Customer Reviews for Norwood Road Garden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Norwood Road Garden

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Jacob P. on

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Front desk was very kind and helpful!

Charles C. on

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Jill R. on

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Jim is very helpful to me as a first time renter.

Louis M. on

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This location is so hard to find, the Uhaul office is located in the Norwood garden center. All signage is for the garden center- it’d be so much easier to find the Uhaul drop off/office if they made that clearer about their location...

ROB P. on

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Norwood Gardens has consistently given me excellent customer service. I rent trailers several times per year for my business and I always use Norwood Gardens.

Andrew F. on

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jerry M. on

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blankets wee damp

William Q. on

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William T. on

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Very efficient and friendly operation. They handled my reservation over the phone and thoroughly explained the options available when I picked up the truck.

Thomas C. on

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Taylor J. on

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The UHaul app checkout process is infuriatingly bad unless you fill everything out perfectly. The "process" is a terribly coded workflow that involves you taking pictures of your ID and yourself so an agent somewhere can approve you. The "agents," or more likely underpaid sweatshop workers with cell phones, follow a script exactly and if you fill anything out incorrectly simply deny your request, tell you to go inside to find a human agent, and end your checkout session. What is difficult to communicate in words is the sense of absolute helplessness this engenders. The *only* reason to use this app is if the location is closed. If the "agents" actually tried to help you it might not be so bad, but the fact is that they just tell you, "No, go away," leaving you with no idea what you did wrong and no choice but to blindly try again. It took us over an hour and 3 separate calls to UHaul support to get our truck. I will never use this app again. If I need to pickup/dropoff after-hours again, I'm just going to use a different company.

Henry G. on

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Rented a truck from the Norwood Rd location that I requested online. It was easy, quick and truck details were explained by rep Jim Roberts (I think). I would definitely recommend this U-Haul rental location.

Robert D. on

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Great place but there was no signage indicating it was a U-Haul vendor. I drove by the drop off because I did not see anything but the lawn and garden shop. You turn into a gardening shop hoping they do have U-Hauls. A U-Haul sign on the main roadway would be so helpful!

Clifton P. on

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Arthur P. on

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It was easy to rent, pickup and return the cargo trailer.

Mary H. on

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Friendly, helpful staff. The truck was perfect for our needs.

Jerry E. on

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Owner was the best! Would travel across town to rent from again!

Tracy C. on

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Mary Caroline M. on

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Used GPS to find location. Signage faces (parallel to) the flow of traffic so hard to see, but that may be due to neighborhood advertising requirements.

Steve W. on

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Martha F. on

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Jeff S. on

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SARAH I. on

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Best uhaul location I have found in Raleigh!

ROB P. on

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Improve the software used to make the reservations. It should retain more information. I rent trailers often and have to provide the same info all the time. Often the software doesn't communicate with the customer entry pad so the credit card has to be entered manually. The process shouldn't take more than five minutes. You're wasting the vendor's time and my time.

Ruth U. on

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Cannot think of a thing. The personnel and equipment were more than we could have hoped for. A smooth move for sure.

bob B. on

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Making a reservation was quick and easy, so was pickup and drop off. The equipment was clean and in good shape. The costs was reasonable.

Chuck B. on

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Diane J. on

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Teresa T. on

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Chris C. on

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Excellent service and truck was in great condition.

Lindsay W. on

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Jeffrey J. on

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pattie V. on

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Brian S. on

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Phone app was out for this location but otherwise it went very smoothly

Lynne F. on

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MARK B. on

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The only complaint I have is being charged for an extra day. They were closed when I arrived. My request would be to get my money back for the one day because of the difficulty I had with the relocation of my pick up

Jeff P. on

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Diane S. on

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Always a pleasure working with the folks at Norwood! I have rented trucks about 5-6 times, and they are so friendly and helpful. I will continue to use them in the future and recommend to anyone looking to find a moving van/truck.

Angela A. on

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David L. on

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When I got there to pick up the trailer the computer system was down. The person I was working with had no idea what she was doing. (in fairness, the "normal" guy was on vacation, and she was backup). It took calling a district manager and over an hour on the phone to get the paperwork resolved. Then, the trailer lights weren't working. It took another 30 minutes to figure out that one cable was bad, and scavenge a working cable from another trailer. I will not be going back to this location in the future.

Shannon T. on

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Worst experience from start to finish! Will never rent from Uhaul again. Not the fault of the people at Norwood Garden, they were as helpful and apologetic as they could be for the companies mistakes.

Skip J. on

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The U-Haul app is useless and a waste of time.

Terry T. on

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Customer did not leave a comment.

