Customer Reviews for Norwich Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The woman who processed my reservation at the location was attentive and helpful. She also went "the extra mile for me" and called U Haul when she found out I had to drive 15 miles each way in my car to pick up the vehicle, feeling that better customer service would have been to get the vehicle I needed closer to the location where I live. It took her extra time and effort to do so, and I really didn't expect such a proactive response from a manager who could have simply charged my card and sent me on my way. Thank you, and great job!

Rating:

5.0

I pay for a dolly but I didn't get it

Rating:

5.0

App sucks

Rating:

5.0

Absolutely nothing needs to change. My experience was great 👍 from beginning to end. I was assisted with courtesy and respect. I personally want to thank ( Ms. Donna ) for taking the time to explain all the details needed to be known. I will share my experience with family and friends.

Rating:

5.0

The lady that helped me with my contract was unbelievably kind and amazing. I'm grateful for her help and understanding of my situation. She went out of her way to make me feel she cared and was so attentive with me. Please tell her I'm grateful. Thank you.

Rating:

3.0

Truck shifted very rough other than that everything was great

Rating:

5.0

Everyone here is amazing! I do all my business through them! Love everyone at 1 s golden st!

Rating:

5.0

Improve the Uhaul website!! If is terrible!!

Rating:

5.0

Great all around . Clean, friendly on top of everything.

Rating:

5.0

I don't understand the 50 dollar fee I was charged at the return location I took the time to sweep out the truck and clean the cab

Rating:

5.0

The attendants were very courteous and professional. The van was new, clean, and very comfortable. Well worth the amount I paid.

Rating:

5.0

Young lady by the name of Sonia was very helpful and professional. She got the truck ready for pick up and pullled it up next the the office entry for our convenience right before we arrived at 10:00am. The process was smooth and easy. I would definitely recommend this location.

Rating:

3.0

Parking was very limited and a problem. It was an after hours on line return. The site did have lots of vehicles avalable.

Rating:

5.0

Very easy and accommodating

Rating:

2.0

When we got there no one was there had to go on a wild goose chase just to get the uhaul. Also when we finally got it I was charged more than what I was quoted.

Rating:

1.0

A lot to start with have someone to answer the phones during business hours.. second if you have an option for a phone make sure they all work like getting the code for the lockbox and also make sure the key fits in the drop off box.. very terrible experience sat in the parking lot after calling everyone I could for over an hour only to just drive up the road to another U-Haul and give the keys to them luckily they helped me.. worst experience ever waited to get the truck because of U-Haul trying to send me into a not opened place to pick up and drop off.. honestly not sure I’ll pick U-Haul again..

Rating:

3.0

The Uhaul App is horrible. Please test it some more.

Rating:

5.0

Signage on fence to direct drop off entrance is further down the road.

Rating:

5.0

Uhaul could add security dash cams that send video to cloud in case of emergency. Would be beneficial for company because they could help prove liability for your customer and your company. If it helps your customer prove they are not at fault you save them money. You also save yourself money as well in case your in proving fault of your drivers if there is ever a dispute. Was very difficult to rate. Had an awesome experience. Would definitely do again with a mobile pick up.

Rating:

3.0

The lady at the location was really nice and helpful, but the equipment was visibly older than I've had from other equipment. Still did the job fine!

Rating:

4.0

The van was brand new. It drove like a Mercedes Benz

Rating:

5.0

Great service and Sonia made the transition smoothly with her great customer service skills.

Rating:

5.0

Awesome service! Definitely will use this company again.

Rating:

1.0

Never!!! I dropped the truck off early and yet was charged another day because of employee mistake , Then was charged even more than was on invioce on my card !! I have proof . They blamed corporate and corporate blames them . Finally got back the one charge but not the other . Worst ever!! I am telling everyone . Something sketchy when your card shows a 10 higher charge than the invoice ..and yes I have the proff on my cell phone and paper . Nooone replaced the money either .

Rating:

2.0

I did a sunday pickup while closed. The vehicle was fine, but my furniture and appliance dollies weren't in the truck, when I specifically called the day before to make sure they had them. I had to wait 20 minutes on the phone and drive another 30 minutes out of my way to get these items which were a must have for my move.

Rating:

3.0

There were two people with two different reservations for the same truck. We arrived first, so we were able to get it. I feel bad that the individual with the second "guaranteed" reservation walked away empty handed. Poor planning on uhaul's part.

Rating:

2.0

The girl at the register was super rude. She hung up on a customer while I was in the store and said you’re lucky we don’t auction your shit.

Rating:

1.0

The woman who rented to us was rude and literally in pajamas.

