Staff from Uhaul call center and location all great and empathetic. Now the negative; I booked the van for 7 am with anticipated lock box pickup. The location at 525 Guelph, Norval is located in a valley with no internet service. It’s physically impossible to access the Uhaul site, user account or after hours pick up. Calls to Uhaul call center were helpful and empathetic when I went a mile up hill to gain internet access. Unfortunately I could not access the lock box unless I was standing in front of it so I was jiggered. I had to wait til 9 am when location opened which threw off timing of move and return trip. Loved everything else except the location internet reception. Maybe staff could provide customers with wifi access to internet in advance and explain challenges For early and late pick up or drop off. Otherwise all good and valued service at right price point! Regards Sean Scanlan
SEAN S
Customer Reviews for Norval Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
PAUL Bvery little cell service took me an hour and a half to navigate through your site
RUSSELL HMobile PU very easy
Adam CGreat service, every time we come to this location.
KEVIN HIf was a last minute rental they had us in and out of there in 10 minutes
ELIZABETH SQuick and friendly service. Forgot my credit card. They texted me right away to notify me. Thank you.
FRANCO M