Nastassia T. on

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It's not clear which building is the office where UHauls rentals take place, which leads to awkwardly standing outside wondering which direction to walk (since it's a pretty big place). This place does not have overnight or mobile dropoffs, which led to me parking the truck outside their locked gate overnight when I returned it. I drove 40 minutes back in the morning to hand them the keys, but before I got there I received angry texts and phone calls saying the UHaul was blocking people's entry to the property (even though the business wasn't open yet and normal sized cars and trucks could drive past no problem). I couldn't have left the keys in the vehicle because that would risk it being stolen (since I was responsible for it), and I couldn't leave the keys in a dropbox because there wasn't one! I wish they had mobile dropoff or at least let people know online before they rented (and then I would have gone anywhere else to get a truck!). I couldn't take off work last minute just to drop off a UHaul, and I couldn't find another person to do the awkward car drop-off/pick-up shuffle between Raleigh and my house 40 minutes away, so I had no option but to be an hour late to work. After the guy was done yelling at me over the phone, he turned out to be surprisingly nice in person, almost like he hadn't remembered yelling at me 40 minutes before. I advise them fixing their mobile dropoff and finding a better system than letting people sit the UHauls outside their gated property where the vehicles are at risk of getting hit by oncoming cars or stolen. (Not to mention the added stress all of this caused between packing, moving, my job, and getting yelled at for something that was their own fault). I no longer live in this area, but even if I did I would not rent from this place again.

KEITH C. on

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Great place

Alexandra K. on

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Karen H. on

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AGODEO O. on

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Excellent service, Mr Jim is the best! Great Job????, I would definitely recommend his service.

Alex S. on

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ROB P. on

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Allow more info to be stored so that the vendor doesn't have to ask the same info all the time; license plate number, phone number, etc.

Judy F. on

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Just wanted to say... Great Job!! They were very helpful... And really nice.... Thanks again... I will definitely be back....

Jeff B. on

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Brandy B. on

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Paul C. on

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Worked perfectly well for me. Thanks.

Nancy M. on

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Kimberly H. on

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Again, the U-HAUL staff at 800 number were inconsistent providing information—said they needed special authorization to change my return-site. I could not get a strong enough signal at drop location to make anything happen via the app, and the app wouldn’t identify this drop location. Infuriating and unnecessarily time-consuming. Owner finally emergeged and took care of everything—U-Haul is lucky for knowledgeable neighborhood dealers.

James E. on

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Very nice people working there.

Gorege G. on

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Cheryl B. on

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Steven R. on

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Mykayla M. on

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Great experience! I will definitely use this location for future needs. The staff/owner was great...wonderful,witty personality yet professional.

Darryl M. on

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Late pick up and overcharge me. People were nice but overall experience was horrible.

Justin E. on

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KEITH C. on

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Great place to pick up your uhaul. Friendly staff

matthew H. on

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Buck N. on

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The dealer did not have the appropriate wiring connection for the car hauler I rented to connect the lights, brakes and turn signals. I had to go to Home Depot to buy one!!! That was not acceptable.

KEITH C. on

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Great place to pick up a uhaul truck. I was in and out of the store in under 5 minutes. Last time I picked up a uhaul it took over an hour. I Will always return to this uhaul if I need anything. Thanks

Wayne H. on

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ethan O. on

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Louise R. on

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Owner Jim was very kind, knowledgeable, friendly, great experience.

David W. on

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Mark E. on

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Butch H. on

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Jim was very helpful. Always get trucks from him

Bob L. on

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GERALD S. on

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Gerald S. on

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Edward V. on

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Javita H. on

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Worst experience ever.... I do not recommend. I was accused of stealing a dolly from the back of the truck which was NEVER there. A Dolly cost extra and I did not order one but the rude man insist it was one back there “just Incase” I needed one. Had they opened the back of the truck to check before I drove off they would of noticed that I never had one. I have never felt so insulted in my life.

Richard C. on

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ethan O. on

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george T. on

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The transmission of the truck would not shift into overdrive (yes, I disabled the haul/tow function). 3000 rpms doing 65 mph is not fuel efficient.

KEITH C. on

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Great place to get a truck with a helpful staff.

ethan O. on

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Customer did not leave a comment.

Jeff B. on

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Very friendly people at this location. My new go-to

Fran S. on

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second time using this location. Always easy!

Lynn P. on

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Norwood Garden in Raleigh is the BEST place in town for u-haul!

Will B. on

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The front tires were dangerously, unevenly worn. It looked like there was wire coming through the bald edge of the driver's side tire. The windshield wipers need to be replaced since they made a mess whenever it would rain.

Tyana V. on

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tim M. on

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James F. on

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Personnel was polite and accommodating. Would be good to make sure ALL lights are working and ball hitch is completely tight. The trailer was well used but trailered very well and got the job done. Tires were in great condition.

Robin M. on

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Very helpful, thorough. Easy to locate.

ROB P. on

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Jim at Norwood Gardens is friendly and efficient. A junior employee was helping to install the trailer on the vehicle. Jim oversaw this install and provided guidance and correction to insure the trailer was installed securely.

Johann K. on

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William K. on

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Rodney P. on

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Kirt S. on

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KIRT S. on

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Allen F. on

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Unfortunately, the road on my new house isn't paved yet and it rained very hard about an hour before I arrived at the new place. I got the truck stuck and had to call AAA to get it out and I paid for that as AAA doesn't support UHaul trucks, I was a bit surprised to get a $50 dollar charge on my credit card to wash it; especially, after I bought the insurance. My wife had an interesting comment that in this case, it would have been better to crash it than get mud on it. It will certainly make me look elsewhere for any future needs; as well as, tell anyone who needs a truck of my experience. Otherwise, thank you for listening and have a great evening.

paula andrea M. on

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More Dolly options

Adolfo V. on

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Truck was ready and clean on time. Great service!