Rating:

1.0

The site was down so my truck was never booked in advance like it was supposed to be. I ended up on the phone with headquarters and getting over charged for the truck and the woman on the phone was RUDE.

Rating:

5.0

Again at this location too we received excellent customer service! Friendly and very professional. A great representative of the uhaul brand.

Rating:

5.0

2nd time renting here, very pleased with the service, would recommend to anyone and if needed I will go here to rent again

Rating:

3.0

Make sure the person renting understands the return policy of the facility not the Company. I ways never told where to leave the keys.

Rating:

1.0

The location was closed when I dropped off the truck. There was ample space to park and a dropbox. It appears the location did not properly check-in the truck, so it was initially thought I had not returned the truck. I received calls and emails about the matter although I returned the truck as agreed. The situation was resolved after much aggravation.

Rating:

1.0

We were told upon rental that they did not want the truck returned back to that location. We were charged a total of 179.50 which is what our quote said and then upon dropping off to another location were charged an additional 275 for "not returning ontime" I have a reservation that says I did. Uhaul is terrible. I would not rent anything from them again. How do you provide a detailed quote and completely disregard it? Customer Service is a joke.

Rating:

4.0

Pickup location closed at 4 pm. Returned the rental at 3.45 pm the same day but location was closed. I would consider this a bad business practice. Also key would not fit in drop box and both key and rental where in a bad location. I was not happy with this aspect of my purchase.

Rating:

3.0

did not have one way drop off hadtongontoanother u haul

Rating:

5.0

Sandy and Buffy were wonderful and very helpful. I wasn't sure if I was going to make it back by 1PM so I called Buffy to let he know and she stayed a few extra minutes so I could get the van returned back into the lot. Thank you for the excellent service. Rick Buckley

Rating:

1.0

check out the truck!!!!!!!!!!! On the way to Plattsburgh, NY had a blowout on the right inside duel. The CORD was showing on the entire tire.. No one saw that. The engine was a quart and a half low.

Rating:

4.0

Someone should always be n the office even from 12 to 1

Rating:

3.0

Stop with all the extra taxes and surcharges on everything geez my 20 dollar a day 2 day rental turned into $87.00

Rating:

4.0

Just access to a larger fleet of vehicles.

Rating:

5.0

Could. us a bigger. truck on facilities . van was perfect and saved a lot..

Rating:

4.0

To see if the next drop could be in Poultney area if I should ever use it again.

Rating:

5.0

Attendant was very friendly and personable. Thanks!

Rating:

1.0

Was scheduled to close at 7:00 pm, when I arrived at 6:00 pm there was no one around. I called and the voicemail said they were gone for the day. Website said 24 hour drop off with no designated area.

Rating:

4.0

the women was so apologetic for the way u-haul treated me, especially considering the fact, i'm cleaning out my deceased mothers home in NJ and have no choice to use u-haul, as if it's not bad enough i had to bury her, but to go thru what u-haul did to me just reduced me to tears and she was wonderful to me while i stood there and cried.

Rating:

5.0

the agent(ironically named Sandy) was very considered and helpful even though we facing the hurricane.

Rating:

5.0

The staff at Ace Hardware on W. Town St. referred me to this location after they did not have the equipment I needed. They were extremely helpful and supportive with the transfer to Golden St. location. The staff at Golden St. was also very friendly and helpful. It was an effortless move thanks to everyone.

Rating:

5.0

Jose @ Murphys Storage did a great job making my reservation, he was very helpful, Thank you!

Rating:

5.0

Very friendly service from Theresa. More business's should have consumer service like this. Thank you, Mark

Rating:

5.0

Truck had broken glass on the floor in the cargo area. WHen I go to the loading location I had to return home to get a broom to clean out the truck before loading. Also there appears to be a leak in the roof front above the driver. The items packed in Moms attic in that corner were wet when unloaded.

Rating:

3.0

Dispatch trucks with full tanks like rental car companies always send out rental cars with a full tank. It is much easier for a customer to just refill the tank completely before returning rather than picking up a truck with a bit less than half a tank and having to try and guess at how much fuel they will need for their trip to return with the same level. It is hard enough to find stations easy enough to maneuver a 14' truck into, you don't want to have to do it twice if you can help it.

Rating:

4.0

Please sweep and DRY the inside of the back of the trucks. Overall, it was good. Thanks.

Rating:

3.0

Their personal hours do not match UHaul's hours, so even though I only had the vehicle for 3 days, I was charged for 4 days.

Rating:

3.0

You could have newer trucks available- The truck that I rented had almost 200,000 miles on it and overheated several times. We had to call roadside assistance, and it took 2 hours for a mechanic to get out to where we were. It was very inconvenient, and I didn't get to use the truck for the amount of time that I wanted to.