned the truck to same amount of fuel i picked up with
Parminder SGreat customer service
Carlo GVery accommodating lady and helpful and understanding of our needs to help move my senior mom thank you
GORDIE FAll good
MOHAMMAD ZThe staff at Norval Convenience was very easy and friendly to deal with. This was our first use of Uhaul and they made the experience a very positive one.
DAVID AGreat costumer service
BOGDAN PI think everything was done right.
JOHNNYIKEMEFUN OGive clear INSTRUCTIONS on how to drive this truck.. EG.. The speedometer is in miles and it's very difficult to see speed in Canadian terms. The gas pedal seemed to have its own mind... It had a limited speed which made it a safety problem on the highway. Lastly... The people at the Norval site are OUTSTANDING!
Lynda PThey were not very helpful when we asked why the service light was on for the engine obviously a bit of a concern since we were getting ready to drive 450 km with all of our belongings and a truck with a service engine light on.
steve hThe owners of the convenience store are fantastic great people to deal with thumbs up
Massimo CFantastic customer service. Extremely helpful and great customer service
MATTHEW fEverything went smooth
Shauna CThe owners are Great People,I enjoy going there they are down to earth people and always good for a laugh,Thank You for being You ,Ron Smith
RONNIE S